[
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "click-through-warnings-repeat-for-one-action-training-users",
  "name": "Click-through warnings repeat for one action, training users to ignore them",
  "reviewed": false,
  "people": 39,
  "complaints": 39,
  "threads": 38,
  "months": 35,
  "years": 19,
  "first": "2007",
  "last": "2026",
  "per_year": [
   [
    2007,
    2
   ],
   [
    2008,
    1
   ],
   [
    2009,
    1
   ],
   [
    2010,
    2
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    2
   ],
   [
    2016,
    3
   ],
   [
    2017,
    3
   ],
   [
    2018,
    2
   ],
   [
    2019,
    2
   ],
   [
    2020,
    2
   ],
   [
    2021,
    1
   ],
   [
    2022,
    2
   ],
   [
    2023,
    4
   ],
   [
    2024,
    2
   ],
   [
    2025,
    6
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 15,
   "all-time": 39
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "settings-are-scattered-across-old-control-panel-interfaces",
  "name": "Settings are scattered across old Control Panel interfaces",
  "reviewed": true,
  "people": 306,
  "complaints": 350,
  "threads": 254,
  "months": 127,
  "years": 18,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    1
   ],
   [
    2009,
    2
   ],
   [
    2010,
    1
   ],
   [
    2011,
    2
   ],
   [
    2012,
    3
   ],
   [
    2013,
    0
   ],
   [
    2014,
    1
   ],
   [
    2015,
    5
   ],
   [
    2016,
    13
   ],
   [
    2017,
    24
   ],
   [
    2018,
    19
   ],
   [
    2019,
    37
   ],
   [
    2020,
    33
   ],
   [
    2021,
    61
   ],
   [
    2022,
    32
   ],
   [
    2023,
    19
   ],
   [
    2024,
    35
   ],
   [
    2025,
    29
   ],
   [
    2026,
    14
   ]
  ],
  "people_by_period": {
   "this-year": 18,
   "5-years": 133,
   "all-time": 306
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Consistency and standards",
  "why": "People report that settings are split between the Settings app, Control Panel and legacy dialogs with different styles and different coverage, so they have to hunt through several places to find one option.",
  "fix": "Keep a public inventory of every setting and which surface hosts it, and move legacy-only settings into the Settings app until each Control Panel page can be retired. Until then, make Settings search return results from legacy dialogs too, and deep-link straight to them.",
  "quotes": [
   {
    "id": 346660,
    "text": "some options are difficult/impossible? to find in the \"new\" view",
    "date": "2008-10-28"
   },
   {
    "id": 20306136,
    "text": "Settings are spread out in multiple UWP style apps and the classic settings programs.",
    "date": "2019-06-28"
   },
   {
    "id": 27620582,
    "text": "I had to check these settings and I got lost every time.. I think they've completed the web-pagization of the control panel nowadays.",
    "date": "2021-06-24"
   },
   {
    "id": 38342325,
    "text": "Then look for settings. No the word settings. Has a little arrow next to it.",
    "date": "2023-11-20"
   },
   {
    "id": 50288759,
    "text": "Windows 11 has some baffling Settings app and also a Control Panel, being a mashup of different ideas and UI elements",
    "date": "2026-10-29"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "updates-take-forever-fail-randomly-and-need-many-reboots",
  "name": "Updates take forever, fail randomly and need many reboots",
  "reviewed": false,
  "people": 155,
  "complaints": 169,
  "threads": 139,
  "months": 93,
  "years": 18,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    1
   ],
   [
    2011,
    1
   ],
   [
    2012,
    2
   ],
   [
    2013,
    4
   ],
   [
    2014,
    4
   ],
   [
    2015,
    9
   ],
   [
    2016,
    22
   ],
   [
    2017,
    15
   ],
   [
    2018,
    23
   ],
   [
    2019,
    15
   ],
   [
    2020,
    10
   ],
   [
    2021,
    13
   ],
   [
    2022,
    19
   ],
   [
    2023,
    5
   ],
   [
    2024,
    6
   ],
   [
    2025,
    12
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 44,
   "all-time": 155
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "apps-don-t-scale-on-high-dpi-screens-so-they-look-wrong",
  "name": "Apps don't scale on high-DPI screens, so they look wrong",
  "reviewed": false,
  "people": 126,
  "complaints": 139,
  "threads": 117,
  "months": 82,
  "years": 18,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    1
   ],
   [
    2009,
    1
   ],
   [
    2010,
    2
   ],
   [
    2011,
    0
   ],
   [
    2012,
    3
   ],
   [
    2013,
    9
   ],
   [
    2014,
    8
   ],
   [
    2015,
    6
   ],
   [
    2016,
    13
   ],
   [
    2017,
    14
   ],
   [
    2018,
    3
   ],
   [
    2019,
    16
   ],
   [
    2020,
    10
   ],
   [
    2021,
    18
   ],
   [
    2022,
    4
   ],
   [
    2023,
    12
   ],
   [
    2024,
    3
   ],
   [
    2025,
    7
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 31,
   "all-time": 126
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "touch-oriented-interface-on-desktops-is-hard-with-mouse-and",
  "name": "Touch-oriented interface on desktops is hard with mouse and keyboard",
  "reviewed": true,
  "people": 214,
  "complaints": 250,
  "threads": 222,
  "months": 122,
  "years": 17,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    6
   ],
   [
    2011,
    10
   ],
   [
    2012,
    33
   ],
   [
    2013,
    21
   ],
   [
    2014,
    16
   ],
   [
    2015,
    15
   ],
   [
    2016,
    14
   ],
   [
    2017,
    8
   ],
   [
    2018,
    15
   ],
   [
    2019,
    10
   ],
   [
    2020,
    18
   ],
   [
    2021,
    10
   ],
   [
    2022,
    11
   ],
   [
    2023,
    15
   ],
   [
    2024,
    10
   ],
   [
    2025,
    9
   ],
   [
    2026,
    13
   ]
  ],
  "people_by_period": {
   "this-year": 14,
   "5-years": 56,
   "all-time": 214
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Flexibility and efficiency of use",
  "why": "People report that touch-first, phone-style layouts make mouse and keyboard use slower and more awkward on large desktop screens, without serving touch users well either.",
  "fix": "Detect the input device and screen size and switch to a dense layout for mouse and keyboard, with smaller targets, hover states, right-click menus and full keyboard shortcuts. Reserve large-target touch layouts for tablet mode.",
  "quotes": [
   {
    "id": 1030299,
    "text": "we already have tablet interfaces that haven't taken off because they suck.  they're unintuitive buggy messes.",
    "date": "2010-01-04"
   },
   {
    "id": 5619190,
    "text": "The interface is so heavily designed for a tablet, it ends up feeling very forced and clunky as a desktop",
    "date": "2013-04-27"
   },
   {
    "id": 13650352,
    "text": "Trying to use a phone UI on a desktop is heinous (as is pointed out above with Windows 10 as the example.)",
    "date": "2017-02-15"
   },
   {
    "id": 27620844,
    "text": "this \"touch-first\" approach has been tried with win8 and in my experience it was atrocious",
    "date": "2021-06-24"
   },
   {
    "id": 50285416,
    "text": "The Windows UI is now an absolutely dysfunctional shitshow. It never recovered from Microsoft's half-assed touchscreen adventures.",
    "date": "2026-10-29"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "built-in-file-search-is-slow-or-poor-so-people-avoid-it",
  "name": "Built-in file search is slow or poor, so people avoid it",
  "reviewed": true,
  "people": 168,
  "complaints": 183,
  "threads": 140,
  "months": 91,
  "years": 17,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    1
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    2
   ],
   [
    2012,
    3
   ],
   [
    2013,
    4
   ],
   [
    2014,
    4
   ],
   [
    2015,
    3
   ],
   [
    2016,
    5
   ],
   [
    2017,
    8
   ],
   [
    2018,
    12
   ],
   [
    2019,
    13
   ],
   [
    2020,
    20
   ],
   [
    2021,
    18
   ],
   [
    2022,
    27
   ],
   [
    2023,
    15
   ],
   [
    2024,
    17
   ],
   [
    2025,
    15
   ],
   [
    2026,
    12
   ]
  ],
  "people_by_period": {
   "this-year": 17,
   "5-years": 85,
   "all-time": 168
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Response time limits, and visibility of system status",
  "why": "People report search that takes many seconds, rescans instead of using its index, returns oddly ranked results and restarts when the sort order changes, with no sign of what it is doing. Past a few seconds people stop waiting, and stop trusting it.",
  "fix": "Show instant results from the index first and stream slower filesystem matches in later, with a visible indicator of what is still being searched. Re-sort results already found instead of restarting, and add typo-tolerant matching for file names.",
  "quotes": [
   {
    "id": 133922,
    "text": "has anybody tried to run google desktop search on it? Don't bother, just know it is so slow you wonder if it was by design.",
    "date": "2008-03-11"
   },
   {
    "id": 22275154,
    "text": "Windows default was ok but slow in XP and absolutely unusable since.",
    "date": "2020-02-08"
   },
   {
    "id": 30458522,
    "text": "Boggles the mind how Windows search basically just doesn\u2019t work at this point",
    "date": "2022-02-24"
   },
   {
    "id": 40418554,
    "text": "My stock, clean Windows install with its default config absolutely poops the bed when trying to perform basic search/retrieval tasks",
    "date": "2024-05-20"
   },
   {
    "id": 49241833,
    "text": "it baffles me how bad windows search is. there are multiple tools out there which do a far better job.",
    "date": "2026-08-10"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "updates-frequently-force-a-reboot-interrupting-the-user",
  "name": "Updates frequently force a reboot, interrupting the user",
  "reviewed": true,
  "people": 166,
  "complaints": 177,
  "threads": 139,
  "months": 87,
  "years": 17,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    3
   ],
   [
    2011,
    1
   ],
   [
    2012,
    3
   ],
   [
    2013,
    0
   ],
   [
    2014,
    1
   ],
   [
    2015,
    1
   ],
   [
    2016,
    20
   ],
   [
    2017,
    21
   ],
   [
    2018,
    24
   ],
   [
    2019,
    21
   ],
   [
    2020,
    14
   ],
   [
    2021,
    15
   ],
   [
    2022,
    14
   ],
   [
    2023,
    9
   ],
   [
    2024,
    5
   ],
   [
    2025,
    12
   ],
   [
    2026,
    8
   ]
  ],
  "people_by_period": {
   "this-year": 10,
   "5-years": 52,
   "all-time": 166
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom",
  "why": "People report that updates reboot the machine mid-task or overnight against their choices, ending long-running jobs and losing open work.",
  "fix": "Never reboot while an app reports unsaved work or a running job, or while the user is active. Let users set a schedule or postpone indefinitely for non-critical updates, and make sure update settings are never silently reset.",
  "quotes": [
   {
    "id": 845476,
    "text": "users turning on their computer and having to wait 20 minutes for all 200 updates they haven't been bothering with to install",
    "date": "2009-09-26"
   },
   {
    "id": 15959680,
    "text": "Windows has a big dialog front and center, which comes back frequently",
    "date": "2017-12-19"
   },
   {
    "id": 20320421,
    "text": "the notion of the OS taking tens of minutes to self update when all I wanted was to quickly reboot it is unbearable",
    "date": "2019-06-30"
   },
   {
    "id": 30827397,
    "text": "Windows updates are mostly unpopular because they have a tendency to happen when you are in the middle of something else which is incredibly annoying.",
    "date": "2022-03-28"
   },
   {
    "id": 49148089,
    "text": "No longer is that an option, your workflow will simply be interrupted by automatic updates.",
    "date": "2026-08-02"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "installing-software-takes-many-steps-from-finding-to-clickin",
  "name": "Installing software takes many steps from finding to clicking through",
  "reviewed": false,
  "people": 66,
  "complaints": 73,
  "threads": 70,
  "months": 58,
  "years": 17,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    3
   ],
   [
    2011,
    3
   ],
   [
    2012,
    2
   ],
   [
    2013,
    5
   ],
   [
    2014,
    5
   ],
   [
    2015,
    3
   ],
   [
    2016,
    1
   ],
   [
    2017,
    3
   ],
   [
    2018,
    0
   ],
   [
    2019,
    5
   ],
   [
    2020,
    5
   ],
   [
    2021,
    8
   ],
   [
    2022,
    2
   ],
   [
    2023,
    4
   ],
   [
    2024,
    5
   ],
   [
    2025,
    6
   ],
   [
    2026,
    11
   ]
  ],
  "people_by_period": {
   "this-year": 11,
   "5-years": 29,
   "all-time": 66
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "constant-popups-demand-updates-approvals-or-acknowledgements",
  "name": "Constant popups demand updates, approvals or acknowledgements",
  "reviewed": false,
  "people": 63,
  "complaints": 64,
  "threads": 58,
  "months": 52,
  "years": 17,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    2
   ],
   [
    2009,
    2
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    1
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    0
   ],
   [
    2016,
    2
   ],
   [
    2017,
    6
   ],
   [
    2018,
    2
   ],
   [
    2019,
    3
   ],
   [
    2020,
    1
   ],
   [
    2021,
    8
   ],
   [
    2022,
    7
   ],
   [
    2023,
    9
   ],
   [
    2024,
    6
   ],
   [
    2025,
    4
   ],
   [
    2026,
    8
   ]
  ],
  "people_by_period": {
   "this-year": 9,
   "5-years": 34,
   "all-time": 63
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "alt-tab-switches-individual-windows-unusable-past-about-five",
  "name": "Alt-tab switches individual windows, unusable past about five windows",
  "reviewed": false,
  "people": 50,
  "complaints": 56,
  "threads": 51,
  "months": 45,
  "years": 17,
  "first": "2007",
  "last": "2026",
  "per_year": [
   [
    2007,
    1
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    4
   ],
   [
    2011,
    1
   ],
   [
    2012,
    5
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    4
   ],
   [
    2016,
    0
   ],
   [
    2017,
    3
   ],
   [
    2018,
    1
   ],
   [
    2019,
    3
   ],
   [
    2020,
    1
   ],
   [
    2021,
    4
   ],
   [
    2022,
    9
   ],
   [
    2023,
    6
   ],
   [
    2024,
    6
   ],
   [
    2025,
    0
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 24,
   "all-time": 50
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "file-explorer-takes-several-seconds-to-open",
  "name": "File Explorer takes several seconds to open",
  "reviewed": true,
  "people": 158,
  "complaints": 189,
  "threads": 152,
  "months": 86,
  "years": 16,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    1
   ],
   [
    2014,
    4
   ],
   [
    2015,
    2
   ],
   [
    2016,
    4
   ],
   [
    2017,
    8
   ],
   [
    2018,
    10
   ],
   [
    2019,
    10
   ],
   [
    2020,
    16
   ],
   [
    2021,
    12
   ],
   [
    2022,
    11
   ],
   [
    2023,
    24
   ],
   [
    2024,
    7
   ],
   [
    2025,
    31
   ],
   [
    2026,
    32
   ]
  ],
  "people_by_period": {
   "this-year": 45,
   "5-years": 97,
   "all-time": 158
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Response time limits (Nielsen's 0.1/1/10 seconds)",
  "why": "People report that File Explorer, Calculator and similar basic tools take seconds or longer to open or respond, well beyond the roughly one second within which users keep their flow of thought.",
  "fix": "Set launch-time budgets for core utilities, such as a window drawn in under 200 ms and interactive in under 1 s on slow hard drives, and track them in CI. Defer folder-type sniffing, previews and network lookups until after the window is usable.",
  "quotes": [
   {
    "id": 5332205,
    "text": "the metro apps all seem to take FOREVER to launch. You get this giant c64esque splash screen for 10-15 seconds",
    "date": "2013-03-06"
   },
   {
    "id": 23805314,
    "text": "weird \"explorer.exe\" problems, weird nautilus problems",
    "date": "2020-07-11"
   },
   {
    "id": 36453701,
    "text": "I've had folders on an SSD that took a minute (60 seconds!) to load.",
    "date": "2023-06-23"
   },
   {
    "id": 45939816,
    "text": "It now takes multiple seconds to initialize, plus additional delay in actually selecting what you want to capture.",
    "date": "2025-11-15"
   },
   {
    "id": 50071829,
    "text": "The obvious inefficiency and their sluggishness when doing anything on filesystem is driving me crazy but I gave up.",
    "date": "2026-10-13"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "start-menu-and-taskbar-right-click-menus-open-slowly",
  "name": "Start menu and taskbar right-click menus open slowly",
  "reviewed": true,
  "people": 114,
  "complaints": 124,
  "threads": 100,
  "months": 62,
  "years": 16,
  "first": "2007",
  "last": "2026",
  "per_year": [
   [
    2007,
    1
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    1
   ],
   [
    2013,
    2
   ],
   [
    2014,
    0
   ],
   [
    2015,
    1
   ],
   [
    2016,
    5
   ],
   [
    2017,
    2
   ],
   [
    2018,
    4
   ],
   [
    2019,
    3
   ],
   [
    2020,
    3
   ],
   [
    2021,
    11
   ],
   [
    2022,
    10
   ],
   [
    2023,
    7
   ],
   [
    2024,
    17
   ],
   [
    2025,
    29
   ],
   [
    2026,
    24
   ]
  ],
  "people_by_period": {
   "this-year": 41,
   "5-years": 86,
   "all-time": 114
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Response time limits (Nielsen's 0.1-second limit)",
  "why": "People report that Start and right-click menus take half a second to several seconds to appear, while menus need to respond within about 0.1 s to feel like direct manipulation.",
  "fix": "Draw the menu frame and built-in items immediately, then add third-party shell extension entries asynchronously with a timeout so a slow handler cannot hold up the menu. Open menus on mouse-down, not release.",
  "quotes": [
   {
    "id": 54553,
    "text": "Context menus take between 3 and 6 seconds on my Windows XPSP2 machine to load the desktop context menu as it thrashes the hard drive.",
    "date": "2007-09-14"
   },
   {
    "id": 26777422,
    "text": "It makes no sense why windows explorer should even have delays. Why the start menu should have a delay.",
    "date": "2021-04-12"
   },
   {
    "id": 40111838,
    "text": "The new menu takes over 2 seconds to open on my laptop. Enough to load a billion rows and perform calculations on them.",
    "date": "2024-04-22"
   },
   {
    "id": 46098224,
    "text": "Windows 11 right-click takes half a second to respond and Unity3D can take several minutes to boot up",
    "date": "2025-11-30"
   },
   {
    "id": 50263054,
    "text": "the slowness of right-clicking Windows 11 desktop on my work laptop. It consistently took over ~500ms to open the menu",
    "date": "2026-10-27"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "control-panel-is-hard-to-navigate",
  "name": "Control Panel is hard to navigate",
  "reviewed": false,
  "people": 61,
  "complaints": 61,
  "threads": 59,
  "months": 55,
  "years": 16,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
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    2008,
    0
   ],
   [
    2009,
    2
   ],
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    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    5
   ],
   [
    2013,
    2
   ],
   [
    2014,
    3
   ],
   [
    2015,
    3
   ],
   [
    2016,
    3
   ],
   [
    2017,
    3
   ],
   [
    2018,
    2
   ],
   [
    2019,
    6
   ],
   [
    2020,
    4
   ],
   [
    2021,
    7
   ],
   [
    2022,
    5
   ],
   [
    2023,
    2
   ],
   [
    2024,
    7
   ],
   [
    2025,
    3
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 5,
   "5-years": 23,
   "all-time": 61
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "laptop-touchpads-poor-forcing-users-to-carry-a-mouse",
  "name": "Laptop touchpads poor, forcing users to carry a mouse",
  "reviewed": false,
  "people": 41,
  "complaints": 42,
  "threads": 41,
  "months": 38,
  "years": 16,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    1
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    3
   ],
   [
    2015,
    5
   ],
   [
    2016,
    3
   ],
   [
    2017,
    1
   ],
   [
    2018,
    4
   ],
   [
    2019,
    1
   ],
   [
    2020,
    6
   ],
   [
    2021,
    5
   ],
   [
    2022,
    1
   ],
   [
    2023,
    1
   ],
   [
    2024,
    2
   ],
   [
    2025,
    3
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 10,
   "all-time": 41
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "modern-ui-makes-it-hard-to-tell-what-is-clickable",
  "name": "Modern UI makes it hard to tell what is clickable",
  "reviewed": false,
  "people": 43,
  "complaints": 48,
  "threads": 45,
  "months": 36,
  "years": 16,
  "first": "2011",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    3
   ],
   [
    2013,
    2
   ],
   [
    2014,
    1
   ],
   [
    2015,
    3
   ],
   [
    2016,
    2
   ],
   [
    2017,
    2
   ],
   [
    2018,
    3
   ],
   [
    2019,
    2
   ],
   [
    2020,
    4
   ],
   [
    2021,
    5
   ],
   [
    2022,
    6
   ],
   [
    2023,
    3
   ],
   [
    2024,
    4
   ],
   [
    2025,
    2
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 5,
   "5-years": 19,
   "all-time": 43
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "local-account-setup-is-deliberately-painful-pushing-microsof",
  "name": "Local account setup is deliberately painful, pushing Microsoft accounts",
  "reviewed": true,
  "people": 344,
  "complaints": 399,
  "threads": 237,
  "months": 96,
  "years": 15,
  "first": "2012",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    8
   ],
   [
    2014,
    2
   ],
   [
    2015,
    5
   ],
   [
    2016,
    3
   ],
   [
    2017,
    7
   ],
   [
    2018,
    10
   ],
   [
    2019,
    28
   ],
   [
    2020,
    24
   ],
   [
    2021,
    50
   ],
   [
    2022,
    35
   ],
   [
    2023,
    63
   ],
   [
    2024,
    62
   ],
   [
    2025,
    29
   ],
   [
    2026,
    44
   ]
  ],
  "people_by_period": {
   "this-year": 47,
   "5-years": 226,
   "all-time": 344
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom",
  "why": "People report that the local-account option is hidden, needs extra confirmation screens or command-prompt workarounds, and is blocked without internet, which takes away a legitimate choice instead of supporting it.",
  "fix": "Show \"Microsoft account\" and \"Local account\" as two equally prominent options on the same setup screen, available offline, with one plain sentence on what each gives up. Stop re-prompting for a Microsoft account after a local account has been chosen.",
  "quotes": [
   {
    "id": 5853451,
    "text": "it's well hidden at the bottom of the screen",
    "date": "2013-06-10"
   },
   {
    "id": 27623750,
    "text": "There's an option in one of the setup screens, but good luck finding it. They really make it hard to use a local account",
    "date": "2021-06-24"
   },
   {
    "id": 34935116,
    "text": "Even going as far as showing a fullscreen app that only has options for registering or login",
    "date": "2023-02-25"
   },
   {
    "id": 40787053,
    "text": "I wish Microsoft didn't make local account creation so hard.",
    "date": "2024-06-25"
   },
   {
    "id": 50287551,
    "text": "Microsoft made it insanely hard to install Windows 11 without creating some Microsoft account",
    "date": "2026-10-29"
   }
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "updates-forced-on-shutdown-or-restart-with-no-way-to-disable",
  "name": "Updates forced on shutdown or restart with no way to disable them",
  "reviewed": false,
  "people": 53,
  "complaints": 57,
  "threads": 51,
  "months": 45,
  "years": 15,
  "first": "2011",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    2
   ],
   [
    2013,
    0
   ],
   [
    2014,
    2
   ],
   [
    2015,
    4
   ],
   [
    2016,
    7
   ],
   [
    2017,
    4
   ],
   [
    2018,
    8
   ],
   [
    2019,
    5
   ],
   [
    2020,
    4
   ],
   [
    2021,
    2
   ],
   [
    2022,
    7
   ],
   [
    2023,
    3
   ],
   [
    2024,
    1
   ],
   [
    2025,
    2
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 16,
   "all-time": 53
  },
  "ranked_in": [
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  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "ui-feels-slow-and-unresponsive-to-interact-with",
  "name": "UI feels slow and unresponsive to interact with",
  "reviewed": false,
  "people": 61,
  "complaints": 62,
  "threads": 53,
  "months": 42,
  "years": 15,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    2
   ],
   [
    2013,
    1
   ],
   [
    2014,
    2
   ],
   [
    2015,
    0
   ],
   [
    2016,
    2
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    3
   ],
   [
    2020,
    5
   ],
   [
    2021,
    6
   ],
   [
    2022,
    8
   ],
   [
    2023,
    11
   ],
   [
    2024,
    7
   ],
   [
    2025,
    5
   ],
   [
    2026,
    7
   ]
  ],
  "people_by_period": {
   "this-year": 8,
   "5-years": 40,
   "all-time": 61
  },
  "ranked_in": [
   "this-year",
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  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "moving-windows-needs-precise-titlebar-targeting-resizing-nee",
  "name": "Moving windows needs precise titlebar targeting; resizing needs exact edges",
  "reviewed": false,
  "people": 47,
  "complaints": 51,
  "threads": 48,
  "months": 38,
  "years": 15,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    1
   ],
   [
    2011,
    0
   ],
   [
    2012,
    2
   ],
   [
    2013,
    2
   ],
   [
    2014,
    1
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    4
   ],
   [
    2018,
    0
   ],
   [
    2019,
    2
   ],
   [
    2020,
    3
   ],
   [
    2021,
    8
   ],
   [
    2022,
    7
   ],
   [
    2023,
    6
   ],
   [
    2024,
    1
   ],
   [
    2025,
    5
   ],
   [
    2026,
    6
   ]
  ],
  "people_by_period": {
   "this-year": 6,
   "5-years": 25,
   "all-time": 47
  },
  "ranked_in": [
   "this-year",
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  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "computer-takes-several-minutes-after-boot-before-it-is-usabl",
  "name": "Computer takes several minutes after boot before it is usable",
  "reviewed": false,
  "people": 41,
  "complaints": 42,
  "threads": 39,
  "months": 37,
  "years": 15,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    3
   ],
   [
    2009,
    1
   ],
   [
    2010,
    0
   ],
   [
    2011,
    2
   ],
   [
    2012,
    3
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    2
   ],
   [
    2017,
    3
   ],
   [
    2018,
    1
   ],
   [
    2019,
    2
   ],
   [
    2020,
    2
   ],
   [
    2021,
    0
   ],
   [
    2022,
    2
   ],
   [
    2023,
    4
   ],
   [
    2024,
    3
   ],
   [
    2025,
    9
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 5,
   "5-years": 21,
   "all-time": 41
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "steals-focus-from-the-window-being-worked-in",
  "name": "Steals focus from the window being worked in",
  "reviewed": false,
  "people": 37,
  "complaints": 44,
  "threads": 41,
  "months": 36,
  "years": 15,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    1
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    1
   ],
   [
    2016,
    1
   ],
   [
    2017,
    2
   ],
   [
    2018,
    4
   ],
   [
    2019,
    2
   ],
   [
    2020,
    1
   ],
   [
    2021,
    4
   ],
   [
    2022,
    8
   ],
   [
    2023,
    3
   ],
   [
    2024,
    5
   ],
   [
    2025,
    6
   ],
   [
    2026,
    4
   ]
  ],
  "people_by_period": {
   "this-year": 5,
   "5-years": 22,
   "all-time": 37
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "network-settings-split-between-old-and-new-uis-hard-to-find",
  "name": "Network settings split between old and new UIs, hard to find",
  "reviewed": false,
  "people": 38,
  "complaints": 40,
  "threads": 35,
  "months": 33,
  "years": 15,
  "first": "2008",
  "last": "2025",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    2
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    2
   ],
   [
    2014,
    1
   ],
   [
    2015,
    2
   ],
   [
    2016,
    2
   ],
   [
    2017,
    4
   ],
   [
    2018,
    2
   ],
   [
    2019,
    2
   ],
   [
    2020,
    2
   ],
   [
    2021,
    6
   ],
   [
    2022,
    2
   ],
   [
    2023,
    3
   ],
   [
    2024,
    6
   ],
   [
    2025,
    3
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 13,
   "all-time": 38
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Windows",
  "product_slug": "windows",
  "key": "settings-moved-to-the-registry-or-random-places-hard-to-find",
  "name": "Settings moved to the registry or random places, hard to find",
  "reviewed": false,
  "people": 33,
  "complaints": 35,
  "threads": 33,
  "months": 30,
  "years": 15,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    0
   ],
   [
    2011,
    2
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    1
   ],
   [
    2016,
    1
   ],
   [
    2017,
    3
   ],
   [
    2018,
    1
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    5
   ],
   [
    2022,
    1
   ],
   [
    2023,
    5
   ],
   [
    2024,
    8
   ],
   [
    2025,
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   {
    "id": 4533861,
    "text": "the most broken updating system I've ever seen",
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    "text": "Microsoft deserves nothing but hate and backlash for trying to push Windows 10 with these incredibly scummy tactics",
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   {
    "id": 11868430,
    "text": "since when did dismissing a window mean the same as clicking on \"OK\"?",
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    "id": 19320289,
    "text": "Microsoft got into similar hot water tricking people into installing Windows 10 via confusing dialog boxes.",
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   {
    "id": 48685014,
    "text": "apparently the next days some popup made the person click the upgrade button anyway",
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    "text": "I just want easy access to the windows that are open on my current workspace on my current monitor, and it seems ill-suited to that.",
    "date": "2025-02-28"
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   {
    "id": 50067152,
    "text": "It provides no info about what windows are open, it does random things when you click on an icon",
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   {
    "id": 2740920,
    "text": "taking apps full-screen in Lion seems to involve a nearly tedious animation",
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    "id": 18276520,
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    "text": "I agree it's annoying to have to tolerate a glacial animation just to switch between apps when they happen to be fullscreen.",
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   {
    "id": 1081975,
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    "id": 19535055,
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    "id": 23605908,
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    "id": 316950,
    "text": "Especially since said rant contained lots of code and that's nearly impossible to type with the iPhone autocorrect in the way.",
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    "id": 341555,
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    "id": 30370212,
    "text": "typos from iPhone's increasingly unusable keyboard",
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    "id": 44814034,
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    "id": 47009406,
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    "id": 50114871,
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  "product": "iPhone",
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  "months": 3,
  "years": 2,
  "first": "2023",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    2
   ],
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    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 3,
   "all-time": 3
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "no-way-to-save-files-only-ways-to-open-them-in-apps",
  "name": "No way to save files, only ways to open them in apps",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2017",
  "last": "2019",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
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    2011,
    0
   ],
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    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    2
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    0
   ],
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    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 0,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "emergency-calls-can-t-get-through-silent-mode",
  "name": "Emergency calls can't get through silent mode",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2010",
  "last": "2023",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
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    0
   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    2
   ],
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    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 2,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "hidden-controls-need-extra-taps-to-view-tabs",
  "name": "Hidden controls need extra taps to view tabs",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2012",
  "last": "2025",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
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    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    2
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 2,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "apps-can-t-be-deleted-until-3d-touch-is-turned-off",
  "name": "Apps can't be deleted until 3D Touch is turned off",
  "reviewed": false,
  "people": 3,
  "complaints": 4,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2016",
  "last": "2022",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
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   ],
   [
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    0
   ],
   [
    2012,
    0
   ],
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    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    2
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    1
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "keystrokes-go-to-the-wrong-language-until-the-switcher-anima",
  "name": "Keystrokes go to the wrong language until the switcher animation finishes",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2017",
  "last": "2023",
  "per_year": [
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    0
   ],
   [
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    0
   ],
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    2009,
    0
   ],
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   ],
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   ],
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    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
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    2016,
    0
   ],
   [
    2017,
    2
   ],
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    2018,
    0
   ],
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    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    1
   ],
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    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "iPhone",
  "product_slug": "iphone",
  "key": "notification-permissions-all-or-nothing-forcing-promotional",
  "name": "Notification permissions all-or-nothing, forcing promotional pushes",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2016",
  "last": "2021",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    2
   ],
   [
    2022,
    0
   ],
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    2023,
    0
   ],
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    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 0,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "consent-popups-are-artificially-hard-to-refuse",
  "name": "Consent popups are artificially hard to refuse",
  "reviewed": true,
  "people": 593,
  "complaints": 750,
  "threads": 455,
  "months": 113,
  "years": 15,
  "first": "2011",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    1
   ],
   [
    2016,
    2
   ],
   [
    2017,
    5
   ],
   [
    2018,
    82
   ],
   [
    2019,
    33
   ],
   [
    2020,
    98
   ],
   [
    2021,
    107
   ],
   [
    2022,
    99
   ],
   [
    2023,
    78
   ],
   [
    2024,
    69
   ],
   [
    2025,
    73
   ],
   [
    2026,
    34
   ]
  ],
  "people_by_period": {
   "this-year": 45,
   "5-years": 333,
   "all-time": 593
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom (Nielsen)",
  "why": "People report consent popups that hang, add delays, show resubmission warnings, list over a thousand vendors and reappear on later visits, which they describe as wearing them down until they pick whatever dismisses the dialog fastest.",
  "fix": "Apply a refusal immediately on the client with no processing wait or confirmation step, store it so the dialog does not return on later visits, and honor browser-level signals such as Global Privacy Control so no dialog is needed. Group vendors under a few purposes with one toggle each, and load page content without waiting for the consent script.",
  "quotes": [
   {
    "id": 5164497,
    "text": "I get interrupted by the following popup",
    "date": "2013-02-04"
   },
   {
    "id": 23759078,
    "text": "for websites that do not allow me to navigate or do not have a refuse button, I simply navigate away.",
    "date": "2020-07-07"
   },
   {
    "id": 29827716,
    "text": "attacking them with dark patterns",
    "date": "2022-01-06"
   },
   {
    "id": 38406731,
    "text": "not a huge list with dozens of sliders for dozens of options each labelled \"legitimate interest\" all of which are set to \"Accept\" by default",
    "date": "2023-11-24"
   },
   {
    "id": 50057851,
    "text": "Consent banners are generally malicious compliance and designed to annoy.",
    "date": "2026-10-12"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "rejecting-cookies-takes-more-clicks-than-accepting-them",
  "name": "Rejecting cookies takes more clicks than accepting them",
  "reviewed": true,
  "people": 567,
  "complaints": 681,
  "threads": 452,
  "months": 111,
  "years": 14,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    2
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    4
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    3
   ],
   [
    2016,
    4
   ],
   [
    2017,
    0
   ],
   [
    2018,
    39
   ],
   [
    2019,
    42
   ],
   [
    2020,
    72
   ],
   [
    2021,
    113
   ],
   [
    2022,
    110
   ],
   [
    2023,
    73
   ],
   [
    2024,
    67
   ],
   [
    2025,
    46
   ],
   [
    2026,
    56
   ]
  ],
  "people_by_period": {
   "this-year": 69,
   "5-years": 343,
   "all-time": 567
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Flexibility and efficiency of use (Nielsen)",
  "why": "People report that accepting takes one click while refusing means opening extra screens, unchecking dozens of toggles or vendors one by one, or hunting for a hidden link, so the path most of them want is the slowest one.",
  "fix": "Put a one-click \"Reject all\" on the first layer of the banner, next to \"Accept all\" and the same size, and have it also switch off every category and vendor without further steps. In the detailed settings, leave non-essential toggles off by default, add a per-category master switch, and label each category as functional or tracking in plain language.",
  "quotes": [
   {
    "id": 683027,
    "text": "Your site should allow me to at least take a look at your home page without needing a cookie.",
    "date": "2009-07-01"
   },
   {
    "id": 25429281,
    "text": "If a site wants me to do that all individually, I close the window.",
    "date": "2020-12-15"
   },
   {
    "id": 30764269,
    "text": "many of these \"consent\" dialogs allow you to \"reject all\" for cookies, but require an \"object to all\" for \"legitimate interest\" purposes",
    "date": "2022-03-22"
   },
   {
    "id": 39295844,
    "text": "the cookie popup on ios such that attempting to reject presses on accept",
    "date": "2024-02-07"
   },
   {
    "id": 50100727,
    "text": "How is it possible for these websites to not offer a \u201creject all\u201d button when it comes to cookies but instead \u201creject and subscribe?\u201d",
    "date": "2026-10-15"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "cookie-popup-covers-half-the-mobile-screen",
  "name": "Banner covers much of the screen and hides content",
  "reviewed": true,
  "people": 274,
  "complaints": 302,
  "threads": 271,
  "months": 103,
  "years": 13,
  "first": "2012",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    2
   ],
   [
    2013,
    5
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    4
   ],
   [
    2017,
    4
   ],
   [
    2018,
    14
   ],
   [
    2019,
    21
   ],
   [
    2020,
    30
   ],
   [
    2021,
    45
   ],
   [
    2022,
    47
   ],
   [
    2023,
    41
   ],
   [
    2024,
    30
   ],
   [
    2025,
    33
   ],
   [
    2026,
    14
   ]
  ],
  "people_by_period": {
   "this-year": 18,
   "5-years": 165,
   "all-time": 274
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Aesthetic and minimalist design (Nielsen)",
  "why": "People report consent dialogs that fill half or all of the screen and cover headlines and navigation, especially on phones, leaving little room for the content they came to see.",
  "fix": "Limit the first-layer banner to a compact bar, for example under a quarter of the viewport height on phones, placed so it never covers the headline or main navigation. Move detailed explanations and toggles behind a settings link.",
  "quotes": [
   {
    "id": 3907211,
    "text": "police: http://polisen.se/ who have this huge cookie dialog over the whole page",
    "date": "2012-04-29"
   },
   {
    "id": 25399915,
    "text": "the entire article is blocked by a cookie wall on mobile that I have to click through before reading",
    "date": "2020-12-12"
   },
   {
    "id": 31885372,
    "text": "whole screen has some grey overlay",
    "date": "2022-06-26"
   },
   {
    "id": 38753678,
    "text": "half the screen is taken up by a cookie pop up and my only option to dismiss it is by accepting",
    "date": "2023-12-24"
   },
   {
    "id": 50085536,
    "text": "cookie pop-up on mobile has thousands of pixels of empty vertical space so you have to scroll all the way down",
    "date": "2026-10-14"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "users-click-through-popups-without-reading-then-leave-some-s",
  "name": "Constant prompts train users to click accept without reading",
  "reviewed": true,
  "people": 100,
  "complaints": 105,
  "threads": 93,
  "months": 58,
  "years": 13,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    1
   ],
   [
    2018,
    6
   ],
   [
    2019,
    9
   ],
   [
    2020,
    15
   ],
   [
    2021,
    21
   ],
   [
    2022,
    18
   ],
   [
    2023,
    7
   ],
   [
    2024,
    14
   ],
   [
    2025,
    4
   ],
   [
    2026,
    6
   ]
  ],
  "people_by_period": {
   "this-year": 7,
   "5-years": 52,
   "all-time": 100
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Error prevention: avoid habituating confirmation dialogs",
  "why": "People report seeing consent prompts so often that they click accept or OK reflexively, without reading, just to make them go away.",
  "fix": "Show a prompt only when the site actually sets non-essential cookies, and make closing or ignoring it mean no tracking. That way a habitual click does not grant consent the user never intended to give.",
  "quotes": [
   {
    "id": 1536267,
    "text": "Whenever a web site has some intrusive pop-up like thing like this, I almost reflexively reach for the back button.",
    "date": "2010-07-21"
   },
   {
    "id": 24067510,
    "text": "These make me want to leave your site as fast as I can, sometimes before I bother staying for my purpose.",
    "date": "2020-08-06"
   },
   {
    "id": 29529514,
    "text": "These popups have basically trained the average user to simply click the biggest, most colorful button with \"OK\" | \"Accept All\" on it",
    "date": "2021-12-12"
   },
   {
    "id": 39046000,
    "text": "I still have to click 20 popups away on mobile every day.",
    "date": "2024-01-18"
   },
   {
    "id": 49099073,
    "text": "now you visit some blog and there are three different popups asking for your email",
    "date": "2026-07-29"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "cookie-choices-are-hard-to-find-in-settings",
  "name": "Cookie choices are hard to find in settings",
  "reviewed": false,
  "people": 88,
  "complaints": 89,
  "threads": 80,
  "months": 57,
  "years": 13,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    1
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    1
   ],
   [
    2018,
    4
   ],
   [
    2019,
    3
   ],
   [
    2020,
    9
   ],
   [
    2021,
    17
   ],
   [
    2022,
    17
   ],
   [
    2023,
    13
   ],
   [
    2024,
    7
   ],
   [
    2025,
    6
   ],
   [
    2026,
    9
   ]
  ],
  "people_by_period": {
   "this-year": 9,
   "5-years": 52,
   "all-time": 88
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "banners-deliberately-annoy-users-into-accepting-tracking",
  "name": "Banners designed to push users into accepting tracking",
  "reviewed": true,
  "people": 190,
  "complaints": 215,
  "threads": 168,
  "months": 80,
  "years": 12,
  "first": "2012",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    1
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    10
   ],
   [
    2019,
    11
   ],
   [
    2020,
    16
   ],
   [
    2021,
    34
   ],
   [
    2022,
    31
   ],
   [
    2023,
    24
   ],
   [
    2024,
    37
   ],
   [
    2025,
    21
   ],
   [
    2026,
    17
   ]
  ],
  "people_by_period": {
   "this-year": 22,
   "5-years": 126,
   "all-time": 190
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Avoid deceptive design (dark patterns)",
  "why": "People report consent prompts that seem built to tire, scold or confuse them until they give in and accept tracking.",
  "fix": "Make rejecting take the same number of clicks as accepting, with equal visual weight and neutral wording. Remove guilt messages and any extra steps that apply only to the reject path.",
  "quotes": [
   {
    "id": 4033271,
    "text": "the \"Accept\" button will become one people press habitually to get rid of an annoying banner",
    "date": "2012-05-28"
   },
   {
    "id": 26366957,
    "text": "All those dark patterns to hide the rejection, keep some things ticked etc. are a complete waste of time.",
    "date": "2021-03-06"
   },
   {
    "id": 32472212,
    "text": "intentionally obnoxious consent flows that are hard/impossible to actually decline even though the law requires it to be as easy as accepting",
    "date": "2022-08-15"
   },
   {
    "id": 41576386,
    "text": "Making the cookie banners as frustrating as possible increases the political pressure against the EU",
    "date": "2024-09-18"
   },
   {
    "id": 50054343,
    "text": "They are deliberately designed to be as annoying as they can legally be (many actually moreso)",
    "date": "2026-10-12"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "reject-option-hidden-or-less-prominent-than-accept",
  "name": "Reject option hidden or less prominent than accept",
  "reviewed": true,
  "people": 145,
  "complaints": 157,
  "threads": 125,
  "months": 74,
  "years": 10,
  "first": "2016",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    6
   ],
   [
    2019,
    7
   ],
   [
    2020,
    17
   ],
   [
    2021,
    22
   ],
   [
    2022,
    20
   ],
   [
    2023,
    19
   ],
   [
    2024,
    24
   ],
   [
    2025,
    18
   ],
   [
    2026,
    17
   ]
  ],
  "people_by_period": {
   "this-year": 21,
   "5-years": 96,
   "all-time": 145
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Visibility and discoverability (Norman)",
  "why": "People report reject options that are missing, buried under \"Manage settings\", only shown after closing the popup, or styled as greyed-out text, so the only clearly visible choice is to accept.",
  "fix": "Show \"Accept all\" and \"Reject all\" together on the first screen with equal size, contrast and button styling, and never style reject as a disabled-looking link. Make \"Reject all\" also object to legitimate-interest processing so it does what the label says, and do not block site content behind the choice.",
  "quotes": [
   {
    "id": 12211743,
    "text": "I often even leave a site, if it wants me to click \"Agree\" on some (Cookie-)dialog, before I can use the site.",
    "date": "2016-08-02"
   },
   {
    "id": 26113997,
    "text": "even if the button exist it may be tiny and hidden at the bottom of the list of all partners",
    "date": "2021-02-12"
   },
   {
    "id": 34621300,
    "text": "I suspect if you access the site from an EU IP address you\u2019ll see an option besides \u201cAccept All\u201d.",
    "date": "2023-02-02"
   },
   {
    "id": 42971172,
    "text": "The wall of text is horrible UI",
    "date": "2025-02-07"
   },
   {
    "id": 50047853,
    "text": "Making the \u201caccept all\u201d option bright and prominent, but hiding \u201creject\u201d or \u201cmanage settings\u201d",
    "date": "2026-10-11"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "opting-out-of-tracking-is-nearly-impossible",
  "name": "Opting out of tracking is nearly impossible",
  "reviewed": false,
  "people": 120,
  "complaints": 132,
  "threads": 100,
  "months": 63,
  "years": 10,
  "first": "2013",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    11
   ],
   [
    2019,
    12
   ],
   [
    2020,
    21
   ],
   [
    2021,
    21
   ],
   [
    2022,
    22
   ],
   [
    2023,
    17
   ],
   [
    2024,
    4
   ],
   [
    2025,
    12
   ],
   [
    2026,
    5
   ]
  ],
  "people_by_period": {
   "this-year": 10,
   "5-years": 60,
   "all-time": 120
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "clicking-the-popup-redirects-to-itself-so-it-can-t-be-dismis",
  "name": "Reject or accept button does nothing or loops back",
  "reviewed": true,
  "people": 18,
  "complaints": 18,
  "threads": 17,
  "months": 16,
  "years": 10,
  "first": "2013",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    1
   ],
   [
    2018,
    2
   ],
   [
    2019,
    2
   ],
   [
    2020,
    2
   ],
   [
    2021,
    1
   ],
   [
    2022,
    3
   ],
   [
    2023,
    2
   ],
   [
    2024,
    0
   ],
   [
    2025,
    1
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 9,
   "all-time": 18
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Feedback (Norman)",
  "why": "People report that clicking accept, reject or save does nothing, reloads the same notice or loops back to the prompt, so they get no sign their choice registered and can't reach the page.",
  "fix": "Dismiss the banner immediately on click in the browser, without waiting for consent-platform scripts or redirects to succeed. Test every button with third-party cookies and common content blockers turned on.",
  "quotes": [
   {
    "id": 6278429,
    "text": "Often before I can even determine if I am on the right website I get a pop up message before I can continue.",
    "date": "2013-08-26"
   },
   {
    "id": 20839641,
    "text": "the two pop ups (one about cookies and one about how I read 1/3 articles) covered the entire screen",
    "date": "2019-08-30"
   },
   {
    "id": 26641495,
    "text": "a full-screen cookie pop-up with a \u201cX\u201d dismiss button in the upper right corner that just causes the full-screen pop-up to re-display",
    "date": "2021-03-30"
   },
   {
    "id": 34149815,
    "text": "some random ad would popup with a close button the size of a pixel.",
    "date": "2022-12-27"
   },
   {
    "id": 49512498,
    "text": "I'm not going to waste my time figuring out where to click to get rid of it.",
    "date": "2026-08-31"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "opting-out-requires-many-clicks-through-hundreds-of-partners",
  "name": "Opting out requires many clicks through hundreds of partners",
  "reviewed": false,
  "people": 35,
  "complaints": 38,
  "threads": 34,
  "months": 31,
  "years": 9,
  "first": "2018",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    3
   ],
   [
    2019,
    3
   ],
   [
    2020,
    5
   ],
   [
    2021,
    8
   ],
   [
    2022,
    4
   ],
   [
    2023,
    3
   ],
   [
    2024,
    5
   ],
   [
    2025,
    6
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 18,
   "all-time": 35
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "stacked-modals-and-alert-prompts-greet-first-time-visitors",
  "name": "Cookie banner stacked with newsletter, chat and other popups",
  "reviewed": true,
  "people": 12,
  "complaints": 12,
  "threads": 12,
  "months": 12,
  "years": 9,
  "first": "2015",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    1
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    2
   ],
   [
    2023,
    2
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    2
   ]
  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 9,
   "all-time": 12
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ],
  "principle": "Minimize interruptions and cognitive load",
  "why": "People report cookie banners piled on top of newsletter, signup, app and other overlays, sometimes with two consent banners at once, all of which must be closed before they can read.",
  "fix": "Allow at most one overlay on arrival, the consent banner, and delay or drop newsletter and app prompts until the user has engaged with the content. Merge duplicate consent prompts from different scripts into a single banner.",
  "quotes": [
   {
    "id": 18884070,
    "text": "GDPR has had a very detrimental effect on user experience, with never ending popups and warnings about crap nobody understands.",
    "date": "2019-01-11"
   },
   {
    "id": 29529293,
    "text": "when I see a modal forcing me to do an action before proceeding, I can be 100% sure they're up to something slimy",
    "date": "2021-12-12"
   },
   {
    "id": 35062621,
    "text": "Every site is legally obligated to hit every user with one of the all-time most hated UX experiences ever.",
    "date": "2023-03-07"
   },
   {
    "id": 40441669,
    "text": "those cookie banners broke the dam so that now it is normalized that you can pop up four different modals asking for an email address",
    "date": "2024-05-22"
   },
   {
    "id": 48083720,
    "text": "they are constantly bombarded with popups, cookie banners, two-factor prompts, captchas, and a zillion other things",
    "date": "2026-05-10"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "unlabelled-consent-toggles-don-t-show-whether-they-are-on-or",
  "name": "Unlabelled consent toggles don't show whether they are on or off",
  "reviewed": false,
  "people": 24,
  "complaints": 24,
  "threads": 24,
  "months": 23,
  "years": 8,
  "first": "2019",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    4
   ],
   [
    2021,
    1
   ],
   [
    2022,
    4
   ],
   [
    2023,
    3
   ],
   [
    2024,
    5
   ],
   [
    2025,
    3
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 5,
   "5-years": 18,
   "all-time": 24
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "privacy-click-through-prompts-on-nearly-every-site-slow-brow",
  "name": "Must answer a consent prompt separately on every site",
  "reviewed": true,
  "people": 16,
  "complaints": 16,
  "threads": 15,
  "months": 13,
  "years": 8,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    3
   ],
   [
    2021,
    1
   ],
   [
    2022,
    4
   ],
   [
    2023,
    1
   ],
   [
    2024,
    3
   ],
   [
    2025,
    0
   ],
   [
    2026,
    2
   ]
  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 10,
   "all-time": 16
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ],
  "principle": "Flexibility and efficiency of use (Nielsen)",
  "why": "People report having to make the same consent decision on nearly every site they visit, with no way to set a preference once and have it applied.",
  "fix": "Read browser-level privacy signals such as Global Privacy Control and apply them automatically, skipping the banner when a signal is present. Show the prompt only to visitors without a signal or a stored choice.",
  "quotes": [
   {
    "id": 1674631,
    "text": "sites that pop something up when you mouseover a link",
    "date": "2010-09-09"
   },
   {
    "id": 25303213,
    "text": "As a user, I need to click yes on so many sites it's unreal.",
    "date": "2020-12-04"
   },
   {
    "id": 32172214,
    "text": "All it does is train users to click yes without thinking about it because they just want to get on with their life.",
    "date": "2022-07-20"
   },
   {
    "id": 39347495,
    "text": "those annoying \"Yes I accept your damn cookies and privacy policy\" on every website I visit",
    "date": "2024-02-12"
   },
   {
    "id": 50054329,
    "text": "When you have to ask the user permission to do anything and everything, the user gets annoyed and desensitized.",
    "date": "2026-10-12"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "rejecting-cookies-shows-a-spinner-for-minutes-accepting-is-i",
  "name": "Rejecting cookies shows a spinner for minutes; accepting is instant",
  "reviewed": false,
  "people": 18,
  "complaints": 19,
  "threads": 17,
  "months": 15,
  "years": 7,
  "first": "2018",
  "last": "2024",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    2
   ],
   [
    2019,
    6
   ],
   [
    2020,
    5
   ],
   [
    2021,
    1
   ],
   [
    2022,
    3
   ],
   [
    2023,
    1
   ],
   [
    2024,
    1
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 5,
   "all-time": 18
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "buttons-look-alike-so-choices-are-hard-to-tell-apart",
  "name": "Buttons look alike, so choices are hard to tell apart",
  "reviewed": false,
  "people": 13,
  "complaints": 13,
  "threads": 12,
  "months": 11,
  "years": 7,
  "first": "2018",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    1
   ],
   [
    2020,
    2
   ],
   [
    2021,
    4
   ],
   [
    2022,
    0
   ],
   [
    2023,
    2
   ],
   [
    2024,
    2
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 6,
   "all-time": 13
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "overlay-blocks-scrolling-until-removed-with-an-ad-blocker",
  "name": "Content blocked until cookies are accepted",
  "reviewed": true,
  "people": 10,
  "complaints": 10,
  "threads": 10,
  "months": 8,
  "years": 6,
  "first": "2018",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    3
   ],
   [
    2022,
    2
   ],
   [
    2023,
    0
   ],
   [
    2024,
    2
   ],
   [
    2025,
    1
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 6,
   "all-time": 10
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom (Nielsen)",
  "why": "People report that articles, videos and whole sites stay hidden or scroll-locked until they accept, sometimes redirecting back to the prompt, so they can't read, postpone the decision or leave on their own terms.",
  "fix": "Load the page content and keep scrolling enabled while the consent choice is shown as a non-blocking banner. Until the user answers, treat the absence of a choice as no non-essential cookies.",
  "quotes": [
   {
    "id": 18051766,
    "text": "For me it works only after enabling JS and disabling adblocking, but the contents is appalling",
    "date": "2018-09-23"
   },
   {
    "id": 26741467,
    "text": "sites that seem to break in weird ways, until I temporarily disable my ad blocker to agree/reject cookies, then it works again",
    "date": "2021-04-08"
   },
   {
    "id": 30978778,
    "text": "If you can't scroll, you can usually permanently block the overlay",
    "date": "2022-04-10"
   },
   {
    "id": 42176498,
    "text": "The internet has literally become unusable for me without ublock origin.",
    "date": "2024-11-18"
   },
   {
    "id": 50212340,
    "text": "scrolling issues are often caused by adblockers hiding cookie prompts, that need to be accepted to interact with the webpage",
    "date": "2026-10-23"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "dialog-stays-confusing-even-when-translated-forcing-people-t",
  "name": "Dialog stays confusing even when translated, forcing people to leave",
  "reviewed": false,
  "people": 9,
  "complaints": 9,
  "threads": 8,
  "months": 8,
  "years": 6,
  "first": "2015",
  "last": "2025",
  "per_year": [
   [
    2008,
    0
   ],
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    2009,
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   ],
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    2010,
    0
   ],
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    2011,
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    2012,
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    2013,
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   ],
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    2014,
    0
   ],
   [
    2015,
    2
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    2
   ],
   [
    2023,
    2
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 6,
   "all-time": 9
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "legitimate-interest-opt-outs-hidden-in-a-separate-section-to",
  "name": "Legitimate interest opt-outs hidden in a separate section to disable manually",
  "reviewed": false,
  "people": 20,
  "complaints": 22,
  "threads": 18,
  "months": 16,
  "years": 5,
  "first": "2021",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    10
   ],
   [
    2022,
    3
   ],
   [
    2023,
    0
   ],
   [
    2024,
    4
   ],
   [
    2025,
    1
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 13,
   "all-time": 20
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "opt-out-lists-about-250-vendors-with-no-explanation",
  "name": "Unclear what data or tracking you're agreeing to",
  "reviewed": true,
  "people": 6,
  "complaints": 6,
  "threads": 6,
  "months": 6,
  "years": 5,
  "first": "2018",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    2
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    1
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    1
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 4,
   "all-time": 6
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ],
  "principle": "Clarity",
  "why": "People report jargon, legalese and vendor lists running into the hundreds or thousands, so they can't tell what data is shared, with whom, or what saying yes actually means.",
  "fix": "Put a short plain-language summary in the first layer: what data is collected, for what purposes, which categories of recipients get it, and what stops working if the user rejects. Keep the full vendor list in a second layer.",
  "quotes": [
   {
    "id": 17506294,
    "text": "The thing explicitly takes ~2-3mins to send a HTTP POST to each of their advertising partners saying you've opted out",
    "date": "2018-07-11"
   },
   {
    "id": 29522188,
    "text": "You are expected to read through a wall of text and follow complex instructions to manually opt-out of each vendor.",
    "date": "2021-12-11"
   },
   {
    "id": 32304317,
    "text": "having to opt-out of 100+ vendors individually definitely won't fly",
    "date": "2022-08-01"
   },
   {
    "id": 45632551,
    "text": "If I really want to read what the site says I laboriously click no to legitimate interest, though usually I just close the page.",
    "date": "2025-10-19"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "misleadingly-labelled-categories-make-opting-out-confusing",
  "name": "Misleadingly labelled categories make opting out confusing",
  "reviewed": false,
  "people": 5,
  "complaints": 5,
  "threads": 5,
  "months": 5,
  "years": 4,
  "first": "2022",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
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   ],
   [
    2010,
    0
   ],
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    2011,
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    2012,
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   ],
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    2013,
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   ],
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    2014,
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   ],
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    2015,
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   ],
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    2016,
    0
   ],
   [
    2017,
    0
   ],
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    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    1
   ],
   [
    2023,
    1
   ],
   [
    2024,
    0
   ],
   [
    2025,
    2
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 5,
   "all-time": 5
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "maze-of-pop-ups-with-manipulative-design-before-accessing-si",
  "name": "Maze of pop-ups with manipulative design before accessing sites",
  "reviewed": false,
  "people": 5,
  "complaints": 5,
  "threads": 5,
  "months": 4,
  "years": 4,
  "first": "2021",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
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   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
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    2016,
    0
   ],
   [
    2017,
    0
   ],
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    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    2
   ],
   [
    2022,
    1
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    1
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 3,
   "all-time": 5
  },
  "ranked_in": [
   "5-years",
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  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "choices-buried-behind-an-options-link-with-1262-partners-lis",
  "name": "Choices buried behind an Options link with 1262 partners listed",
  "reviewed": false,
  "people": 4,
  "complaints": 4,
  "threads": 4,
  "months": 4,
  "years": 4,
  "first": "2018",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
   [
    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    0
   ],
   [
    2020,
    1
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    1
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 2,
   "all-time": 4
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "unclear-what-the-banner-s-close-button-does",
  "name": "Unclear what the banner's close button does",
  "reviewed": false,
  "people": 4,
  "complaints": 4,
  "threads": 4,
  "months": 4,
  "years": 4,
  "first": "2019",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
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   ],
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    2012,
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   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
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    2016,
    0
   ],
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    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    0
   ],
   [
    2023,
    0
   ],
   [
    2024,
    1
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 2,
   "all-time": 4
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "consent-popups-and-captchas-block-people-before-content",
  "name": "Consent popups and CAPTCHAs block people before content",
  "reviewed": false,
  "people": 5,
  "complaints": 5,
  "threads": 5,
  "months": 5,
  "years": 3,
  "first": "2020",
  "last": "2025",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
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    2011,
    0
   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
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    2016,
    0
   ],
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    2017,
    0
   ],
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    2018,
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   ],
   [
    2019,
    0
   ],
   [
    2020,
    1
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    1
   ],
   [
    2024,
    0
   ],
   [
    2025,
    3
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 4,
   "all-time": 5
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "sign-up-popups-block-content-and-force-users-to-submit-fake",
  "name": "Sign-up popups block content and force users to submit fake emails",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 3,
  "first": "2013",
  "last": "2023",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
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    2013,
    1
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
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    2016,
    0
   ],
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    2017,
    0
   ],
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    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    0
   ],
   [
    2023,
    1
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "consent-dialog-as-first-onboarding-step-slows-signup",
  "name": "Consent dialog as first onboarding step slows signup",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 3,
  "first": "2016",
  "last": "2022",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    1
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "pre-checked-optional-settings-are-silently-accepted",
  "name": "Pre-checked optional settings are silently accepted",
  "reviewed": false,
  "people": 3,
  "complaints": 4,
  "threads": 4,
  "months": 3,
  "years": 3,
  "first": "2020",
  "last": "2022",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
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    2016,
    0
   ],
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    2017,
    0
   ],
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    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    1
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "can-t-tell-which-option-to-pick-in-non-english-popups",
  "name": "Can't tell which option to pick in non-English popups",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 3,
  "first": "2021",
  "last": "2025",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
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    2016,
    0
   ],
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    2017,
    0
   ],
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    2018,
    0
   ],
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    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    0
   ],
   [
    2023,
    0
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 2,
   "all-time": 3
  },
  "ranked_in": [
   "all-time"
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "an-extra-button-must-be-pressed-on-every-visit",
  "name": "Site forgets my choice and asks again",
  "reviewed": true,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2018",
  "last": "2025",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
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    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    2
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    0
   ],
   [
    2024,
    0
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 1,
   "all-time": 3
  },
  "ranked_in": [
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  ],
  "principle": "Flexibility and efficiency of use (Nielsen)",
  "why": "People report that the banner returns on every page, reload or visit, often only after they declined, so they have to repeat a choice they already made.",
  "fix": "Store a rejection in a strictly necessary first-party cookie or local storage for at least as long as an acceptance is stored. Add regression checks confirming that the rejected state survives page navigation and reloads.",
  "quotes": [
   {
    "id": 17801102,
    "text": "an additional button you have to press every time you have to visit any website",
    "date": "2018-08-20"
   },
   {
    "id": 18200163,
    "text": "Every website needs an \"ok\" button clicked every time you arrive in a new place.",
    "date": "2018-10-12"
   },
   {
    "id": 43842603,
    "text": "Much better UX than figuring out per site which button to click.",
    "date": "2025-04-30"
   }
  ]
 },
 {
  "product": "Cookie banners",
  "product_slug": "cookie-banners",
  "key": "a-maybe-later-option-pushes-people-into-not-deciding",
  "name": "A 'maybe later' option pushes people into not deciding",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2023",
  "last": "2026",
  "per_year": [
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
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    2011,
    0
   ],
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    2012,
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   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
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    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    0
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    0
   ],
   [
    2023,
    2
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 3,
   "all-time": 3
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "results-look-like-ads-making-organic-results-hard-to-tell-ap",
  "name": "Results look like ads, making organic results hard to tell apart",
  "reviewed": true,
  "people": 261,
  "complaints": 298,
  "threads": 237,
  "months": 115,
  "years": 19,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    1
   ],
   [
    2009,
    2
   ],
   [
    2010,
    1
   ],
   [
    2011,
    1
   ],
   [
    2012,
    5
   ],
   [
    2013,
    10
   ],
   [
    2014,
    10
   ],
   [
    2015,
    2
   ],
   [
    2016,
    9
   ],
   [
    2017,
    4
   ],
   [
    2018,
    10
   ],
   [
    2019,
    20
   ],
   [
    2020,
    47
   ],
   [
    2021,
    20
   ],
   [
    2022,
    36
   ],
   [
    2023,
    38
   ],
   [
    2024,
    30
   ],
   [
    2025,
    22
   ],
   [
    2026,
    10
   ]
  ],
  "people_by_period": {
   "this-year": 11,
   "5-years": 137,
   "all-time": 261
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Consistency and standards, clear visual distinction",
  "why": "People report that sponsored results look nearly identical to organic ones, marked only by a small label, so they can't easily tell paid placements from real results and end up clicking ads by mistake.",
  "fix": "Group ads in a clearly bounded block with a distinct background and a prominent label, visually separate from the organic list, and make sure organic results start within the first mobile screen.",
  "quotes": [
   {
    "id": 307186,
    "text": "check out how many 'sponsored ads' appear above the 'real' results, it's waaaay worse than what ST does.",
    "date": "2008-09-17"
   },
   {
    "id": 21310409,
    "text": "since about a year google became extremely aggressive with search ads. It was infuriating because they were reliably scammy ads",
    "date": "2019-10-21"
   },
   {
    "id": 28678998,
    "text": "One ad per query. These days the organic results are after the page fold.",
    "date": "2021-09-28"
   },
   {
    "id": 37749394,
    "text": "Google is almost unusable now, the entire first screen is almost always 5 paid placements and 5 SEO scam sites.",
    "date": "2023-10-03"
   },
   {
    "id": 50295275,
    "text": "I have to scroll past my whole viewport of other companies bidding to be placed above where I'm trying to go",
    "date": "2026-10-29"
   }
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "quoted-terms-no-longer-force-results-to-contain-exact-words",
  "name": "Quoted terms no longer force results to contain exact words",
  "reviewed": true,
  "people": 380,
  "complaints": 471,
  "threads": 320,
  "months": 136,
  "years": 18,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    6
   ],
   [
    2010,
    8
   ],
   [
    2011,
    22
   ],
   [
    2012,
    5
   ],
   [
    2013,
    10
   ],
   [
    2014,
    7
   ],
   [
    2015,
    5
   ],
   [
    2016,
    15
   ],
   [
    2017,
    11
   ],
   [
    2018,
    35
   ],
   [
    2019,
    50
   ],
   [
    2020,
    33
   ],
   [
    2021,
    43
   ],
   [
    2022,
    68
   ],
   [
    2023,
    64
   ],
   [
    2024,
    30
   ],
   [
    2025,
    18
   ],
   [
    2026,
    11
   ]
  ],
  "people_by_period": {
   "this-year": 14,
   "5-years": 183,
   "all-time": 380
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom",
  "why": "People report that quoted phrases and exact terms are reinterpreted, corrected or dropped, so the search does not do what they explicitly asked and the results are hard to predict.",
  "fix": "Treat quoted terms as a strict requirement that is never relaxed, and if relaxing a query is offered, show it as a separate opt-in suggestion rather than silently mixing in results that lack the terms.",
  "quotes": [
   {
    "id": 525427,
    "text": "Most of my complaints are about their recent attempts to improve search results by automatically 'fixing' the queries I enter",
    "date": "2009-03-20"
   },
   {
    "id": 17440631,
    "text": "I wish we had unpopular search engines that suck at pop.",
    "date": "2018-07-02"
   },
   {
    "id": 26920101,
    "text": "I'd be able to use a zillion search operators to narrow in to the page that I was looking for. Now, that's impossible.",
    "date": "2021-04-23"
   },
   {
    "id": 34682775,
    "text": "give me back my booleans operators!!!!",
    "date": "2023-02-06"
   },
   {
    "id": 48473592,
    "text": "Google dumbed down search very badly and made it very hard to find obscure information",
    "date": "2026-06-10"
   }
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "results-cluttered-with-spam-pages-hiding-useful-content",
  "name": "Results cluttered with spam pages, hiding useful content",
  "reviewed": true,
  "people": 204,
  "complaints": 216,
  "threads": 191,
  "months": 97,
  "years": 18,
  "first": "2008",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    1
   ],
   [
    2009,
    0
   ],
   [
    2010,
    5
   ],
   [
    2011,
    5
   ],
   [
    2012,
    3
   ],
   [
    2013,
    2
   ],
   [
    2014,
    2
   ],
   [
    2015,
    4
   ],
   [
    2016,
    5
   ],
   [
    2017,
    6
   ],
   [
    2018,
    5
   ],
   [
    2019,
    9
   ],
   [
    2020,
    11
   ],
   [
    2021,
    15
   ],
   [
    2022,
    40
   ],
   [
    2023,
    48
   ],
   [
    2024,
    23
   ],
   [
    2025,
    18
   ],
   [
    2026,
    11
   ]
  ],
  "people_by_period": {
   "this-year": 13,
   "5-years": 142,
   "all-time": 204
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Information foraging (least effort)",
  "why": "People want the most useful information for the least effort. Spam and content-farm pages make them click through and judge many results before finding a useful one, often adding site names to their queries as a workaround, so the page can no longer be scanned.",
  "fix": "Give people direct tools to block or demote specific domains from their results, and show clearer source signals on each result, such as site type or whether the page is a forum or first-hand source.",
  "quotes": [
   {
    "id": 1673152,
    "text": "Googling for it was a complete waste of time.",
    "date": "2010-09-08"
   },
   {
    "id": 25396374,
    "text": "Google results a lot of the times are SEO'd to shit and it's difficult to get any good answers anymore",
    "date": "2020-12-12"
   },
   {
    "id": 33427573,
    "text": "it is often necessary to append something like \"reddit\", \"forum\", \"wiki\", or \"news\" to my search, lest I only encounter SEO trash",
    "date": "2022-11-01"
   },
   {
    "id": 39018359,
    "text": "the official docs are buried under a pile of SEO shit",
    "date": "2024-01-16"
   },
   {
    "id": 49874803,
    "text": "They're actively making it impossible to use search engines for their intended purpose",
    "date": "2026-09-28"
   }
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "silently-rewrites-precise-queries-making-exact-searches-hard",
  "name": "Silently rewrites precise queries, making exact searches hard to run",
  "reviewed": false,
  "people": 80,
  "complaints": 84,
  "threads": 73,
  "months": 59,
  "years": 17,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    3
   ],
   [
    2012,
    5
   ],
   [
    2013,
    2
   ],
   [
    2014,
    1
   ],
   [
    2015,
    3
   ],
   [
    2016,
    3
   ],
   [
    2017,
    3
   ],
   [
    2018,
    6
   ],
   [
    2019,
    6
   ],
   [
    2020,
    13
   ],
   [
    2021,
    8
   ],
   [
    2022,
    12
   ],
   [
    2023,
    8
   ],
   [
    2024,
    6
   ],
   [
    2025,
    3
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 32,
   "all-time": 80
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "english-searches-forced-into-local-language-results-when-tra",
  "name": "English searches forced into local-language results when traveling",
  "reviewed": false,
  "people": 55,
  "complaints": 56,
  "threads": 44,
  "months": 37,
  "years": 17,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    1
   ],
   [
    2010,
    2
   ],
   [
    2011,
    4
   ],
   [
    2012,
    3
   ],
   [
    2013,
    2
   ],
   [
    2014,
    0
   ],
   [
    2015,
    2
   ],
   [
    2016,
    2
   ],
   [
    2017,
    2
   ],
   [
    2018,
    2
   ],
   [
    2019,
    5
   ],
   [
    2020,
    3
   ],
   [
    2021,
    2
   ],
   [
    2022,
    10
   ],
   [
    2023,
    3
   ],
   [
    2024,
    3
   ],
   [
    2025,
    8
   ],
   [
    2026,
    2
   ]
  ],
  "people_by_period": {
   "this-year": 7,
   "5-years": 26,
   "all-time": 55
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "rephrasing-queries-makes-results-worse-so-the-wanted-thing-i",
  "name": "Rephrasing queries makes results worse, so the wanted thing is not found",
  "reviewed": false,
  "people": 34,
  "complaints": 36,
  "threads": 35,
  "months": 31,
  "years": 17,
  "first": "2009",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    2
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    1
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    1
   ],
   [
    2016,
    1
   ],
   [
    2017,
    2
   ],
   [
    2018,
    4
   ],
   [
    2019,
    2
   ],
   [
    2020,
    4
   ],
   [
    2021,
    4
   ],
   [
    2022,
    1
   ],
   [
    2023,
    6
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    2
   ]
  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 11,
   "all-time": 34
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "verbatim-search-buried-behind-many-clicks-and-hard-to-keep",
  "name": "Verbatim search buried behind many clicks and hard to keep",
  "reviewed": false,
  "people": 40,
  "complaints": 45,
  "threads": 40,
  "months": 33,
  "years": 15,
  "first": "2011",
  "last": "2025",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    2
   ],
   [
    2013,
    4
   ],
   [
    2014,
    2
   ],
   [
    2015,
    1
   ],
   [
    2016,
    1
   ],
   [
    2017,
    1
   ],
   [
    2018,
    6
   ],
   [
    2019,
    3
   ],
   [
    2020,
    1
   ],
   [
    2021,
    6
   ],
   [
    2022,
    6
   ],
   [
    2023,
    5
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 16,
   "all-time": 40
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "search-box-moves-and-results-refresh-unexpectedly-on-enter",
  "name": "Search box moves and results refresh unexpectedly on Enter",
  "reviewed": false,
  "people": 45,
  "complaints": 53,
  "threads": 41,
  "months": 31,
  "years": 15,
  "first": "2010",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    13
   ],
   [
    2011,
    3
   ],
   [
    2012,
    6
   ],
   [
    2013,
    1
   ],
   [
    2014,
    3
   ],
   [
    2015,
    3
   ],
   [
    2016,
    0
   ],
   [
    2017,
    7
   ],
   [
    2018,
    2
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    0
   ],
   [
    2023,
    1
   ],
   [
    2024,
    1
   ],
   [
    2025,
    2
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 5,
   "all-time": 45
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "repeated-captchas-before-every-search-especially-over-vpn-or",
  "name": "Repeated captchas before every search, especially over VPN or incognito",
  "reviewed": false,
  "people": 55,
  "complaints": 65,
  "threads": 58,
  "months": 46,
  "years": 14,
  "first": "2011",
  "last": "2026",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    1
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    1
   ],
   [
    2015,
    2
   ],
   [
    2016,
    2
   ],
   [
    2017,
    1
   ],
   [
    2018,
    10
   ],
   [
    2019,
    1
   ],
   [
    2020,
    8
   ],
   [
    2021,
    9
   ],
   [
    2022,
    8
   ],
   [
    2023,
    9
   ],
   [
    2024,
    3
   ],
   [
    2025,
    2
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 25,
   "all-time": 55
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Google Search",
  "product_slug": "google-search",
  "key": "cluttered-results-page-makes-the-wanted-information-hard-to",
  "name": "Cluttered results page makes the wanted information hard to find",
  "reviewed": false,
  "people": 35,
  "complaints": 37,
  "threads": 36,
  "months": 34,
  "years": 14,
  "first": "2010",
  "last": "2025",
  "per_year": [
   [
    2007,
    0
   ],
   [
    2008,
    0
   ],
   [
    2009,
    0
   ],
   [
    2010,
    1
   ],
   [
    2011,
    3
   ],
   [
    2012,
    3
   ],
   [
    2013,
    1
   ],
   [
    2014,
    1
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    4
   ],
   [
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    "id": 1496625,
    "text": "they don't cycle through the videos automatically (i.e., it's not passive) -from one video to the next, how do you find other content to watch?",
    "date": "2010-07-08"
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    "date": "2022-05-09"
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    "id": 37562583,
    "text": "of course that does nothing to stop the recommendations so they keep popping up in my feed",
    "date": "2023-09-18"
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  "fix": "Don't replay an ad the viewer has already seen when they seek, and place midrolls only at natural breaks with a minimum gap between them. Always show the ad count, time remaining and when skipping becomes available, and make sure the video resumes reliably once the ad ends.",
  "quotes": [
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    "text": "the mandatory re-showing of the same ad when I try to skip forward, it's a piss poor user experience",
    "date": "2010-12-06"
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   {
    "id": 26007756,
    "text": "Youtube is almost unusable without uBlock Origin or you have to call it Adstube.",
    "date": "2021-02-02"
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   {
    "id": 36530714,
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    "date": "2023-06-30"
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   {
    "id": 39000402,
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    "date": "2024-01-15"
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   {
    "id": 48767708,
    "text": "I won't be able to see anything of the video unless I watch 15-60s of ads.",
    "date": "2026-07-02"
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  "fix": "Show every result that matches the query as one uninterrupted list. Move recommendations and Shorts into a clearly labelled, collapsible block after the matches, and add an 'exact matches only' filter, a sort by upload date with absolute dates, and search within a channel's video list.",
  "quotes": [
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    "text": "I shouldn't have to retype my search 5 different ways to find what I'm looking for.",
    "date": "2009-10-26"
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   {
    "id": 30639141,
    "text": "It still gives me Portuguese results as my geo ip is in Brazil.",
    "date": "2022-03-11"
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   {
    "id": 34822226,
    "text": "increasingly ignores your search keywords, instead shoving unrelated stuff at you",
    "date": "2023-02-16"
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   {
    "id": 41555220,
    "text": "Personally, I find YouTube to be unusable if you think of it as channel-based.",
    "date": "2024-09-16"
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   {
    "id": 50198221,
    "text": "going back to search (for the next video you want to see) takes three interactions (minimize, swipe down, then click on search)",
    "date": "2026-10-22"
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  "product": "YouTube",
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  "key": "new-videos-from-subscribed-channels-rarely-appear-while-unwa",
  "name": "New videos from subscribed channels rarely appear while unwanted content lingers",
  "reviewed": false,
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    "id": 4312597,
    "text": "It was very painful to use YouTube because it is packed with things you don't want to see.",
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   {
    "id": 37375484,
    "text": "you have to turn it off separately on every device and they turn it back on every few weeks anyway",
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   {
    "id": 40049462,
    "text": "I manually hide them every thirty days",
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   {
    "id": 45312359,
    "text": "I click on \"show fewer shorts\" on the homepage, refresh the page, and still see shorts in the second row.",
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   {
    "id": 49916238,
    "text": "I am extremely bothered that YouTube does not allow me to disable shorts in the app.",
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  "product": "YouTube",
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 {
  "product": "YouTube",
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  "product": "YouTube",
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  "product": "YouTube",
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  "reviewed": false,
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  "product": "YouTube",
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  "product": "YouTube",
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 {
  "product": "YouTube",
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  "product": "YouTube",
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  "product": "YouTube",
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  "product": "YouTube",
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 {
  "product": "YouTube",
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  "key": "playlists-can-t-be-organized-to-find-content-later",
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 {
  "product": "YouTube",
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  "key": "recommendations-vanish-or-shift-to-subscriptions-only-with-n",
  "name": "Recommendations vanish or shift to subscriptions only, with no steering",
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  "quotes": [
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    "id": 3148078,
    "text": "Touchscreen systems are already here, but will always bury less-used functions like options and navigation",
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   {
    "id": 20382925,
    "text": "Those are all touchscreen items here that I wouldn't want to do while driving.",
    "date": "2019-07-08"
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   {
    "id": 32499076,
    "text": "touchscreens in cars is just dangerous and annoying",
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    "id": 38679000,
    "text": "touch screens are a bad UX for cars where you, the driver, are supposed to be looking at the road",
    "date": "2023-12-18"
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   {
    "id": 50067121,
    "text": "legal to operate what is essentially a large ipad stuck on your dash",
    "date": "2026-10-13"
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  "quotes": [
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    "id": 3449747,
    "text": "The new digital controls are awful and slow compared to the old sliders and dials.",
    "date": "2012-01-10"
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   {
    "id": 20191770,
    "text": "Before that, everything was a laggy bloated unpredictable mess that sometimes registered a fingerprint",
    "date": "2019-06-15"
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   {
    "id": 30273010,
    "text": "So I'm stuck with laggy, buggy, bad software and a stupid touchscreen full of features that I will never use.",
    "date": "2022-02-09"
   },
   {
    "id": 36023808,
    "text": "bad code or bad hardware making the touchscreen unresponsive",
    "date": "2023-05-21"
   },
   {
    "id": 50174743,
    "text": "The issue with theirs is terrible input lag and random hang ups similar to Phones of early vintage",
    "date": "2026-10-21"
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  "quotes": [
   {
    "id": 4774687,
    "text": "there is no feedback to let your fingers know when you're actually touching a button and when you are not",
    "date": "2012-11-12"
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   {
    "id": 22740473,
    "text": "dropping the customizable buttons, dropping the sunroof dial, making touchsensative (but not actually tactile) physical controls",
    "date": "2020-03-31"
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   {
    "id": 32489946,
    "text": "The touchscreen on the Ford was a pain to use after several years.",
    "date": "2022-08-16"
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   {
    "id": 39605112,
    "text": "The overwhelming majority of touch screens just do _not_ work with the user wearing gloves.",
    "date": "2024-03-05"
   },
   {
    "id": 49836100,
    "text": "my hands get dry enough sometimes that my phone's touch interface doesn't work reliably",
    "date": "2026-09-24"
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  "product_slug": "car-touchscreens",
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  "principle": "Natural mapping (Norman)",
  "why": "People report that temperature and fan, once a knob turned by feel where rotation maps directly to warmer or stronger, now mean finding and watching on-screen elements, which they say takes as much attention as using a phone.",
  "fix": "Restore rotary knobs or rocker switches with detents for temperature and fan speed, plus physical buttons for AC and recirculation. Use the screen only to show the resulting value.",
  "quotes": [
   {
    "id": 7261114,
    "text": "How do I figure out how to change the temperature? Touching five fingers close together is easy but not intuitive.",
    "date": "2014-02-18"
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   {
    "id": 26638932,
    "text": "I have no way to adjust the AC without multiple screen touches (switch to AC screen, wait, click the small - button multiple times",
    "date": "2021-03-30"
   },
   {
    "id": 32709019,
    "text": "instead of turning a tactile dial I need to look away from the road to adjust temperature or volume",
    "date": "2022-09-04"
   },
   {
    "id": 42891838,
    "text": "Really annoying and dangerous to have to tap about on a touchscreen to just turn the fan up or down.",
    "date": "2025-01-31"
   },
   {
    "id": 48808417,
    "text": "If you have to set the fan level on a touch screen, I have to use my eyes to coordinate my hand movements.",
    "date": "2026-07-06"
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  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
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  "name": "Brushing or resting a finger triggers unintended actions",
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   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 11,
   "all-time": 20
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Error prevention (Nielsen)",
  "why": "People report that brushes, wiping, water or resting fingers trigger calls, station changes, cruise control and even updates, without any clear sign that it happened.",
  "fix": "Require deliberate actuation: a force threshold or press-to-click on steering-wheel pads, and rejection of swipes, palms and water contact. Put consequential actions such as calls, cruise engagement and updates behind a physical press or confirmation, and offer a one-step undo.",
  "quotes": [
   {
    "id": 6529612,
    "text": "I was constantly, accidentally pressing buttons because I brushed them with my hand. When a car is in motion, it's hard to steady your hand.",
    "date": "2013-10-10"
   },
   {
    "id": 17447798,
    "text": "You must look away to touch them and any movement might mean you accidentally touch other on sceeen buttons.",
    "date": "2018-07-03"
   },
   {
    "id": 22739583,
    "text": "most non-luxury vehicles come with 7 or 8 inch screens, so tap targets are small/clustered",
    "date": "2020-03-31"
   },
   {
    "id": 41047192,
    "text": "They can easily be activated accidentally, and you never know what happens if you touch a certain area.",
    "date": "2024-07-23"
   },
   {
    "id": 48807591,
    "text": "You cannot rest your hand on the surrounding panel to press them, because this will cause unintentional presses on other buttons",
    "date": "2026-07-06"
   }
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "multi-level-menus-force-navigating-while-driving",
  "name": "Basic functions buried several menu levels deep",
  "reviewed": true,
  "people": 46,
  "complaints": 47,
  "threads": 35,
  "months": 32,
  "years": 10,
  "first": "2013",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    1
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    4
   ],
   [
    2020,
    5
   ],
   [
    2021,
    5
   ],
   [
    2022,
    7
   ],
   [
    2023,
    7
   ],
   [
    2024,
    3
   ],
   [
    2025,
    6
   ],
   [
    2026,
    8
   ]
  ],
  "people_by_period": {
   "this-year": 8,
   "5-years": 34,
   "all-time": 46
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ],
  "principle": "Discoverability, and efficiency of use",
  "why": "People report that radio presets, driving features and even the hood release are buried several taps and pages deep, so they are hard to find at all and each adjustment stretches into long glances away from the road.",
  "fix": "Keep every function used while moving at most one tap from any screen, through a persistent bar that doesn't change between apps, and let drivers pin their own shortcuts. Give safety-relevant mechanical functions like the hood release a physical fallback.",
  "quotes": [
   {
    "id": 6522263,
    "text": "the option to disable traction control was buried four levels deep in a menu system",
    "date": "2013-10-09"
   },
   {
    "id": 27234881,
    "text": "Why would I ever want to control my heated seats through a touchscreen? Or A/C? Or Radio presets.",
    "date": "2021-05-21"
   },
   {
    "id": 34245656,
    "text": "we accept touch screens with menus four levels deep for basic stuff",
    "date": "2023-01-04"
   },
   {
    "id": 42807915,
    "text": "My subaru has a fairly mediocre touchscreen and interface but almost all of the things I actually use are manual controls.",
    "date": "2025-01-23"
   },
   {
    "id": 50358761,
    "text": "the button became like 4 screens in the touch-screen tablet the car comes with, just to force people to stop hitting th",
    "date": "2026-11-03"
   }
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "volume-control-is-hard-to-reach-on-touchscreen-while-driving",
  "name": "Volume control is hard to reach on touchscreen while driving",
  "reviewed": false,
  "people": 34,
  "complaints": 35,
  "threads": 28,
  "months": 26,
  "years": 10,
  "first": "2016",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
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    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    1
   ],
   [
    2018,
    2
   ],
   [
    2019,
    5
   ],
   [
    2020,
    4
   ],
   [
    2021,
    5
   ],
   [
    2022,
    4
   ],
   [
    2023,
    5
   ],
   [
    2024,
    4
   ],
   [
    2025,
    0
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 18,
   "all-time": 34
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "switching-back-to-bluetooth-audio-takes-3-4-menu-layers-each",
  "name": "Switching back to Bluetooth audio takes 3-4 menu layers each start",
  "reviewed": false,
  "people": 18,
  "complaints": 18,
  "threads": 17,
  "months": 16,
  "years": 10,
  "first": "2014",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
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    2012,
    0
   ],
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    2013,
    0
   ],
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    2014,
    1
   ],
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    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    2
   ],
   [
    2018,
    1
   ],
   [
    2019,
    2
   ],
   [
    2020,
    1
   ],
   [
    2021,
    2
   ],
   [
    2022,
    3
   ],
   [
    2023,
    4
   ],
   [
    2024,
    1
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 11,
   "all-time": 18
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "voice-control-unusable-during-music-touchscreens-dangerous-w",
  "name": "Voice control unusable during music, touchscreens dangerous while driving",
  "reviewed": false,
  "people": 19,
  "complaints": 19,
  "threads": 18,
  "months": 15,
  "years": 9,
  "first": "2012",
  "last": "2025",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
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    2014,
    2
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    2
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    6
   ],
   [
    2023,
    4
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 12,
   "all-time": 19
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "typing-addresses-into-touchscreen-navigation-is-painful",
  "name": "Typing addresses into touchscreen navigation is painful",
  "reviewed": false,
  "people": 19,
  "complaints": 19,
  "threads": 18,
  "months": 15,
  "years": 9,
  "first": "2012",
  "last": "2025",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    2
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    1
   ],
   [
    2017,
    2
   ],
   [
    2018,
    1
   ],
   [
    2019,
    3
   ],
   [
    2020,
    0
   ],
   [
    2021,
    0
   ],
   [
    2022,
    2
   ],
   [
    2023,
    5
   ],
   [
    2024,
    1
   ],
   [
    2025,
    2
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 10,
   "all-time": 19
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "bluetooth-takes-30-60-seconds-to-detect-phone-and-needs-re-p",
  "name": "Bluetooth takes 30-60 seconds to detect phone and needs re-pairing",
  "reviewed": false,
  "people": 13,
  "complaints": 13,
  "threads": 12,
  "months": 12,
  "years": 9,
  "first": "2014",
  "last": "2024",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    1
   ],
   [
    2015,
    0
   ],
   [
    2016,
    2
   ],
   [
    2017,
    1
   ],
   [
    2018,
    1
   ],
   [
    2019,
    2
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    1
   ],
   [
    2023,
    3
   ],
   [
    2024,
    1
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 5,
   "all-time": 13
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "passenger-can-t-enter-address-or-music-while-moving",
  "name": "Screen features locked while moving, even for the passenger",
  "reviewed": true,
  "people": 11,
  "complaints": 13,
  "threads": 12,
  "months": 12,
  "years": 9,
  "first": "2012",
  "last": "2025",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    1
   ],
   [
    2018,
    1
   ],
   [
    2019,
    1
   ],
   [
    2020,
    0
   ],
   [
    2021,
    1
   ],
   [
    2022,
    3
   ],
   [
    2023,
    3
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 7,
   "all-time": 11
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ],
  "principle": "User control and freedom (Nielsen)",
  "why": "People report that passengers can't enter destinations, dial or type while the car moves, and that drivers can't even mute guidance or re-center the map, so they pull over instead.",
  "fix": "Detect who is touching, for example through a passenger-side screen zone, seat occupancy with hand-direction sensing, or the passenger's paired phone, and keep lockouts only for long driver text entry. Never lock short actions like mute or re-center, and offer voice entry for destinations.",
  "quotes": [
   {
    "id": 3678676,
    "text": "the controls are disabled while the vehicle is in motion. This is very inconvenient when you have a passenger trying to operate the console",
    "date": "2012-03-08"
   },
   {
    "id": 32498792,
    "text": "tries to lock some controls while car is moving, preventing the passenger from adjusting the controls",
    "date": "2022-08-17"
   },
   {
    "id": 32497503,
    "text": "the car needs to be at a complete stop in order for you to program it, even if it's the passenger manipulating it",
    "date": "2022-08-17"
   },
   {
    "id": 35722496,
    "text": "Using a dial to navigate on the screen felt like 2003 UX on some hybrid palm pilot/blackberry. Extremely dangerous for me",
    "date": "2023-04-27"
   },
   {
    "id": 41586047,
    "text": "if you take the key fob out when it's running, the car starts a chime inside that is annoying",
    "date": "2024-09-18"
   }
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "volume-knob-ignores-input-for-seconds-after-startup",
  "name": "Volume knob ignores input for seconds after startup",
  "reviewed": false,
  "people": 15,
  "complaints": 15,
  "threads": 13,
  "months": 13,
  "years": 8,
  "first": "2017",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    1
   ],
   [
    2018,
    1
   ],
   [
    2019,
    2
   ],
   [
    2020,
    1
   ],
   [
    2021,
    4
   ],
   [
    2022,
    2
   ],
   [
    2023,
    3
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    1
   ]
  ],
  "people_by_period": {
   "this-year": 1,
   "5-years": 6,
   "all-time": 15
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "warnings-must-be-dismissed-by-touching-an-ok-button-while-dr",
  "name": "Warnings must be dismissed by touching an OK button while driving",
  "reviewed": false,
  "people": 16,
  "complaints": 17,
  "threads": 13,
  "months": 13,
  "years": 7,
  "first": "2019",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
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    2016,
    0
   ],
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    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    0
   ],
   [
    2023,
    8
   ],
   [
    2024,
    1
   ],
   [
    2025,
    1
   ],
   [
    2026,
    3
   ]
  ],
  "people_by_period": {
   "this-year": 4,
   "5-years": 13,
   "all-time": 16
  },
  "ranked_in": [
   "this-year",
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "glove-box-control-buried-in-touchscreen-menus",
  "name": "Glove box control buried in touchscreen menus",
  "reviewed": false,
  "people": 12,
  "complaints": 13,
  "threads": 13,
  "months": 12,
  "years": 7,
  "first": "2017",
  "last": "2026",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
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    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    1
   ],
   [
    2018,
    0
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    0
   ],
   [
    2022,
    3
   ],
   [
    2023,
    2
   ],
   [
    2024,
    3
   ],
   [
    2025,
    0
   ],
   [
    2026,
    2
   ]
  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 9,
   "all-time": 12
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "touchscreen-is-hard-to-use-and-glows-annoyingly-at-night",
  "name": "Touchscreen is hard to use and glows annoyingly at night",
  "reviewed": false,
  "people": 19,
  "complaints": 19,
  "threads": 13,
  "months": 9,
  "years": 7,
  "first": "2019",
  "last": "2025",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    0
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    0
   ],
   [
    2019,
    2
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    8
   ],
   [
    2023,
    2
   ],
   [
    2024,
    1
   ],
   [
    2025,
    4
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 3,
   "5-years": 16,
   "all-time": 19
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "too-many-knobs-and-buttons-for-climate-control",
  "name": "Too many knobs and buttons for climate control",
  "reviewed": false,
  "people": 8,
  "complaints": 8,
  "threads": 8,
  "months": 8,
  "years": 7,
  "first": "2012",
  "last": "2023",
  "per_year": [
   [
    2009,
    0
   ],
   [
    2010,
    0
   ],
   [
    2011,
    0
   ],
   [
    2012,
    1
   ],
   [
    2013,
    0
   ],
   [
    2014,
    0
   ],
   [
    2015,
    0
   ],
   [
    2016,
    0
   ],
   [
    2017,
    0
   ],
   [
    2018,
    1
   ],
   [
    2019,
    1
   ],
   [
    2020,
    1
   ],
   [
    2021,
    1
   ],
   [
    2022,
    1
   ],
   [
    2023,
    2
   ],
   [
    2024,
    0
   ],
   [
    2025,
    0
   ],
   [
    2026,
    0
   ]
  ],
  "people_by_period": {
   "this-year": 0,
   "5-years": 4,
   "all-time": 8
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Car touchscreens",
  "product_slug": "car-touchscreens",
  "key": "wiper-settings-buried-in-touchscreen-require-looking-away-fr",
  "name": "Wiper settings buried in touchscreen require looking away from road",
  "reviewed": false,
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    "id": 29129453,
    "text": "the unholy touchscreen that felt outright dangerous to use. I don't understand how it's legal to even put essential controls behind a touchscreen",
    "date": "2021-11-06"
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   {
    "id": 36407411,
    "text": "Climate control and media control should both be physical buttons.",
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    "id": 49839790,
    "text": "I think people also underestimate how much they look even when using physical buttons",
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   {
    "id": 15601623,
    "text": "searching for exactly the app I want then having the first result be an ad for something else",
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    "id": 33310621,
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    "id": 42921305,
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    "date": "2025-02-03"
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    "id": 46681786,
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    "id": 49802053,
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    "id": 35654,
    "text": "I leave the site if I have to try more than twice.",
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    "id": 14788360,
    "text": "On one login form I may have to sit through the captcha multiple times if Im guessing a password",
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    "id": 25217471,
    "text": "The UX of hcaptcha is not good, especially in a flow where I'm already fixed on goal",
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   {
    "id": 38556133,
    "text": "the captchas themselves are broken half the time",
    "date": "2023-12-07"
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   {
    "id": 50014213,
    "text": "DC ips are the worst for web browsing. You think captcha is annoying now, just wait until you try exiting through one of those.",
    "date": "2026-10-09"
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 {
  "product": "modern software interfaces",
  "product_slug": "modern-software-interfaces",
  "key": "interfaces-need-too-much-learning-before-use",
  "name": "Interfaces need too much learning before use",
  "reviewed": false,
  "people": 3,
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 {
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 {
  "product": "modern software interfaces",
  "product_slug": "modern-software-interfaces",
  "key": "apps-save-state-inconsistently-requiring-trial-and-error",
  "name": "Apps save state inconsistently, requiring trial and error",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
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  "months": 3,
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 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "passkeys-tied-to-current-device-make-logging-in-elsewhere-co",
  "name": "Passkeys tied to current device make logging in elsewhere complex",
  "reviewed": true,
  "people": 51,
  "complaints": 57,
  "threads": 29,
  "months": 20,
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  "per_year": [
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    2018,
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    2019,
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    2020,
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   ],
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    2021,
    0
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    2022,
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  "people_by_period": {
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  "principle": "Norman's \"Conceptual model\"",
  "why": "People report they cannot tell where a passkey lives, whether it will follow them to another browser, PC or platform, or how to recover if a device is lost, so their mental model of cross-device login breaks and they stop trusting access.",
  "fix": "Show at enrolment and in account settings exactly which devices or password manager hold each passkey, and present cross-device sign-in (such as scanning a code with a phone) as a visible, named option on the login screen. Require users to confirm a working recovery path, like a second synced passkey or a recovery code, before setup counts as complete.",
  "quotes": [
   {
    "id": 31644201,
    "text": "if you register for a service with Firefox, you have to re-register with Chrome",
    "date": "2022-06-06"
   },
   {
    "id": 38521895,
    "text": "rarely I need to use a locked down device and manually and painstakingly enter 100+ character passwords and 2FA keys",
    "date": "2023-12-04"
   },
   {
    "id": 42549470,
    "text": "whenever I try to log in from a different device it doesn\u2019t work but passwords and MFA work just fine across devices",
    "date": "2024-12-30"
   },
   {
    "id": 46363032,
    "text": "But this is confusing because I cannot have an iPhone key.",
    "date": "2025-12-23"
   },
   {
    "id": 50110033,
    "text": "There's seemingly no password manager that lets me export the passkey as plaintext, at least not on a Mac.",
    "date": "2026-10-15"
   }
  ]
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 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "unwanted-passkey-prompt-keeps-interrupting-attempts-to-use-t",
  "name": "Unwanted passkey prompt keeps interrupting attempts to use the passkey",
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  "principle": "Nielsen's \"User control and freedom\"",
  "why": "People report repeated, overlapping passkey prompts with no permanent \"Never\" option, no keyboard dismissal and no choice of which app stores the passkey, so they cannot steer or escape the flow and sometimes save passkeys in the wrong place.",
  "fix": "Offer a persistent \"Never for this site\" choice, collapse stacked prompts into one dialog that Escape dismisses, use plain button labels, and let users set a default passkey provider. When no passkey is found, offer to unlock the password manager or create a passkey instead of stopping at \"no passkeys available\".",
  "quotes": [
   {
    "id": 33187874,
    "text": "Browser vendors don't even offer any way to not use their baked-in authenticator",
    "date": "2022-10-13"
   },
   {
    "id": 42609798,
    "text": "Now trying to use them with KeepassXC/Keepassium the experience is terrible.",
    "date": "2025-01-06"
   },
   {
    "id": 44830347,
    "text": "there's also no UI to remove them or reset them",
    "date": "2025-08-07"
   },
   {
    "id": 49754454,
    "text": "having to deny it multiple times per initial login",
    "date": "2026-09-18"
   },
   {
    "id": 50097238,
    "text": "they always ask right when logging in which is the absolute worst time to ask anything",
    "date": "2026-10-14"
   }
  ]
 },
 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "qr-code-passkey-login-on-pc-fails-with-no-option-to-use-phon",
  "name": "QR code passkey login on PC fails with no option to use phone passkey",
  "reviewed": false,
  "people": 11,
  "complaints": 11,
  "threads": 11,
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 {
  "product": "Passkeys",
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  "key": "setting-up-passkeys-is-much-harder-than-using-them-later",
  "name": "Setting up passkeys is much harder than using them later",
  "reviewed": false,
  "people": 4,
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 {
  "product": "Passkeys",
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  "key": "each-login-requires-typing-email-waiting-then-clicking-a-lin",
  "name": "Each login requires typing email, waiting, then clicking a link or copying code",
  "reviewed": false,
  "people": 4,
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  "first": "2014",
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    2021,
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    2022,
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    2023,
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    2024,
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  ],
  "people_by_period": {
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 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "hard-to-add-backup-passkeys-so-losing-a-device-locks-people",
  "name": "Hard to add backup passkeys, so losing a device locks people out",
  "reviewed": false,
  "people": 14,
  "complaints": 15,
  "threads": 10,
  "months": 8,
  "years": 3,
  "first": "2023",
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  "per_year": [
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    2012,
    0
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    2021,
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    2023,
    4
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  "ranked_in": [
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 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "locked-out-with-no-password-or-device-and-no-recovery",
  "name": "Locked out with no password or device and no recovery",
  "reviewed": false,
  "people": 5,
  "complaints": 5,
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  "years": 3,
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    2025,
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  "ranked_in": [
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 },
 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "can-t-use-firefox-android-passkeys-to-sign-in-to-github",
  "name": "Can't use Firefox Android passkeys to sign in to GitHub",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2024",
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   [
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    2014,
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    2015,
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    2017,
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    2018,
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   ],
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    2019,
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   ],
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    2020,
    0
   ],
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    2021,
    0
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    2022,
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    2023,
    0
   ],
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    2024,
    2
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    2025,
    1
   ],
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    2026,
    0
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  ],
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   "this-year": 0,
   "5-years": 3,
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 },
 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "passkeys-work-poorly-on-linux-and-windows-and-yubikeys-fail",
  "name": "Passkeys work poorly on Linux and Windows, and Yubikeys fail",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2024",
  "last": "2026",
  "per_year": [
   [
    2012,
    0
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    2013,
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    2014,
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   ],
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    2015,
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    2016,
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    2017,
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    2018,
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   ],
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    2019,
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   ],
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    2020,
    0
   ],
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    2021,
    0
   ],
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    2022,
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   ],
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    2023,
    0
   ],
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    2024,
    2
   ],
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    2025,
    0
   ],
   [
    2026,
    1
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  ],
  "people_by_period": {
   "this-year": 1,
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  "ranked_in": [
   "5-years",
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 },
 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "hard-to-remember-which-app-extension-or-account-holds-the-pa",
  "name": "Hard to remember which app, extension or account holds the passkey",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 2,
  "first": "2024",
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  "per_year": [
   [
    2012,
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    2013,
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   ],
   [
    2014,
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    2015,
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    2016,
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    2017,
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   ],
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    2018,
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   ],
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    2019,
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   ],
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    2020,
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   ],
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    2021,
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   ],
   [
    2022,
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    2023,
    0
   ],
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    2024,
    1
   ],
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    2025,
    0
   ],
   [
    2026,
    2
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  ],
  "people_by_period": {
   "this-year": 2,
   "5-years": 3,
   "all-time": 3
  },
  "ranked_in": [
   "5-years",
   "all-time"
  ]
 },
 {
  "product": "Passkeys",
  "product_slug": "passkeys",
  "key": "confusing-cloud-account-error-and-passkeys-can-t-be-seen-or",
  "name": "Confusing cloud account error, and passkeys can't be seen or managed",
  "reviewed": false,
  "people": 3,
  "complaints": 3,
  "threads": 3,
  "months": 3,
  "years": 1,
  "first": "2023",
  "last": "2023",
  "per_year": [
   [
    2012,
    0
   ],
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    2013,
    0
   ],
   [
    2014,
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   ],
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    2015,
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    2016,
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    2017,
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    2018,
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    2019,
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   ],
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    2020,
    0
   ],
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    2021,
    0
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    2022,
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   ],
   [
    2023,
    3
   ],
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    2024,
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   ],
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    2025,
    0
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  "fix": "Make cancellation as short as sign-up: one clearly labelled 'Cancel Prime' link in account settings, at most one optional offer screen with an equally prominent 'Continue cancelling' button, and plain-language buttons that say exactly what each choice does. End with an unmistakable confirmation page and email stating the end date and that no further charges will be made, and show the membership status (active, cancelled, trial ending) on the account page.",
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    "id": 7391430,
    "text": "The settings page to opt out of Amazon Prime is disabled.",
    "date": "2014-03-13"
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    "id": 30724191,
    "text": "had to confirm several times navigating identical non-cancel buttons, scrolling past several promotions that made it look like the process was over",
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    "id": 33019611,
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    "id": 36427434,
    "text": "requires five clicks on desktop and six on mobile for consumers to cancel from Amazon.com",
    "date": "2023-06-22"
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    "id": 48014028,
    "text": "Difficulty in cancelling a service. This is what I call the \"gym model\". Easy to sign up, hard to cancel.",
    "date": "2026-05-04"
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    "id": 4594094,
    "text": "There's a button to press to cancel, but it just takes you to a page asking you to call them.",
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    "id": 26177156,
    "text": "the founders intentionally introduced dark patterns to hide the unsubscribe functionality",
    "date": "2021-02-18"
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   {
    "id": 32172545,
    "text": "vendors can keep auto billing with dark patterns such as unnavigable automated phone lines",
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    "id": 39064271,
    "text": "it's about the process of cancelling subscriptions being convoluted, unfriendly and filled with dark patterns",
    "date": "2024-01-20"
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    "id": 50047809,
    "text": "That's 2 clicks to sign up and 5 to cancel--6 if the cancel button asks if you are sure.",
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    "id": 16100622,
    "text": "with no need to turn on a setting buried in menus (not to mention always remembering to do so)",
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  "product": "Website feedback forms",
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