Products · Product
1Password
Raised as a usability problem by 320 people on Hacker News over 18 years (2009–2026), in 169 threads.
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Every issue, all time, most people first
Autofill sometimes stops, forcing manual copy and paste of passwordsUnreviewed
20092026- Autofill fails on some sites, forcing manual field edits to get credit card forms to accept input2026-06-25
- Autofill needs about 20 taps and constant unlocking despite lock timer settings2026-06-11
- Autofill often skips saved logins for the matching website2026-04-29
Password generation and saving are hard to find and less clearUnreviewed
20092026- Can't stop save-password prompt for a specific site; it reappears repeatedly2026-04-29
- Easy to mess up password reset, stored password differs from the one set2025-03-08
- Passwords often fail to prompt to save, plus slow responses and general UX weirdness2022-11-04
Passwords generated on one device don't sync, forcing repeated resetsUnreviewed
20092026- Forces manual, multi-click sync triggering to get logins to other devices2022-03-13
- Navigating sync options to find one working across devices was impossible2021-02-16
- Syncing needs an extra app, service password, and long symbol-heavy password retyped on mobile2019-11-15
Master password no longer required after restarts, causing lockoutsUnreviewed
20092026- Windows Hello unlock stops working, so master password is needed after every restart2026-02-24
- Forced to set a password hint for the master password despite not wanting one2024-06-11
- Constantly asked for master password about 20 times daily, fingerprint rarely accepted2022-01-20
Must switch keyboards every time to enter a passwordUnreviewed
20092026- Forces master password re-entry every two weeks, which is hard to type, especially on phones2022-06-15
- Having to switch keyboards every time to enter a password is very annoying2017-03-22
- Passphrase must be retyped many times a day on a fiddly keyboard with no feedback2016-11-07
Unlocking takes about 20 seconds and sometimes failsUnreviewed
20092026- Extension window takes over 10 seconds to load in Firefox2024-06-11
- Browser extension takes 5-6 seconds to log in2024-06-11
- Extension keeps needing unlock and reload across Safari profiles, breaking until Safari is fully quit2024-06-10
Browser extensions are finicky to use and the app feels bloatedUnreviewed
20092026- Mac app became bloated and buggy over time, worse experience2024-08-14
- App has become bloated and slow, and browser extensions are finicky to use2024-06-08
- Web app is unusably slow and each release gets worse2022-02-17
Passkeys don't save or show up after adding, so login failsUnreviewed
20092026- Desktops without biometrics must retype the login password to use passkeys2026-10-11
- Passkey logins take many steps, with repeated unlock prompts and a broken hotkey2024-06-10
- Passkeys work only about 10% of the time and setup steps are hard to figure out2024-04-26
Extension errors out when saving credentials on signup pagesUnreviewed
20092026- Extension keeps erroring when saving credentials; workarounds require repeated re-syncing steps2023-04-25
- Extension errors out when saving credentials on signup pages, needs repeated workarounds2023-04-24
- Shows wrong logins, so user must open extension and copy-paste manually2018-12-21
Doesn't save usernames correctly or fill logins without manual stepsUnreviewed
20092026- Save-login and autofill interfaces feel clunky and jarring to use2024-06-12
- Creating a login item takes many steps, converting a password item and manually filling in username2021-04-14
- Doesn't save usernames correctly or fill logins without manual steps, too hard for non-technical family2018-02-23
Used a non-synced vault unknowingly and struggled to sync the right oneUnreviewed
20092026- Accidentally stored items in cloud vaults are hard to find or reconcile with separate offline vaults2022-08-25
- Subscription model makes using your own vault files very hard2021-02-16
- Used a non-synced vault unknowingly for weeks and struggled to sync the right one2015-11-03
Auto-submits login after selecting it, even on sites with one loginUnreviewed
20092026- Fails to fill the right credentials about 10% of the time when sites use different login domains2025-09-09
- Auto-submits login after selecting it, even on sites with one login2018-06-26
- Every site visit requires extra clicks instead of browser auto-filling passwords2014-01-22
Older users struggle to create logins on iOS SafariUnreviewed
20092026- Older users struggle to create logins on iOS Safari and must type URLs in the app.2019-12-17
- Without browser integration on iOS, logging in requires app switching and copy-pasting, so the user often abandons tasks2017-07-20
- Needs its own in-app browser to get simple one-tap logins to sites on iPhone2013-09-05
Loading animations make users wait while adding nothing usefulUnreviewed
20092026- Animations are slow enough that the user avoids the Spaces feature2018-08-03
- Must wait for unnecessary animations before continuing their intended action2017-02-26
- Loading animations make the user wait while seeming to add nothing useful2016-02-27
Editing a password opens a new tab requiring full re-loginUnreviewed
20092026- Editing a password opens a new tab requiring full re-login2023-01-18
- Editing a password or filling one pops up browser tabs and extra prompts, pulling focus away2022-03-18
- Editing a login opens a new browser tab; can't consistently trigger adding a login for the current site2022-01-19
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Desktops without biometrics must retype the login password to use passkeys2026-10-11
- Couldn't scan GitHub 2FA QR code and had to hunt through a hidden menu2026-09-09
- Normal users won't take the multi-step install and enable process2026-08-29
- Electron refactor made the app worse to use than before2026-08-16
- UX is a bit clunky2026-07-31
- CXP export only supports exporting all items, not a single one2026-07-22
- Autofill fails on some sites, forcing manual field edits to get credit card forms to accept input2026-06-25
- Autofill needs about 20 taps and constant unlocking despite lock timer settings2026-06-11
- Extension shows locked while desktop app is unlocked; unlock button does nothing2026-05-24
- CLI plugins are clunky, often break, and lack GCP support2026-05-12
- Can't stop save-password prompt for a specific site; it reappears repeatedly2026-04-29
- Commenter finds the app's user experience awful, without specifying what goes wrong2026-04-29
- Autofill often skips saved logins for the matching website2026-04-29
- Extension often fails to autofill passwords, forcing manual copy and paste2026-02-28
- Creating a new item from the extension redirects to web app and asks the same question again2026-02-25
- Must manually approve autofill on every site visit, despite expecting automatic domain matching2026-02-25
- No easy way to report a login page that doesn't work2026-02-25
- Keyboard shortcut works only in browsers and often needs multiple presses2026-02-25
- User preferences get wiped after each extension update, repeatedly2026-02-25
- Windows Hello unlock stops working, so master password is needed after every restart2026-02-24
- Feels clunky and clashes with Apple's keychain via overlapping dialogs2026-02-24
- App UIs have become convoluted and frustrating to use2026-02-24
- Autofill often fails on websites, forcing manual copy and paste from the app2026-02-24
- Browser extension sometimes fails to fill passwords or loses connection to the app2026-02-24
- Dropdown on mobile pops up too proactively and gets in the way2026-02-24
- Searching for an item type shows irrelevant website suggestions instead of the matching type2026-02-24
- App is overly clever, glitchy, and keeps getting in the way2026-02-10
- Autofill breaks for weeks and the extension cannot connect to the desktop app2025-10-04
- Fails to fill the right credentials about 10% of the time when sites use different login domains2025-09-09
- Autofill breaks when sites change field names or use third-party login2025-09-09
- Autofill works only about 60% of the time, so users often copy-paste instead2025-09-09
- Having to create a 1Password account just to try an app is painful2025-08-27
- Safari support with multiple profiles is frustrating to use2025-03-08
- Easy to mess up password reset, stored password differs from the one set2025-03-08
- Apps and websites don't share credentials, so user must search for the login manually2025-01-25
- UX not polished enough to roll out to less techy family members2024-12-31
- Mac app became bloated and buggy over time, worse experience2024-08-14
- App refuses to start unless installed in /Applications, and double-clicking silently never opens2024-08-01
- Save-login and autofill interfaces feel clunky and jarring to use2024-06-12
- Search does fuzzy matching instead of exact matches, returning wrong results2024-06-11
- Browser extension repeatedly fails, forcing users to open the desktop app to log in first2024-06-11
- Extension window takes over 10 seconds to load in Firefox2024-06-11
- Forced to set a password hint for the master password despite not wanting one2024-06-11
- Feels bloated and annoying to use2024-06-11
- Must re-enter master password in each app on same device, and autofill often fails to engage on forms2024-06-11
- Browser extension takes 5-6 seconds to log in2024-06-11
- Menu bar icon sometimes shows nothing, needing right-click and Open workaround2024-06-11
- Password generation now needs opening the full app instead of one click from the menubar2024-06-11
- App redesign and changed UX made it worse for the commenter2024-06-10
- Passkey logins take many steps, with repeated unlock prompts and a broken hotkey2024-06-10