Products · Pattern or everyday thing
AI customer service
Raised as a usability problem by 7 people on Hacker News over 4 years (2023–2026), in 7 threads.
People raised many different problems with AI customer service, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Users cannot escape the AI chatbot loop and must keep playing along until it gives up2026-06-17
- Chatbot misreads requests and forces loops, so users can't reach a solution by tapping through menus2026-05-05
- Users must ask repeatedly to reach a human agent2025-09-04
- Frustrating to deal with as an end user2025-08-21
- AI support bots are worse than old menu-based phone trees2025-08-18
- AI agents block access to a human and make people spend hours getting help2024-07-30
- AI front-ends in call centres waste your time so you give up2023-07-03