Products · Broad category
AI phone systems
Raised as a usability problem by 10 people on Hacker News over 4 years (2023–2026), in 10 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with AI phone systems, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 10 complaints
- Customer service bots waste time and are condescending, making it hard to get help2026-11-03
- Phone agent asks irrelevant questions, then demands personal information, frustrating the caller2026-08-22
- Bot sounds human but can't actually help, making booking frustrating and creepy2026-06-17
- Phone assistant is slow to navigate bloated websites despite strong specs2025-12-09
- Customers waste time on AI systems that lack current understanding of the service and issues2025-09-04
- Hard to reach a real person; AI hangs up after not understanding2025-08-29
- Users must jump through many layers of prompts before reaching a human agent2025-07-29
- Transcription is slow with long pauses, making turn-taking and clarification awkward for both parties2024-08-25
- Slow AI voice agent forces repeat navigation before reaching a human2024-08-21
- Phone bot must be tricked into doing a simple task like cancelling an account2023-07-23