Air Canada

Raised as a usability problem by 5 people on Hacker News over 8 years (2019–2026), in 5 threads.

People raised many different problems with Air Canada, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 5 complaints

Simple booking workflow is interrupted multiple times by extra steps2026-03-15
Paid in-flight Wi-Fi is so slow it is mostly unusable2025-10-10
Vouchers can only be used by calling, taking an hour or more2025-09-24
Unsubscribing requires toggling options to on, so untoggled items stay subscribed2024-02-16
Seat selection forces a fee, or waiting 24 hours to pick a free seat2019-02-12