Products · Pattern or everyday thing
Airline check-in
Raised as a usability problem by 14 people on Hacker News over 17 years (2010–2026), in 13 threads.
People raised many different problems with Airline check-in, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 14 complaints
- Greyed-out button blocks check-in without explaining what is wrong2026-07-24
- Gate tablet fails to read a valid QR boarding pass, forcing manual name and seat check2024-12-28
- Gate monitors and agents gave contradictory, missing info, so passenger couldn't find the flight's gate2023-10-06
- Digital check-in pushes all the data entry onto users, with no standard across airlines2023-08-24
- App rejected the new passport scan, blocking online check-in and forcing an airport trip2023-07-27
- Long, cumbersome multi-step kiosk bag check-in with slow waits and confusing steps2022-07-21
- Accidentally selected an extra paid upgrade with no clear way to undo it2019-02-03
- Adds middle name and shortens names, so the traveller gets stopped at check-in2018-01-02
- Passengers can't quickly find specific information on the boarding pass2017-08-05
- Gate and seat numbers look identical, so tired travelers nearly mix them up2017-08-05
- Boarding passes are big, ugly and unclear at a glance2014-02-14
- Barcode is too small, likely harder for gate scanners to read2014-01-17
- Being flagged forces counter check-in, ID and birthdate checks, and a 15-minute wait for a phone call2014-01-15
- Attendant operating the kiosk prevents the person from browsing seats at their own pace2010-07-28