Products · Broad category
Airline customer service
Raised as a usability problem by 12 people on Hacker News over 10 years (2017–2026), in 12 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Airline customer service, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 12 complaints
- Complaint flows are so impossible to understand that the commenter couldn't lodge a complaint2026-07-06
- Calls are auto-disconnected after 30 minutes, often before reaching a representative2025-02-20
- Airline staff give the runaround when people try to locate lost bags2024-01-29
- Maze-like rebooking requires learning policies, getting transferred repeatedly, and wrong options2023-12-18
- Support chat felt like a bot, forcing a month of trial and error to fix a refund mixup2023-07-23
- Claims are made so tedious, with repeated escalations and ignored attempts, that people give up2023-07-07
- Phone support is so hard to reach that customers give up2022-12-31
- Hard to find contact numbers, emails unanswered, and phone-only resolution after automated menus2022-05-16
- Must call a phone number or wait in line to rebook a missed connection2021-01-21
- Must wait at belt and queue at lost+found counter to file claim2019-06-05
- Callers wait on hold for very long periods to reach an agent2018-11-01
- Customer support process is so poor that only public tweeting gets a response2017-08-10