Products · Broad category
Airline websites
Raised as a usability problem by 21 people on Hacker News over 13 years (2013–2025), in 15 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Airline websites, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 21 complaints
- Departure airport field gets disabled, so user cannot make an open jaw change2025-10-23
- Upsell nudges push travellers into buying premium tickets when adding baggage2025-06-29
- Logged-in users must hunt for emailed record locator to view itinerary2024-08-13
- Mandatory 2FA makes retrieving reservations from other computers or travel agencies painful and time-consuming2024-08-13
- Father can't book plane tickets without switching browsers and inspecting markup2024-03-14
- Booking pages often break partway, wasting time without completing a ticket purchase2023-11-29
- Login box shows a Loading spinner for about two seconds before fields appear2023-08-29
- Editing an earlier booking page silently resets the state of all later pages2023-05-24
- Tabbing out of an airport dropdown after typing discards the typed text and selects something else2023-05-05
- Hidden up-charges force users to open dozens of tabs to compare flights2023-05-04
- Hard to delete accounts; must dig through privacy policies to find a contact email2023-01-12
- Wrong gender on ticket forced a return to counter to get it fixed by hand2021-07-07
- Kiosks can't find reservation by card or passport when name has an apostrophe, forcing manual lookup2019-11-09
- Card charge fails three of four times, forcing the whole checkout to restart2015-06-29
- Pre-ticked insurance added to bookings without user noticing or choosing it2014-06-03
- Pretty airline site has usability flaws making flight search useless2013-07-23
- UI shown would be frustrating to use functionally2013-07-23
- Airline website is completely broken on mobile, forcing users to use the app2013-07-23
- Palm tree icons replace prices and icons force users to decipher pictures2013-07-23
- Site is about 15 pages long, so the user gives up scrolling2013-07-23
- The proposed booking interface is infuriating to use compared with type-ahead dropdowns2013-07-23