Products · Pattern or everyday thing
Airport self-service kiosks
Raised as a usability problem by 4 people on Hacker News over 13 years (2011–2023), in 4 threads.
People raised many different problems with Airport self-service kiosks, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Bag drop and tag printing take many minutes even with priority access2023-08-01
- Re-scanning a boarding pass at the gate silently showed no flight info, letting a passenger board the wrong plane2021-05-25
- Check-in repeats steps, machine errors during baggage fee payment, and bag tags end up inactive2019-05-02
- Kiosks fail and leave people stuck until staff intervene2011-01-21