Products · Product
Amazon Music
Raised as a usability problem by 58 people on Hacker News over 20 years (2007–2026), in 50 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Search fails to find songs unless the exact name is typedUnreviewed
20072026- Search misses an artist's song and plays duplicate results of the same track2023-01-09
- Search fails to find songs unless the exact name is typed2019-01-07
- Search doesn't understand composer vs performer, so content is hard to find2014-06-12
Playlists removed and skips capped, so users cannot control playbackUnreviewed
20072026- Scrolling stops or halts when viewing long song lists because of a scrollbar conflict2024-12-28
- Playlists removed and skips capped, so users can't control what they hear2022-11-13
- Interface is atrocious, and playlists have weird limits2022-06-04
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Takes too long to find purchased downloads because the interface pushes streaming subscriptions2026-09-08
- Amazon Music interface is worse than Spotify in every way2026-09-01
- App gets stuck on offline spinner and loops re-downloading podcasts, so playback never starts2026-09-01
- Music product became impossible to use after being degraded2025-10-05
- Cancelling the subscription is a maze of dark-pattern steps that frustrates users2025-01-24
- Reordering queue or playlists is frustrating and feels almost but not quite broken2024-12-28
- Scrolling stops or halts when viewing long song lists because of a scrollbar conflict2024-12-28
- Albums play shuffled by listening habits, and the user can't find how to play in album order2023-12-04
- Web app is very laggy in Linux with Firefox2023-11-18
- Must dismiss an upgrade ad before starting a playlist2023-10-01
- Had to confirm three times and find cancel links through search2023-06-22
- Clicking a song starts a radio station instead, and buying requires hunting for a hidden button2023-06-18
- Can't turn off occasional upgrade ad popups in the app2023-05-17
- Podcast features in the Amazon Music app are so poor the commenter found it awful2023-03-21
- Gets a promotional pitch every time, and it may not play what the user wants2023-03-06
- Podcasts keep being pushed in front of the user, blocking music search and discovery2023-02-14
- Search misses an artist's song and plays duplicate results of the same track2023-01-09
- Amazon Music clients are so buggy they hinder using the service2023-01-05
- Songs mixed into physical-item results; sample requires opening each page; modal reappears on every click2022-12-29
- Owned tracks can't be downloaded on mobile; desktop download is painfully slow and one at a time2022-12-19
- Playlists removed and skips capped, so users can't control what they hear2022-11-13
- Clicking a song starts a different song, so users must keep clicking to correct it2022-11-11
- Listen button plays a random unrelated song instead of the selected track2022-11-09
- Can't rewind tracks and the app repeatedly nags for Bluetooth permission after being refused2022-11-08
- Buying an MP3 now requires hunting through a Purchase options menu2022-06-04
- Interface is atrocious, and playlists have weird limits2022-06-04
- Suggestions append unrelated retail words; exact matches buried under partial popular-artist results2022-04-15
- Repeated full-page and popup upgrade prompts interrupt listening, even mid-track2021-12-03
- Many small bugs make the app frustrating to use2021-10-17
- A single accidental tap on sign-up button starts a subscription2021-05-02
- Hard to start streams on Alexa devices, figure out what's playing, and move playback between speakers2021-04-07
- The commenter finds the Amazon Music interface worse than Google Play Music's2020-12-02
- Opening the app always shows a full-screen subscription ad2020-07-11
- Music app randomly switches over Spotify in the car, unprompted2019-09-06
- Amazon's music browsing UI is horrendous and hard to use2019-05-23
- Takes over audio input in CarPlay, requiring the phone to be unlocked to regain control2019-01-09
- Search fails to find songs unless the exact name is typed2019-01-07
- No Quit option, so user must force-stop it via system settings2018-11-06
- Error message for purchase fails; clicking Continue just returns to the item page2018-10-10
- Alexa can't find playlists that play fine on the phone, forcing a manual workaround2018-04-04
- Player UI is poor and recommendations never suggest anything new, making new music hard to find2018-03-06
- Desktop client is so hard to use the commenter cannot describe it2018-02-28
- UI/UX is so broken that the service is often unusable when trying to access it2017-01-13
- Can't figure out where downloaded music files are stored on Android2016-11-30
- No select-all, so each track must be downloaded one at a time, and downloaded albums need an unavailable downloader2016-08-20
- Apps and web interface are bad to use, per the commenter2016-02-24
- Screens are disorganised, so users can't tell where they are or how to go back2016-01-10
- Repeatedly nags with Prime Music sign-up prompts, even after declining, blocking access to music2015-12-29
- Moves between screens with no apparent logic, and hidden tabs have no obvious way back2015-08-04
- Playing an album requires adding to library, navigating to cloud player, searching, then clicking play2014-06-13