Products · Product
Amazon Prime Video
Raised as a usability problem by 275 people on Hacker News over 16 years (2011–2026), in 204 threads.
No issue was raised by at least 3 people in 3 threads this year.
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- 3Hard to navigate the interfaceUnreviewed
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- 2Hard to navigate the interfaceUnreviewed
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- 7Can't cast Prime Video to ChromecastUnreviewed
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Every issue, all time, most people first
Paid and free titles mixed together, making browsing hardUnreviewed
20112026- Subscription content lists are half paid extras, mixed in with included titles2025-11-30
- Browsing included titles is swamped by paid videos they must pay extra for2025-11-08
- Can't tell at a glance which titles are included versus paid extra2023-12-07
Ads play repeatedly, sometimes back to back, breaking show viewingUnreviewed
20112026- Continue Watching starts the wrong episode, forcing extra ad views to correct it2025-08-15
- Three unskippable ads play for one 45-minute episode2024-11-16
- Ads play repeatedly, sometimes right after one another, breaking show viewing2024-01-29
Search shows titles needing another subscription to watchUnreviewed
20112026- Search shows titles that can't be watched without buying another subscription2024-02-05
- No way to filter out titles the viewer can't access2024-01-29
- Channels feel clunky, and many separate subscriptions are needed to watch content2023-01-23
Seasons of a series aren't grouped togetherUnreviewed
20112026- Seasons of a series aren't grouped together, so episodes are hard to navigate2022-04-22
- Seasons are lumped together, making episodes hard to navigate and the UI confusing2022-01-28
- Seasons of a series appear as separate items and in no sensible order2021-08-25
Audio and subtitles drift out of sync, with no timing adjustmentUnreviewed
20112026- Subtitles drift about 10 seconds out of sync after each ad break cut2025-06-17
- Audio and video drift out of sync during playback2023-05-04
- Audio and subtitles drift out of sync, with no way to adjust timing2023-01-05
Can't cast Prime Video to ChromecastUnreviewed
20112026- Chromecast app is buggy and streaming is limited to 480p on the computer2023-05-31
- Can't cast Prime to Chromecast except by casting browser tab, hurting quality2019-03-25
- Can't cast from phone to the Prime app on a DVD player, unlike YouTube2017-06-05
Hard to search, and keep watched and watchlistsUnreviewed
20112026- Watchlist is hard to find, pushing viewers toward other content2023-12-27
- Hard to search easily and keep watched and watchlists2020-08-24
- Searching for content is hard; too much noise to find shows2017-09-17
No way to find recently watched or unfinished showsUnreviewed
20112026- Hard to find the way back to a previously watched series2021-05-26
- Hard to find where to resume a show I'm watching2020-02-06
- No way to find recently watched or unfinished shows without searching2018-11-23
Subtitles treated as closed captions, with a harder-to-read fontUnreviewed
20112026- Early-series subtitles are poor quality, apparently AI-generated or badly made, hurting viewing2025-06-02
- Screen gets noticeably brighter whenever English subtitles are turned on for The Expanse2021-02-03
- Subtitles can only be configured on the website, which few people know about2020-08-24
Most movies have only dubbed audio, no original or English subtitlesUnreviewed
20112026- Rented older movie had poor quality and only one language with no subtitles2023-01-05
- Most movies only have dubbed audio and no original audio or English subtitles2021-11-26
- Cannot rent movies on Amazon in their region; YouTube offers only dubbed or subtitled versions2020-03-17
Search results mix in paid rentals that must be filtered outUnreviewed
20112026- Can't filter out paid-extra shows; search results still full of paid titles2024-01-03
- Can't permanently hide paid rental items; they clutter browsing results alongside included content2017-09-27
- Search returns many rentals and paid titles when user wants free content2017-09-17
Login jumps to the wrong episode instead of resumingUnreviewed
20112026- Closing an auto-started episode restarts it, leaving no way to reach other episodes2022-01-17
- Next-episode prompt covers the end credits and keeps reappearing, hard to ignore2021-07-08
- Forgets the series on login and jumps to the wrong episode instead of resuming where they stopped2017-04-03
App loads slowly and reloads constantly on every deviceUnreviewed
20112026- Everything is slower and takes more clicks and digging than similar apps2026-09-10
- App is very slow with lots of loading and reloading on every device2022-01-28
- App is slow to load and slow to respond to any action2014-10-27
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Can't disable the automatic next-episode preview; must click out of it2026-10-08
- Everything is slower and takes more clicks and digging than similar apps2026-09-10
- Streaming apps have cluttered branding and a worse viewing experience than alternatives2026-08-01
- Ad-free and ad-supported titles are mixed, making ad-free picks hard to find2026-04-09
- Interface cluttered with other channels and rental content in search and lists2026-03-01
- Focus sometimes takes almost a second to move between items2026-02-23
- Moving focus between items takes about half a second, feels laggy2026-02-23
- Hard to navigate; TV show seasons structured awkwardly and search pushes paid results first2026-01-24
- Subscription content lists are half paid extras, mixed in with included titles2025-11-30
- Browsing included titles is swamped by paid videos they must pay extra for2025-11-08
- The free-with-Prime option is nearly impossible to find2025-11-08
- Commenter finds the Prime Video library interface pretty rubbish for browsing content2025-11-07
- No search within owned library; must page through it, library icon is tiny and unlabeled2025-11-07
- Prime Video app is appallingly slow on the Firestick2025-10-03
- Subscription management is buried, so the user only discovered the charge by accident2025-09-25
- Continue Watching starts the wrong episode, forcing extra ad views to correct it2025-08-15
- Subtitles drift about 10 seconds out of sync after each ad break cut2025-06-17
- Early-series subtitles are poor quality, apparently AI-generated or badly made, hurting viewing2025-06-02
- Player controls overlay the video and never hide after pausing in full screen2025-04-13
- Account switch prompt interrupts playback and blocks TV's currently watched feature2025-04-13
- Scrolling through the same content for 15 minutes each time without finding anything2025-04-11
- Poor search and UI make it hard to discover content available2025-03-07
- Prime Video feels increasingly customer-hostile to the commenter, pushing them away from the service2025-03-07
- Unsubscribing got stuck in a loop; a single click on TV re-subscribes users2025-03-07
- Searching for something to watch is frustrating and leads to surprise paid rentals2025-01-09
- Button presses take about three seconds to register, so the user gives up2024-12-17
- Three unskippable ads play for one 45-minute episode2024-11-16
- Same suggestions repeat across every row, hiding new content2024-11-16
- Previews auto-play after a few seconds on a selected title, with no setting to turn it off2024-09-10
- Browsing for shows and movies feels like a separate setup chore, not a pleasant experience2024-04-08
- Every movie click pushes buy or rent, with no way to filter those out2024-03-16
- Audio lags about one second behind video on Fire TV Sticks2024-02-25
- Muting during ads gets undone as the app turns the volume back up2024-02-25
- Streaming apps are atrocious and the CBS/Paramount app breaks when ad-tracking is blocked2024-02-22
- Interface is judged worse than other streaming services, with no specific problem named2024-02-12
- AirPlay to TV shows a black screen due to copy protection2024-02-05
- Search shows titles that can't be watched without buying another subscription2024-02-05
- Ads play repeatedly, sometimes right after one another, breaking show viewing2024-01-29
- Interface pushes rent or buy and subscription options over content already paid for2024-01-29
- No way to filter out titles the viewer can't access2024-01-29
- Fast forward and rewind are janky and frustrating, making it hard to reach a precise spot2024-01-24
- Horribly bad UI for browsing and watching content2024-01-24
- Ads cannot be skipped and must be watched through entirely2024-01-11
- Can't filter out paid-extra shows; search results still full of paid titles2024-01-03
- Watchlist is hard to find, pushing viewers toward other content2023-12-27
- The app is so bad the commenter pirates shows instead of watching them2023-12-27
- Useful features removed and buy/rent options pushed in the interface2023-12-27
- Interface is bad and constant pushes to buy more content get in the way2023-12-27
- Paid rows crowd out free titles and the free-to-me filter was removed2023-12-27
- Ads are clunky when pausing, going back, or fast-forwarding2023-12-26