Amazon seller tools

Raised as a usability problem by 14 people on Hacker News over 13 years (2012–2024), in 15 threads.

People raised many different problems with Amazon seller tools, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 17 complaints

Automated lockouts and support runarounds leave sellers unable to get explanations or fixes2024-01-20
Selling on Amazon was a horrible experience, hard to create listings2022-01-25
No way to reach the team handling a banned account; form gets no response, emails stop getting replies2021-07-20
No email address listed, so the brand owner has no easy way to contact sellers2021-06-30
Support ignores emails and never finishes unblocking account after VAT registration2021-02-10
New paying user confused by the UI and missing documentation2020-12-15
Software is buggy and user hostile for merchants2020-12-14
Amazon's seller interface is user-hostile and hard to work with2019-08-16
Impossible to navigate the storefront to find legitimate items2019-07-22
Broken ticket system with canned replies; no supervisor to escalate to, so a refund took three months2018-10-22
Sellers get flagged by automated rules and face weeks of red tape to sell again2018-10-21
Many listing features lack a UI, requiring a bloated Excel file upload2018-06-17
Seller can't tell how to respond to warnings, forcing paid consultants2018-05-08
Amazon seller tools are broken, overly complex, and inconsistent to use2017-04-28
Seller control panel feels outdated and the user experience is terrible2013-11-09
Accounts auto-banned by bots with no recourse or real human support2012-08-09
No phone support for sellers; email gets only automated responses, can't reach a person2012-02-28