Products · Product

Amazon

Raised as a usability problem by 1,428 people on Hacker News over 20 years (2007–2026), in 1,048 threads.

Ranked by people · period

This year (last 12 months)Last 5 yearsSince the beginning (2007)

1
Most search results are sponsored ads, hiding productsUnreviewed
13 people this year · 9 threads
2
AI chatbot blocks access to a human agentUnreviewed
3 people this year · 3 threads
3
Partial matches ignore key search terms, forcing scrolling through junkUnreviewed
3 people this year · 3 threads
4
Searching past orders is slow, and reordering means wading through unrelated productsUnreviewed
3 people this year · 3 threads

1
Most search results are sponsored ads, hiding productsUnreviewed
38 people in the last 5 years · 26 threads
2
Checkout keeps changing and tricks users into buying PrimeUnreviewed
28 people in the last 5 years · 23 threads
3
AI chatbot blocks access to a human agentUnreviewed
24 people in the last 5 years · 19 threads
4
Search results are full of misleading, low-quality listingsUnreviewed
19 people in the last 5 years · 19 threads
5
Fake reviews and counterfeits must be sifted through to find decent productsUnreviewed
15 people in the last 5 years · 14 threads
6
Duplicate listings make the right size, color and price hard to findUnreviewed
10 people in the last 5 years · 9 threads
7
Hard to tell whether Amazon or a third party sells an itemUnreviewed
10 people in the last 5 years · 9 threads
8
Dark patterns make buying things harder to navigateUnreviewed
8 people in the last 5 years · 8 threads
9
Cannot filter results to items sold and shipped by AmazonUnreviewed
7 people in the last 5 years · 7 threads
10
Hidden non-Prime option and big Prime button cause accidental signupsUnreviewed
7 people in the last 5 years · 6 threads
11
Checkout defaults to paid shipping, so free shipping must be hunted downUnreviewed
7 people in the last 5 years · 5 threads
12
Usable item is hard to find among identical unknown brandsUnreviewed
6 people in the last 5 years · 6 threads
13
Reporting fraudulent listings and sellers is nearly impossibleUnreviewed
6 people in the last 5 years · 6 threads
14
Cannot filter by size or weight; results show mismatched sizesUnreviewed
6 people in the last 5 years · 6 threads
15
Results repeat the same item and mix in unrelated productsUnreviewed
6 people in the last 5 years · 6 threads
16
Refund required a phone call, and the rep resisted accepting the returnUnreviewed
6 people in the last 5 years · 5 threads
17
Scan-as-you-shop brings back clunky self-checkout hassleUnreviewed
6 people in the last 5 years · 4 threads
18
Reviews often belong to a different product than shownUnreviewed
5 people in the last 5 years · 5 threads
19
Sorting by price fills the top with irrelevant cheap itemsUnreviewed
4 people in the last 5 years · 4 threads
20
Partial matches ignore key search terms, forcing scrolling through junkUnreviewed
4 people in the last 5 years · 4 threads
21
Reviews are hidden behind several clicksUnreviewed
4 people in the last 5 years · 4 threads
22
Exact-match search is hidden, so author searches return unrelated booksUnreviewed
4 people in the last 5 years · 4 threads
23
Searching past orders is slow, and reordering means wading through unrelated productsUnreviewed
4 people in the last 5 years · 4 threads
24
Locked out and support requires login, so reopening is deniedUnreviewed
3 people in the last 5 years · 3 threads
25
Total price is hidden, so each order must be clicked intoUnreviewed
3 people in the last 5 years · 3 threads
26
Automated system blocks appeals and hides why accounts were suspendedUnreviewed
3 people in the last 5 years · 3 threads
27
Prime-labeled items often take days or weeks to arriveUnreviewed
3 people in the last 5 years · 3 threads
28
Filtering reviews by product variation is hiddenUnreviewed
3 people in the last 5 years · 3 threads
29
Hard to tell genuine deals from paid placement in resultsUnreviewed
3 people in the last 5 years · 3 threads
30
Order emails omit item details, so each order must be openedUnreviewed
3 people in the last 5 years · 3 threads
31
Junk listings flood the book catalog, hiding good booksUnreviewed
3 people in the last 5 years · 3 threads
32
Subscriptions default on, so people are charged unnoticedUnreviewed
3 people in the last 5 years · 3 threads
33
Ads are very hard to blockUnreviewed
3 people in the last 5 years · 3 threads
34
Ads appear inside the Android text selection menuUnreviewed
3 people in the last 5 years · 3 threads
35
Disorganized product specs make judging quality and fit hardUnreviewed
3 people in the last 5 years · 3 threads

1
Most search results are sponsored ads, hiding productsUnreviewed
62 people since the beginning · 48 threads
2
Checkout keeps changing and tricks users into buying PrimeUnreviewed
56 people since the beginning · 47 threads
3
Fake reviews and counterfeits must be sifted through to find decent productsUnreviewed
47 people since the beginning · 44 threads
4
Search results are full of misleading, low-quality listingsUnreviewed
42 people since the beginning · 39 threads
5
Hard to tell whether Amazon or a third party sells an itemUnreviewed
33 people since the beginning · 29 threads
6
AI chatbot blocks access to a human agentUnreviewed
31 people since the beginning · 26 threads
7
Duplicate listings make the right size, color and price hard to findUnreviewed
27 people since the beginning · 24 threads
8
Sorting by price fills the top with irrelevant cheap itemsUnreviewed
25 people since the beginning · 24 threads
9
Cannot filter results to items sold and shipped by AmazonUnreviewed
18 people since the beginning · 18 threads
10
Reviews often belong to a different product than shownUnreviewed
16 people since the beginning · 16 threads
11
Usable item is hard to find among identical unknown brandsUnreviewed
16 people since the beginning · 16 threads
12
Unfiltered results cluttered with third-party sellersUnreviewed
15 people since the beginning · 14 threads
13
Hidden non-Prime option and big Prime button cause accidental signupsUnreviewed
13 people since the beginning · 12 threads
14
Recommendations repeat items already bought or just viewedUnreviewed
13 people since the beginning · 12 threads
15
Locked out and support requires login, so reopening is deniedUnreviewed
12 people since the beginning · 12 threads
16
Dark patterns make buying things harder to navigateUnreviewed
12 people since the beginning · 12 threads
17
Reporting fraudulent listings and sellers is nearly impossibleUnreviewed
11 people since the beginning · 11 threads
18
Checkout defaults to paid shipping, so free shipping must be hunted downUnreviewed
11 people since the beginning · 9 threads
19
Total price is hidden, so each order must be clicked intoUnreviewed
10 people since the beginning · 10 threads
20
Partial matches ignore key search terms, forcing scrolling through junkUnreviewed
10 people since the beginning · 9 threads
21
Cannot filter by size or weight; results show mismatched sizesUnreviewed
9 people since the beginning · 9 threads
22
Cannot contact the delivery service when problems happenUnreviewed
9 people since the beginning · 9 threads
23
Displayed delivery date is wrong, so arrival cannot be relied onUnreviewed
9 people since the beginning · 8 threads
24
Results repeat the same item and mix in unrelated productsUnreviewed
8 people since the beginning · 8 threads
25
Cluttered, slow product pages make specific items hard to findUnreviewed
8 people since the beginning · 8 threads
26
Refund required a phone call, and the rep resisted accepting the returnUnreviewed
8 people since the beginning · 7 threads
27
Filtering reviews by product variation is hiddenUnreviewed
8 people since the beginning · 8 threads
28
Scan-as-you-shop brings back clunky self-checkout hassleUnreviewed
8 people since the beginning · 6 threads
29
Product quality cannot be judged before buying; ratings unreliableUnreviewed
8 people since the beginning · 7 threads
30
Automated system blocks appeals and hides why accounts were suspendedUnreviewed
7 people since the beginning · 7 threads
31
Order emails omit item details, so each order must be openedUnreviewed
7 people since the beginning · 6 threads
32
Reviews are hidden behind several clicksUnreviewed
6 people since the beginning · 6 threads
33
Prime-labeled items often take days or weeks to arriveUnreviewed
6 people since the beginning · 6 threads
34
Closing an account is nearly impossibleUnreviewed
6 people since the beginning · 6 threads
35
Browsing categories takes many clicks and mixes categories with productsUnreviewed
6 people since the beginning · 6 threads
36
Sort-by-ratings ranks one 5-star review above well-reviewed productsUnreviewed
6 people since the beginning · 6 threads
37
Hard to tell genuine deals from paid placement in resultsUnreviewed
6 people since the beginning · 6 threads
38
Junk listings flood the book catalog, hiding good booksUnreviewed
6 people since the beginning · 6 threads
39
Subscriptions default on, so people are charged unnoticedUnreviewed
6 people since the beginning · 6 threads
40
Basic pages take a second or more to appearUnreviewed
5 people since the beginning · 5 threads
41
Brand filter omits brands shown in search resultsUnreviewed
5 people since the beginning · 5 threads
42
Exact-match search is hidden, so author searches return unrelated booksUnreviewed
5 people since the beginning · 5 threads
43
Dropdown menus take over the screen when clickedUnreviewed
5 people since the beginning · 4 threads
44
Searching past orders is slow, and reordering means wading through unrelated productsUnreviewed
5 people since the beginning · 5 threads
45
Many hoops lead to a store page instead of the actual appsUnreviewed
4 people since the beginning · 4 threads
46
Ads are very hard to blockUnreviewed
4 people since the beginning · 4 threads
47
Cannot buy small add-on items even when paying shippingUnreviewed
4 people since the beginning · 4 threads
48
Cheaper alternate sellers are hidden on the results pageUnreviewed
4 people since the beginning · 4 threads
49
Listings show products that differ from photos, requiring review diggingUnreviewed
4 people since the beginning · 4 threads
50
Ads appear inside the Android text selection menuUnreviewed
4 people since the beginning · 4 threads
51
Shipping origin is hard to tell before checkoutUnreviewed
4 people since the beginning · 4 threads
52
Third-party items are hard to verify and warranty returns are complicatedUnreviewed
4 people since the beginning · 4 threads
53
One-click buying makes unintentional purchases too easyUnreviewed
4 people since the beginning · 4 threads
54
Same email creates Prime and non-Prime accounts, confusing sign-inUnreviewed
4 people since the beginning · 3 threads
55
Feature filters are missing or fail on product rangesUnreviewed
3 people since the beginning · 3 threads
56
Mobile page text is unreadableUnreviewed
3 people since the beginning · 3 threads
57
Searches land in obscure categories and ignore price filtersUnreviewed
3 people since the beginning · 3 threads
58
Phone support told customer to dispute the charge with their bankUnreviewed
3 people since the beginning · 3 threads
59
Same interface for books, movies, and groceries makes browsing poorUnreviewed
3 people since the beginning · 3 threads
60
Order pages are so awkward that users buy elsewhereUnreviewed
3 people since the beginning · 3 threads
61
Amazon's own products are buried among marketplace listingsUnreviewed
3 people since the beginning · 3 threads
62
Cart items ship separately, splitting orders across warehouses unexpectedlyUnreviewed
3 people since the beginning · 3 threads
63
Model number searches bury the wanted product under unrelated itemsUnreviewed
3 people since the beginning · 3 threads
64
Buttons lead to useless pages instead of the cartUnreviewed
3 people since the beginning · 3 threads
65
Checkout is slow, and forgotten items feel like theftUnreviewed
3 people since the beginning · 3 threads
66
Wanted results buried on page two or missing behind lookalikesUnreviewed
3 people since the beginning · 3 threads
67
Disorganized product specs make judging quality and fit hardUnreviewed
3 people since the beginning · 3 threads
68
Online returns take 5-10 minutes and require printing and packagingUnreviewed
3 people since the beginning · 3 threads
69
Unclear sellers and inconsistent prices and product detailsUnreviewed
3 people since the beginning · 3 threads
70
Ebook under paperback listing is a different translation, unreachableUnreviewed
3 people since the beginning · 3 threads
71
Cost-competitive USB cable offers are hard to find in searchUnreviewed
3 people since the beginning · 3 threads
72
Links open the app and keep asking to switch to local storeUnreviewed
3 people since the beginning · 3 threads
73
Mobile site nearly unusable on phones over about four years oldUnreviewed
3 people since the beginning · 3 threads
74
Chatbot loops, ignoring that the refund date has passedUnreviewed
3 people since the beginning · 3 threads
75
Cannot filter products by country of originUnreviewed
3 people since the beginning · 3 threads
76
Phone support calls repeat for 40 minutes each with no fixUnreviewed
3 people since the beginning · 3 threads
77
Cannot delete an old, expired credit cardUnreviewed
3 people since the beginning · 3 threads
78
Back button leaves screenshot open until user closes itUnreviewed
3 people since the beginning · 3 threads
79
Cannot unsubscribe from all marketplace seller emailsUnreviewed
3 people since the beginning · 3 threads
80
Pages are inconsistent in format and content, hard to navigateUnreviewed
3 people since the beginning · 3 threads
81
Only a tiny number of products shown, hindering discoveryUnreviewed
3 people since the beginning · 3 threads

Every issue, all time, most people first

Most search results are sponsored ads, hiding productsUnreviewed
62 people since 2014, in 11 different years · 13 this year
20072026
- Search shows advertisements instead of results, so purchasers buy the wrong item2026-10-15
- Sponsored listings push the first organic result almost off screen2026-09-26
- Ranking puts sponsored and profitable items above exact matches when user wants something specific2026-09-21
Something wrong here?
Checkout keeps changing and tricks users into buying PrimeUnreviewed
56 people since 2014, in 13 different years · 2 this year
20072026
- Checkout buttons quietly reactivate Prime membership with one click2026-08-18
- Checkout is full of tricks pushing people to sign up for Prime2026-02-18
- Checkout flow makes it easy to accidentally sign up for Prime2025-10-05
Something wrong here?
Fake reviews and counterfeits must be sifted through to find decent productsUnreviewed
47 people since 2015, in 11 different years · none this year
20072026
- Site is full of counterfeit or low quality junk that users must navigate2025-09-25
- Hard to find real brands among knock-off products in search2024-07-31
- Hard to find a place to report counterfeit items; reviews aren't the place for it2024-07-17
Something wrong here?
Search results are full of misleading, low-quality listingsUnreviewed
42 people since 2016, in 11 different years · 2 this year
20072026
- Drop-shipped low-quality listings make the site useless for finding good products2026-10-14
- Searches return huge cluttered lists of mostly junk or counterfeit variants2026-06-30
- Shopping requires wading through many low quality knockoffs and duplicate listings2026-03-15
Something wrong here?
Hard to tell whether Amazon or a third party sells an itemUnreviewed
33 people since 2012, in 10 different years · none this year
20072026
- Legitimate product page shows many confusing third-party options, tricking unaware shoppers2025-07-20
- Third-party items appear under the manufacturer's brand, so buyers can't tell what they're getting2024-07-24
- Third-party and first-party sellers look identical, so buyers can't tell who they're buying from2024-02-29
Something wrong here?
AI chatbot blocks access to a human agentUnreviewed
31 people since 2015, in 9 different years · 3 this year
20072026
- Help options loop back to returns page; chat is unreachable, phone number hard to find2025-12-25
- Chat support option is no longer findable, so user must call instead2025-12-07
- Chat support now requires navigating multiple forms and dropdowns before reaching a representative2025-11-17
Something wrong here?
Duplicate listings make the right size, color and price hard to findUnreviewed
27 people since 2012, in 14 different years · 1 this year
20072026
- Same items repeated dozens of times, making it hard to find anything2026-08-18
- Separated listings would make it hard for buyers to find and compare similar products2025-09-21
- Search results flooded with duplicate and confusing quantity listings, hard to pick one2024-07-25
Something wrong here?
Sorting by price fills the top with irrelevant cheap itemsUnreviewed
25 people since 2012, in 11 different years · 2 this year
20072026
- Sorting by price low to high hides the cheap products the user wants2026-08-18
- Hard to tell the final price of items when sorting lowest-to-highest2026-02-25
- Sorting by price and filters don't work; Prime filter still shows third-party sellers charging shipping2022-04-15
Something wrong here?
Cannot filter results to items sold and shipped by AmazonUnreviewed
18 people since 2009, in 11 different years · none this year
20072026
- Items appear in search results but non-shippable status is revealed only after clicking2024-06-28
- Search shows items as shipping locally, but clicking reveals they cannot be ordered, and no filter exists2024-01-12
- Seller filter that let shoppers show only Amazon-sold items was removed2023-12-23
Something wrong here?
Reviews often belong to a different product than shownUnreviewed
16 people since 2009, in 9 different years · none this year
20072026
- Reviews shown are often for a different product than the one displayed2025-09-02
- Reviews show old product versions and group ratings, so buyers can't tell what they're getting2024-07-15
- Can't tell which near-identical book edition is legitimate or worth buying2024-01-18
Something wrong here?
Usable item is hard to find among identical unknown brandsUnreviewed
16 people since 2016, in 8 different years · 1 this year
20072026
- Hard to find products unless you already know a specific brand2026-10-14
- Must scroll through dropshipped junk to find basic commodity items2024-02-19
- Search results are full of identical dropshipper products, making good items hard to find2023-06-22
Something wrong here?
Unfiltered results cluttered with third-party sellersUnreviewed
15 people since 2012, in 11 different years · none this year
20072026
- Search results are flooded with low-quality seller products, forcing users to look elsewhere2023-04-28
- Can't filter out third-party sellers, so wanted products are buried in search results2022-07-23
- Can't easily filter out third-party sellers to see only items sold by the company2021-05-30
Something wrong here?
Hidden non-Prime option and big Prime button cause accidental signupsUnreviewed
13 people since 2014, in 8 different years · none this year
20072026
- Tiny decline button sits beside a huge trial button, so people get signed up by accident2024-05-30
- Locked out of account, so couldn't cancel Prime and had to phone support for hours2023-07-06
- Tiny decline text hidden under Prime ads leads to accidental sign-ups2023-06-21
Something wrong here?
Recommendations repeat items already bought or just viewedUnreviewed
13 people since 2012, in 6 different years · none this year
20072026
- Keeps showing many more recommendations of the same product type after one purchase2024-02-06
- Useful 'customers also bought' recommendations were removed, replaced by paid placements making items harder to find2024-01-14
- Over-fitted recommendations make it hard to browse into new areas2020-04-03
Something wrong here?
Locked out and support requires login, so reopening is deniedUnreviewed
12 people since 2014, in 8 different years · none this year
20072026
- Locked out of account after a year idle; password reset refused, losing all books2022-02-23
- Locked account can't be reopened despite repeated calls and channels2022-01-20
- Account locked with no clear way to verify identity or unlock it; phone support hard to find2021-12-06
Something wrong here?
Dark patterns make buying things harder to navigateUnreviewed
12 people since 2016, in 8 different years · 1 this year
20072026
- Hidden defaults and dark patterns lead sellers into ad spending they didn't choose2026-02-18
- UI tricks steer shoppers toward the most profitable transactions (dark patterns)2025-11-04
- Shopping experience is full of manipulative dark patterns2024-10-07
Something wrong here?
Reporting fraudulent listings and sellers is nearly impossibleUnreviewed
11 people since 2017, in 8 different years · none this year
20072026
- Callback from unverifiable number and emailed sign-in link look like scam, hard to verify2025-01-06
- No option to report a fake product; must pick a misfitting category2024-08-28
- Nearly impossible for customers to report fraudulent listings and sellers2023-04-11
Something wrong here?
Checkout defaults to paid shipping, so free shipping must be hunted downUnreviewed
11 people since 2018, in 7 different years · 1 this year
20072026
- Checkout defaults to paid shipping on Next, so users must carefully find free shipping2026-06-01
- Checkout defaults to paid shipping, so users accidentally pay extra for shipping2024-02-14
- Default shipping is $5.99 despite qualifying for free; free option moves between purchases2023-06-21
Something wrong here?
Total price is hidden, so each order must be clicked intoUnreviewed
10 people since 2011, in 8 different years · 2 this year
20072026
- Prices are hidden behind a click-to-reveal button, forcing an extra step to see cost2026-04-17
- The renewed price is hidden on the page and hard to find2026-01-22
- Takes four clicks to find the price paid for an item2022-11-10
Something wrong here?
Partial matches ignore key search terms, forcing scrolling through junkUnreviewed
10 people since 2013, in 8 different years · 3 this year
20072026
- Can't exclude unwanted terms like "smart"; "not smart" searches for the word instead2026-10-11
- Exclusion operators and quoted phrases no longer work, so exact searches fail2026-08-18
- Search ignores keywords and sorting requires picking a hidden department first2026-02-25
Something wrong here?
Cannot filter by size or weight; results show mismatched sizesUnreviewed
9 people since 2018, in 8 different years · 1 this year
20072026
- Can't filter by exact width; auto-generated ranges change between searches2026-08-18
- Search returns irrelevant results and can't filter by hard drive size2025-04-11
- Search returns wrong item sizes and ignores price filters2023-12-26
Something wrong here?
Cannot contact the delivery service when problems happenUnreviewed
9 people since 2017, in 6 different years · none this year
20072026
- Customer service number hidden and no way to reach a person about a lost package2024-10-20
- Address was geolocated wrong, so deliveries kept going to the wrong place and customer had to contact support repeatedly2023-11-08
- Spent 10-20 minutes unable to find an option to report a package arrived after all2021-05-05
Something wrong here?
Displayed delivery date is wrong, so arrival cannot be relied onUnreviewed
9 people since 2012, in 5 different years · 1 this year
20072026
- Delivery date silently changes repeatedly, so users can't rely on the promised arrival2026-08-18
- Shows a month-long expected delivery window with no clear warning, and no way to filter out slow items2018-07-19
- Expected delivery date silently changes and the original date can't be seen without a screenshot2018-04-16
Something wrong here?
Results repeat the same item and mix in unrelated productsUnreviewed
8 people since 2016, in 8 different years · 1 this year
20072026
- Fuzzy search returns hundreds of irrelevant results, can't find past purchases2026-08-19
- Irrelevant items mixed into results, causing accidental purchases of wrong products2025-04-23
- Fuzzy matching mixes irrelevant products into results, making specific items hard to find2024-01-12
Something wrong here?
Cluttered, slow product pages make specific items hard to findUnreviewed
8 people since 2009, in 7 different years · none this year
20072026
- Hard to browse or search when not knowing what to buy2024-01-12
- Hard to discover new products; front page and search show repetitive, irrelevant items2020-05-19
- Product pages are cluttered, mixing seller content, carousels, Q&A and reviews together2020-01-29
Something wrong here?
Refund required a phone call, and the rep resisted accepting the returnUnreviewed
8 people since 2018, in 6 different years · 2 this year
20072026
- Return rejected and refund stalled; needs repeated phone calls over a year2026-10-15
- Had to call customer service to get refund; rep was reluctant to accept return2026-10-14
- Return pickups repeatedly set up then marked cancelled, forcing 15-20 calls to get refund2025-09-21
Something wrong here?
Filtering reviews by product variation is hiddenUnreviewed
8 people since 2018, in 5 different years · 1 this year
20072026
- Can't tell how prevalent problems are; reviews grouped across unrelated products with no filter2026-02-26
- Useful review filtering is implemented as a dark pattern, hard to discover or use2023-07-02
- Sifting through pages of fake five-star reviews makes browsing for non-brand items hard2021-12-08
Something wrong here?
Scan-as-you-shop brings back clunky self-checkout hassleUnreviewed
8 people since 2011, in 5 different years · 2 this year
20072026
- Scan-as-you-shop cart is slower than a basket and can't fit a big order2026-01-28
- Got stuck unable to scan a second item, so gave up on the cart2026-01-27
- Scan-as-you-shop process is slower than self-checkout due to extra hassle2025-04-11
Something wrong here?
Product quality cannot be judged before buying; ratings unreliableUnreviewed
8 people since 2019, in 4 different years · none this year
20072026
- Customers can't tell whether to review the seller or the product, so feedback lands in the wrong place2024-07-17
- Hard to tell if sellers are reliable; must dig through reviews to order2021-05-02
- Wading through reviews and search results to judge product quality is painful2020-12-17
Something wrong here?
Automated system blocks appeals and hides why accounts were suspendedUnreviewed
7 people since 2012, in 7 different years · none this year
20072026
- Flagged reviews can't be resolved because no human can be reached to appeal2025-01-17
- Accounts get flagged and blocked from posting reviews with no meaningful way to appeal2022-11-17
- Suspended accounts have no way to contact anyone or resolve the matter2021-12-04
Something wrong here?
Order emails omit item details, so each order must be openedUnreviewed
7 people since 2020, in 4 different years · none this year
20072026
- Order emails omit item names, forcing users to click through to see what was bought2024-02-15
- Job emails land in the Orders folder, pushing recruiting messages where people look for purchase confirmations2022-10-31
- Shipping emails hide which item shipped, forcing app sign-in and multiple screens to find out2022-03-12
Something wrong here?
Reviews are hidden behind several clicksUnreviewed
6 people since 2014, in 7 different years · 1 this year
20072026
- Reviews keep getting buried lower on the page, harder to reach2026-08-18
- Review search routes through a slow AI summary, hiding direct results behind extra clicks2024-09-18
- Reviews are hidden behind many screens; the critical-review search mode is hard to reach2023-12-30
Something wrong here?
Prime-labeled items often take days or weeks to arriveUnreviewed
6 people since 2018, in 6 different years · none this year
20072026
- Item page shows fast Prime delivery that only changes to 4+ days in cart2024-07-19
- Order items arrive on different days despite setting one Prime delivery day, no clear way to avoid it2023-02-03
- Product page says one-day Prime, but checkout shows Aug 11 with no visible option to change it2022-08-10
Something wrong here?
Closing an account is nearly impossibleUnreviewed
6 people since 2010, in 6 different years · none this year
20072026
- Cancelling the account requires calling Amazon instead of a simple self-service option2023-08-29
- Switching between work and personal Amazon accounts is annoying2021-08-30
- Closing an Amazon account is nearly impossible for users2020-04-21
Something wrong here?
Browsing categories takes many clicks and mixes categories with productsUnreviewed
6 people since 2013, in 6 different years · 1 this year
20072026
- Browsing categories takes many clicks and a mix of categories and products appears2026-10-21
- Browsing a category is hard because of many unvetted look-alike sellers and useless reviews2024-12-19
- Lack of proper categorization makes the site impossible to browse2021-02-04
Something wrong here?
Sort-by-ratings ranks one 5-star review above well-reviewed productsUnreviewed
6 people since 2012, in 5 different years · none this year
20072026
- Star rating display hides the review distribution that would show low ratings2023-08-17
- Hard to tell star ratings for the version wanted; reviews buried on subpage2021-06-30
- Sort-by-ratings ranks products with one 5-star review above well-reviewed ones2018-01-30
Something wrong here?
Hard to tell genuine deals from paid placement in resultsUnreviewed
6 people since 2014, in 5 different years · 1 this year
20072026
- Search is atrocious because of paid placement, making it hard to find what you want2026-07-02
- Hard to tell which search results are genuine good deals versus paid placement2024-07-24
- Sponsored tag is light gray and small, so ads blend in with organic results2021-12-08
Something wrong here?
Junk listings flood the book catalog, hiding good booksUnreviewed
6 people since 2019, in 4 different years · 1 this year
20072026
- Can't tell from the listing that a book is print-on-demand before buying2026-03-15
- Book catalog is so flooded with junk that good books are hard to find2024-07-11
- Fails to find old or out-of-print books and specific brand models, forcing users to Google2021-12-12
Something wrong here?
Subscriptions default on, so people are charged unnoticedUnreviewed
6 people since 2020, in 4 different years · 2 this year
20072026
- Clicking Proceed to Checkout shows a something-went-wrong error, blocking purchase2026-03-05
- Checkout is a maze where a wrong click can enroll them in a subscription2026-01-21
- Subscription option is pre-selected on ordinary purchases, so people get enrolled without choosing it2022-08-25
Something wrong here?
Basic pages take a second or more to appearUnreviewed
5 people since 2014, in 5 different years · none this year
20072026
- Basic pages take hundreds of milliseconds to over a second to appear2024-07-25
- Editing and page rendering are painfully slow, about 2 seconds per page2020-07-23
- Page gets progressively slower after clicking around while signed in2018-11-28
Something wrong here?
Brand filter omits brands shown in search resultsUnreviewed
5 people since 2019, in 4 different years · 1 this year
20072026
- Filters return items that ignore the chosen brand, size, or length settings2026-08-18
- Can't exclude knock-offs; search ignores quotes and negation, brand filter and price sort are unreliable2023-02-03
- Brand filter omits brands shown in search results, so the user can't filter to them2020-12-30
Something wrong here?
Exact-match search is hidden, so author searches return unrelated booksUnreviewed
5 people since 2019, in 4 different years · 1 this year
20072026
- Searched book replaced by an unrelated sponsored book after a second2026-08-18
- Search results filled with irrelevant ad content, so people can't find the books they want2024-01-12
- Searching a book by author often fails to show it, buried under sponsored results2023-11-03
Something wrong here?
Dropdown menus take over the screen when clickedUnreviewed
5 people since 2010, in 4 different years · none this year
20072026
- Dropdown menus that open on hover are cluttered, so the user gives up and leaves2025-06-18
- Clicking the menu button navigates to account instead of opening the dropdown2013-03-07
- Dropdown menus take over the screen when clicking, not navigating as expected2013-03-07
Something wrong here?
Searching past orders is slow, and reordering means wading through unrelated productsUnreviewed
5 people since 2021, in 3 different years · 3 this year
20072026
- Searching order history returns many past orders unrelated to the search term2026-08-27
- Finding previous orders on the website is slow and sluggish2026-08-18
- Search sorting is barely functional, so finding a good product takes 15 minutes2026-06-23
Something wrong here?
Many hoops lead to a store page instead of the actual appsUnreviewed
4 people since 2010, in 4 different years · 1 this year
20072026
- Confusing entry: unclear how to get into the store using the app2026-01-27
- Must jump through many hoops, then gets a store page instead of the actual apps2015-08-27
- Appstore UI is a joke compared to Play Store's pace of evolution2014-10-25
Something wrong here?
Ads are very hard to blockUnreviewed
4 people since 2017, in 4 different years · 1 this year
20072026
- Ads crowd the home screen and pause menu, making it hard to navigate2025-12-13
- Ads appear with the codes, making them hard to select and copy2024-01-03
- Ads are very hard to block2023-11-08
Something wrong here?
Cannot buy small add-on items even when paying shippingUnreviewed
4 people since 2013, in 4 different years · none this year
20072026
- Items shown as shippable to address fail with an error only at checkout2019-10-14
- Items shown can't be purchased for shipping to New Zealand, and freight is added after one-click buy2017-05-21
- Items that can't ship to the address are only flagged one at a time after adding2017-05-21
Something wrong here?
Cheaper alternate sellers are hidden on the results pageUnreviewed
4 people since 2016, in 4 different years · none this year
20072026
- Search results show misleading price ranges where the cheap option is an unavailable or undesirable variant2019-04-24
- Cheaper alternate sellers are hidden on the results page, hard to find2018-09-11
- Low prices shown are unavailable, and first search page is cluttered with third-party sellers2017-08-12
Something wrong here?
Listings show products that differ from photos, requiring review diggingUnreviewed
4 people since 2017, in 3 different years · none this year
20072026
- Listings show unrelated product titles, images and reviews for different items2020-01-22
- Can't tell which third-party seller a verified review's purchase came from2019-04-24
- Can't tell which seller each review refers to on shared listings2017-07-27
Something wrong here?
Ads appear inside the Android text selection menuUnreviewed
4 people since 2018, in 3 different years · none this year
20072026
- Oversized promotional icons clutter the home screen search bar even with ads disabled2025-10-11
- Ads appear inside the Android text selection menu, cluttering it2025-07-26
- Hovering the account menu shows ads instead of the account info the user wants2023-12-01
Something wrong here?
Shipping origin is hard to tell before checkoutUnreviewed
4 people since 2015, in 3 different years · none this year
20072026
- Impossible to tell where a product will ship from2017-03-26
- Can't see if an item ships to their country without going through checkout2017-02-06
- Hard to tell where a product ships from before checkout2016-10-20
Something wrong here?
Third-party items are hard to verify and warranty returns are complicatedUnreviewed
4 people since 2016, in 3 different years · none this year
20072026
- Buying from third-party sellers leads to hard-to-verify items and complicated warranty returns2021-06-12
- Buying experience is poor because of third-party seller listings2020-12-30
- Too much choice and knock-off risk when buying from third-party sellers2016-07-05
Something wrong here?
One-click buying makes unintentional purchases too easyUnreviewed
4 people since 2012, in 3 different years · none this year
20072026
- Add to Cart and Buy with 1-Click buttons placed so close that users misclick and buy2021-05-10
- Accidental one-click purchases happen easily when swiping to scroll on mobile2018-01-31
- One click buys immediately with no confirmation, so users accidentally purchase2012-08-28
Something wrong here?
Same email creates Prime and non-Prime accounts, confusing sign-inUnreviewed
4 people since 2014, in 3 different years · none this year
20072026
- Same email opened accounts in different regions, causing confusing mix-ups and login redirects2023-07-18
- Two accounts with same email confuse which orders belong where2023-07-17
- Multiple accounts under one email are confusing, so user misspells name to tell them apart2017-12-23
Something wrong here?
Feature filters are missing or fail on product rangesUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- No way to filter out products lacking an attribute; target products can't be found2025-01-31
- Product filters are broken because vendors fill in metadata inconsistently2022-04-11
- Feature filters are missing or don't filter correctly when shopping for product ranges2016-10-29
Something wrong here?
Mobile page text is unreadableUnreviewed
3 people since 2011, in 3 different years · none this year
20072026
- Has to hold phone landscape and zoom around to read the page2020-12-01
- Cannot read anything on the mobile page2014-01-29
- Mobile product page has practically no information and looks horrible2011-06-29
Something wrong here?
Searches land in obscure categories and ignore price filtersUnreviewed
3 people since 2019, in 3 different years · none this year
20072026
- Generic searches force a clothing category with no way to switch2023-02-05
- Search lands in obscure categories and ignores price filters2022-09-18
- Default featured search order and missing price filters for some categories make shopping harder2019-06-26
Something wrong here?
Phone support told customer to dispute the charge with their bankUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Billing question bounced between six reps, who gave wrong information2024-02-29
- Support refused to say where unexplained charges came from, forcing monthly chargebacks2019-11-18
- Phone support couldn't resolve a charge and told the customer to dispute it with their bank2016-05-18
Something wrong here?
Same interface for books, movies, and groceries makes browsing poorUnreviewed
3 people since 2010, in 3 different years · none this year
20072026
- Shopping site is a chore due to clutter, poor browsing tools, and dark patterns2023-05-20
- Same clumsy UI used for books, movies, and groceries; poorly organized browsing2014-11-07
- Web interface is cluttered and busy, hard to take in2010-08-04
Something wrong here?
Order pages are so awkward that users buy elsewhereUnreviewed
3 people since 2017, in 3 different years · none this year
20072026
- Users think they ordered but a supplemental page intervened, so orders silently fail2021-01-17
- Pre-orders move to new product pages with no indication, so users reorder by mistake2018-11-23
- Order pages are so awkward the user gives up and buys elsewhere2017-05-23
Something wrong here?
Amazon's own products are buried among marketplace listingsUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Amazon is becoming near unusable because of cheap resold goods flooding listings2023-09-26
- Must dig deeper to find Amazon's own products amid marketplace listings2019-03-12
- Has to dig through listings to find the Amazon-sold version of an item2016-09-25
Something wrong here?
Cart items ship separately, splitting orders across warehouses unexpectedlyUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Groceries end up split across several separate carts that are easy to create by accident2021-01-19
- Baskets split by store, and no readd-to-cart after cancelled orders2018-04-26
- Items in cart ship separately, so one order gets split across warehouses unexpectedly2016-11-28
Something wrong here?
Model number searches bury the wanted product under unrelated itemsUnreviewed
3 people since 2021, in 3 different years · none this year
20072026
- Exact model number searches bury the wanted product under unrelated items2024-01-12
- Exact part number searches return packed results of obviously fake items2023-02-03
- Searched-for model number is buried below similar items; identical-looking listings hard to tell apart2021-10-14
Something wrong here?
Buttons lead to useless pages instead of the cartUnreviewed
3 people since 2014, in 3 different years · 1 this year
20072026
- Buttons often take users to useless pages instead of the cart2026-01-01
- Buy button changing size, shape, position or color each visit is frustrating2016-04-06
- Buttons must be found, bought and configured separately, so ordinary users struggle to use them2014-04-04
Something wrong here?
Checkout is slow, and forgotten items feel like theftUnreviewed
3 people since 2011, in 3 different years · none this year
20072026
- Checkout is so obnoxious and search so hard that user barely buys anymore2024-09-03
- Users get lost in layers of stores, making quick purchases hard2014-05-22
- Checkout takes too long, and forgotten items feel like theft2011-09-26
Something wrong here?
Wanted results buried on page two or missing behind lookalikesUnreviewed
3 people since 2021, in 3 different years · none this year
20072026
- Shows many results that are not actually available to buy2025-03-07
- Wanted results are buried on page two or missing, behind lookalike products2022-05-30
- Wanted results vanish from the page, pushed to page 2 or 3 instantly2021-09-26
Something wrong here?
Disorganized product specs make judging quality and fit hardUnreviewed
3 people since 2021, in 3 different years · 1 this year
20072026
- Hard to find actual specs and compare product variants2025-11-26
- Disorganized product specs make it hard to judge quality and find what fits2022-12-15
- Hard to find what you're looking for and judge seller quality2021-12-08
Something wrong here?
Online returns take 5-10 minutes and require printing and packagingUnreviewed
3 people since 2017, in 3 different years · none this year
20072026
- Must order and return items 3-4 times to get a working one2020-10-10
- Returning items online takes 5-10 minutes and requires printing and packaging2019-12-17
- Returning items by mail is painful and high-friction for the buyer2017-05-15
Something wrong here?
Unclear sellers and inconsistent prices and product detailsUnreviewed
3 people since 2019, in 3 different years · none this year
20072026
- Cluttered, unstyled image layout and wrong prices make sorting by discount misleading2024-05-07
- Confusing layout, unclear sellers, inconsistent prices and product details2020-11-09
- Inconsistent and confusing layout frustrates shoppers2019-09-07
Something wrong here?
Ebook under paperback listing is a different translation, unreachableUnreviewed
3 people since 2017, in 3 different years · none this year
20072026
- Ebook under a paperback listing is a different translation, with no way to reach the one wanted2019-04-16
- Different book translations and editions share one listing, so buyers can't tell which version they're getting2018-03-03
- Switching hardcover to paperback silently changes translation, making wrong purchases easy2017-06-11
Something wrong here?
Cost-competitive USB cable offers are hard to find in searchUnreviewed
3 people since 2018, in 3 different years · none this year
20072026
- Hard to find the few cost-competitive USB cable offers in search2020-08-18
- Too many similar USB-C cable brands with no way to tell which is good2019-08-23
- Too many options and prices make it hard to pick a cable2018-08-07
Something wrong here?
Links open the app and keep asking to switch to local storeUnreviewed
3 people since 2019, in 3 different years · none this year
20072026
- Amazon links bounce from Chrome to the app, error out, and reopen in Chrome2022-08-05
- Amazon links open the app and loop asking to switch to local store, blocking shopping2020-05-18
- Amazon links loop and land on US homepage instead of the listing2019-11-24
Something wrong here?
Mobile site nearly unusable on phones over about four years oldUnreviewed
3 people since 2014, in 3 different years · none this year
20072026
- Amazon's mobile site is nearly unusable on phones more than about four years old2024-03-16
- Amazon's mobile interface is totally broken and hard to use2020-01-28
- Amazon's forced mobile version of the site is unusable in Opera2014-04-02
Something wrong here?
Chatbot loops, ignoring that the refund date has passedUnreviewed
3 people since 2020, in 3 different years · 1 this year
20072026
- Goes through refund wizard only to be told ineligible; AI chat gives different answer2026-03-23
- AI chatbot loops repeatedly, ignoring user's explanation that the refund date has passed2024-06-14
- Refund for lost item takes 5-10 minutes through repeated chats, same questions asked twice2020-12-26
Something wrong here?
Cannot filter products by country of originUnreviewed
3 people since 2021, in 3 different years · none this year
20072026
- Hard to find non-Chinese products and can't filter out Chinese sellers2023-02-03
- No way to filter search results to items in stock and shipping to my country2022-11-22
- Can't filter products by country of origin; must open each listing to check where it's made2021-05-07
Something wrong here?
Phone support calls repeat for 40 minutes each with no fixUnreviewed
3 people since 2016, in 3 different years · none this year
20072026
- Phone support calls repeated 40 minutes each with no fix, wasting hours2020-02-10
- Calls take 30-45 minutes; transfers and escalations are hard to get2019-01-20
- Took a full day of repeated calls and escalations to get a resolution2016-12-07
Something wrong here?
Cannot delete an old, expired credit cardUnreviewed
3 people since 2021, in 2 different years · 1 this year
20072026
- Removed the option not to save card; must manually delete saved card after each purchase2026-08-18
- Cannot delete an old, expired credit card from account2021-12-17
- Wrong expired card selected at checkout, then fees charged, with no way to fix it2021-05-30
Something wrong here?
Back button leaves screenshot open until user closes itUnreviewed
3 people since 2013, in 2 different years · none this year
20072026
- Back button changes page but screenshot stays open until closed2025-04-03
- Pages break the browser back button2013-08-06
- Back button is hijacked when trying to open the report2013-04-23
Something wrong here?
Cannot unsubscribe from all marketplace seller emailsUnreviewed
3 people since 2011, in 2 different years · none this year
20072026
- Cannot unsubscribe from all marketplace seller emails, past or future2016-12-07
- Subscription page only shows wanted lists, so unwanted newsletters can't be unsubscribed from all at once2016-12-07
- No way to unsubscribe from seller review request emails2016-04-13
Something wrong here?
Pages are inconsistent in format and content, hard to navigateUnreviewed
3 people since 2012, in 2 different years · none this year
20072026
- Pages are inconsistent in format and content, making the interface hard to navigate2018-06-16
- Slow, cluttered, hidden options, and jumping between pages with inconsistent designs2018-03-01
- Home page feels unintuitive and dated, hard to navigate2012-06-10
Something wrong here?
Only a tiny number of products shown, hindering discoveryUnreviewed
3 people since 2019, in 2 different years · none this year
20072026
- Spends hours failing to find products known to be on the site2021-11-30
- Only a tiny number of products shown, making discovery frustrating for shoppers2019-10-11
- Product discoverability is terrible and seems to be getting worse2019-08-06
Something wrong here?

This list counts all time; the period switch above only changes the ranking. Each issue is a group of similar complaints raised by at least 3 people in 3 different months and threads. Each line under an issue is Claude Haiku's summary of one of its latest comments, not a quote; follow it to read the comment on Hacker News.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 50 complaints