American Airlines

Raised as a usability problem by 16 people on Hacker News over 17 years (2009–2025), in 12 threads.

People raised many different problems with American Airlines, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 15 complaints

Booking fails with no indication of which flight segment is full2025-05-04
Bad user experience makes them avoid the airline's app and website2023-08-24
Gets distracted by price changes and misses non-refundable ticket terms2023-07-31
No online way to cancel; couldn't find cancel option, forced to call support2023-03-24
Check-in website didn't work, and phone line only pushes callers to website or app2022-11-26
Website has terrible design and usability that frustrates users2022-10-17
Ads pause unless the viewer keeps looking at the screen, forcing constant attention2019-02-21
Fare shows as available, then unavailable at booking, then reappears on new search2015-02-25
Makes it hard to compare prices across fares and flight options2009-12-08
Commenter can't work out how to book or change tickets online2009-12-08
Hard to find a list of current reservations on the site2009-11-05
Redesigned site hides dense information and makes flight options harder to see2009-05-18
Account login not visible anywhere on the page, so frequent flyers can't find it2009-05-18
Too many confusing legacy fare classes that are hard to tell apart2009-05-18
Can't find a way to place a 24-hour hold on a ticket2009-05-18