Products · Product
American Express
Raised as a usability problem by 20 people on Hacker News over 18 years (2009–2026), in 21 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Can't figure out how to cancel card-billed subscriptionsUnreviewed
20092026- Can't figure out how to cancel subscriptions billed on the card2021-02-18
- Amex wouldn't block future charges, forcing the user to fully cancel the card2020-05-09
- Cancelling a subscription via card requires calling, new card number, and faxing paperwork2019-07-20
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 22 complaints
- Idle login page triggers Bluetooth scans, making the mouse freeze every few seconds2026-08-20
- Card blocked after fraud alert; must call, pass ID checks, then complete a QR code face-video app2026-06-19
- Can't find the virtual card option anywhere in the app2026-05-01
- Light grey text makes options look disabled, so the user can't tell how to proceed2025-05-25
- Accepting Amex requires separate setup, unlike Visa and Mastercard through processors2024-06-09
- SMS verification codes sometimes never arrive, blocking login when needed2024-03-24
- Can't tell the verification call is really from Amex2023-11-26
- Taxi drivers refuse the card or claim the card machine is broken2023-10-16
- Cannot be combined with other payment methods online, and pre-authorization holds leave funds unspendable2021-12-13
- Grey radio buttons look disabled so user thinks he cannot answer2021-11-16
- Can't figure out how to cancel subscriptions billed on the card2021-02-18
- Points redemption is unclear: airline must be picked and rideshare credit requires enabling boxes2020-10-26
- Form forced yes answer to subscription checkbox, then refused without explanation and took a month of review2020-05-24
- Amex wouldn't block future charges, forcing the user to fully cancel the card2020-05-09
- Cancelling a subscription via card requires calling, new card number, and faxing paperwork2019-07-20
- Vendor required in-person cancellation and card reissue did not stop recurring charges2017-06-13
- Fraud-alert call from unknown number with a scripted, hard-to-follow verification process2017-04-15
- Pop-up promotions distract from finding how much is owed2017-04-14
- Locked out of account pages after high transaction volume, and support gave canned replies2016-08-16
- Slow tab animations delay every page change, making the site frustrating to use daily2013-02-26
- Getting locked out after three failed attempts at typing long passphrase2011-08-11
- Fixed, short question lists force choosing inane answers and remembering arbitrary responses2009-09-27