Anthropic

Raised as a usability problem by 22 people on Hacker News over 4 years (2023–2026), in 19 threads.

People raised many different problems with Anthropic, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 22 complaints

Menu jumps and janks on resize; hovering block closes unexpectedly, making items hard to click2026-10-14
Responses are unbearably slow, so the person stopped using it2026-08-24
Payment process felt excruciatingly annoying and hard to get through2026-06-17
Safeguards repeatedly block legitimate security work, making the model unusable for it2026-06-11
Can't get it to update their website, so it is unusable for them2026-06-11
Guardrails block serious IT and life science work, making the model feel unusable2026-06-10
Hard to use the model with custom tools and harnesses, slowing domain-specific work2026-06-09
Chatbot generic and unhelpful, implies user is at fault for payment failures2026-04-09
Email about subscription change is confusing and unclear whether the account was flagged2026-04-03
The page does not work properly on mobile Chrome2026-03-27
Prompts default to enabled, so users accidentally opt in to data sharing2026-03-25
Suspended with no stated reason, no guidance, and no human reply after repeated appeals2026-03-14
Cannot delete account or remove billing info while subscription remains active; no way to reach a human2026-02-28
Cancelling is buried: the only visible option pushes an annual upgrade, and cancel is hidden at the bottom2026-02-28
Users keep getting logged out and locked out of their accounts2026-01-19
Anthropic's apps and web are borderline unusable2025-12-03
Page keeps jumping back to the top while scrolling2025-12-02
No in-app way to delete account; must email support instead2025-09-06
Unclear what is being accepted, since the training opt-out checkbox sits beside the Accept button2025-08-29
Login requires switching to phone email, turning a quick task into many clicks2024-09-08
The interface is cumbersome and slow to use2024-03-27
Form reloads the main page instead of closing the modal, so users can't confirm signup2023-05-11