Products · Product
AOL
Raised as a usability problem by 15 people on Hacker News over 18 years (2008–2025), in 15 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
- 1
Every issue, all time, most people first
Subscription was nearly impossible to cancelUnreviewed
20082026- Subscription was basically impossible to cancel2021-08-25
- Cancelling the subscription was almost impossible, so people cancelled their credit cards2019-07-30
- Subscription is almost impossible to cancel2016-07-28
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 15 complaints
- Dismiss option is hidden so users get pushed into trials and purchases2025-10-30
- Users found typing raw URLs hard, so they relied on AOL keywords instead2023-09-07
- Parents picking up the phone kills the dial-up connection2023-09-07
- Back navigation requires holding the button to reach history, which is annoying2022-06-05
- Subscription was basically impossible to cancel2021-08-25
- Service was slow and laggy to interact with2021-03-03
- Cancelling the subscription was almost impossible, so people cancelled their credit cards2019-07-30
- Cancelling takes hours on the phone because reps keep pushing back2019-01-25
- Subscription is almost impossible to cancel2016-07-28
- Inbox cluttered with ads and irrelevant columns; must click inbox to read email2015-03-03
- Cancelling an AOL subscription is deliberately made nearly impossible for users2014-02-07
- Old AOL browser nested in a sandboxed window, virtually impossible to use2013-11-26
- Floating banner ad overlays the text when zoomed in on iPhone2012-11-26
- Users can't tell which identity their comment will be posted under2011-04-04
- Create button placed above and right of the form, confusing to find2008-03-05