Apple support

Raised as a usability problem by 12 people on Hacker News over 12 years (2015–2026), in 12 threads.

People raised many different problems with Apple support, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 12 complaints

Repair shop ignored booked times, forcing long waits to drop off and pick up2026-04-20
Moderators deleted posts and insulted users, so people can't get help or discuss problems2025-12-02
Support agents couldn't say where the Volume Down button was, so setup stalled2025-10-04
Apple's encryption table wording is confusing, misleading readers about iMessage end-to-end encryption2023-12-12
Final question rejects comments with unclear invalid-format error regardless of content or length2022-04-22
Idle chat times out and new representative lacks prior information, forcing repeated explanations2022-01-06
Apple's reply is hidden behind a menu, and expand buttons reveal almost nothing2021-08-30
Searching for help yields mostly useless replies, with only occasional helpful answers2020-11-16
Apple's own site searches are so poor that users resort to Google2020-10-25
Repairs require booking an appointment, driving to the store, waiting in line, and returning later2020-07-14
Staff didn't know the bug and followed a scripted reset routine that broke the SIM2018-02-17
Replaced board left Chrome unusable with high CPU, needing command line fixes2015-06-03