Products · Broad category
Atlassian products
Raised as a usability problem by 136 people on Hacker News over 17 years (2010–2026), in 112 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Cloud versions of Jira and Confluence are much slower to useUnreviewed
20102026- Rovo injected into every Jira and Confluence page, making browsing much slower2026-08-05
- Jira and Bitbucket are slow to interact with2026-01-24
- Jira and Confluence search is worse than alternatives, so documentation is hard to find2025-07-18
Issue page redirects to SSO login just as you start readingUnreviewed
20102026- Issue page shows content then redirects to SSO login just as you start reading2021-06-14
- Logged-in users get redirected to a login screen instead of the support page they wanted2019-12-22
- Login gets stuck in a redirect loop unless content blocker is disabled2018-05-07
Products don't link together, causing redundancies and broken workflowsUnreviewed
20102026- Products feel hacked together, inconsistent interfaces and poor linkage between tools2020-04-30
- Products often fall out of correct configuration and stop working as expected2017-02-22
- Products don't link together seamlessly, causing redundancies and things that don't work as they should2015-09-27
Search needs many attempts and tricks to find somethingUnreviewed
20102026- Painfully slow UI, confusing UX, too many ways to do the same thing, poor search2023-10-16
- Search fails to find what people are looking for, returning unrelated results instead2023-08-27
- Search needs many attempts and tricks to find something2020-07-11
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Simple lookups make the user wait about five seconds for a response2026-08-06
- Rovo is hard to block and can't be turned off without an expensive plan2026-08-06
- Rovo injected into every Jira and Confluence page, making browsing much slower2026-08-05
- AI button appears everywhere without warning, cluttering an already poor UI2026-08-05
- Help text doesn't match the actual command arguments and flags2026-07-15
- Each UI update made everything more confusing over the last decade2026-07-15
- Help text does not match what the command actually does2026-07-12
- Atlassian's software is slow to interact with and generally unpleasant to use2026-05-17
- Forced to make ten clicks to dismiss an unwanted intro tour2026-05-05
- Cannot cancel free trial online, must write multiple support tickets, contact form bugs out2026-04-20
- Can't cancel free trial online; must file multiple support tickets; reordering tickets fails without page refresh2026-04-20
- Atlassian's CLI is hard to work with and its data structures are confusing2026-04-10
- Erased a whole page and dropped most of the input, repeating errors after corrections2026-03-12
- Simple tasks are hard: no native markdown import, and adding issues requires an unintuitive workflow2026-03-12
- Atlassian products have terrible UX, though the underlying issue tracking abstraction is strong2026-03-12
- Auth page doesn't show which Atlassian instance you're logging into, forcing workarounds2026-03-02
- Invents meetings and notes when summarizing documents, and offers useless suggestions2026-02-03
- Atlassian products have poor performance and users cannot get it fixed2026-02-03
- Jira and Bitbucket are slow to interact with2026-01-24
- Many API endpoints are very slow, making the stack hard to extend2026-01-18
- Atlassian tab icons look too uniform, so users can't find the tab they need2025-12-09
- Interrupting tutorial popups and modals must be dismissed before continuing workflow2025-10-29
- Awkward features buried under nested menus, hard to find after redesign2025-10-17
- Notification emails are hard to tell apart from phishing emails2025-09-08
- Jira and Confluence search is worse than alternatives, so documentation is hard to find2025-07-18
- Bundled AI features can't be disabled or hidden, feeling intrusive2025-05-20
- Interfaces are sluggish and laggy, and state doesn't update without reload2025-02-11
- Atlassian products are painfully slow to use2024-10-09
- Company's software is widely seen as having poor user experience2024-07-22
- Marketing opt-in checkbox placed where Remember me is expected, so people may tick it by mistake2024-06-30
- Overrides standard Ctrl+F shortcut, hard for keyboard users2024-04-25
- Confluence and Jira are slow in the UI and to respond to AJAX calls2023-12-01
- Hard to use because the system was never designed with usability or GUIs in mind2023-10-17
- On-prem version is very slow to interact with2023-10-16
- Self-hosted products are too complicated, forcing admins to become experts to keep them running2023-10-16
- Copy and paste stops working, forcing a hard page reload to fix it2023-10-16
- Painfully slow UI, confusing UX, too many ways to do the same thing, poor search2023-10-16
- Products are very slow to interact with, and plugins and video will make it worse2023-10-13
- Pages are often slow and janky to interact with2023-10-04
- Search fails to find what people are looking for, returning unrelated results instead2023-08-27
- Hard to find information and feels like a burden to use2023-08-18
- Pages and tickets load very slowly, sluggish to interact with2023-08-17
- Creating issues and switching to edit mode take several seconds of waiting2023-08-16
- Default search on private instances is maddening, so the user built custom workarounds2023-08-05
- Laggy software errors out, then shows an insincere 'Whoops!' dialog2023-03-06
- Users with access rights couldn't see any repository, costing hours of troubleshooting2022-10-18
- Employees' complaints about poor UI/UX are ignored by managers who don't use the software2022-06-30
- The interface is convoluted and horrible to use2022-06-30
- Everything is slow and painful to use because of the interface design2022-06-30
- Too many clicks, scattered controls, latency, and cluttered UI that doesn't match mental model2022-06-24