Products · Pattern or everyday thing
ATMs
Raised as a usability problem by 9 people on Hacker News over 14 years (2011–2024), in 9 threads.
People raised many different problems with ATMs, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- ATM interface is terrible and doesn't use phone's capabilities2024-04-07
- Touch screen doesn't respond, and physical buttons don't line up with on-screen text2019-02-28
- Touches don't register because screen alignment and parallax misplace the hit targets2016-11-07
- Card is returned after cash, so people walk away forgetting their card2016-01-03
- Users would be confused by a horizontal card slot and insert cards the usual way2014-09-17
- Long PIN gets truncated or rejected at some ATMs, so the card fails2013-01-28
- Offers amounts the machine cannot dispense, wasting time after a rejected selection2013-01-10
- Makes users re-select their language every time despite the card and account already indicating it2011-01-23