Products · Product
Audible
Raised as a usability problem by 45 people on Hacker News over 19 years (2008–2026), in 42 threads.
No issue was raised by at least 3 people in 3 threads this year.
- 1
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Every issue, all time, most people first
Cancelling loses unused credits, forcing spending or continued paymentsUnreviewed
20082026- Unused credits silently vanish on cancelling, and the rule is buried where users don't see it2023-10-19
- Cancelling loses unused credits, forcing users to spend them or keep paying2022-08-28
- Cancel page forces credit use first and has a misleading final button that undoes cancellation2022-03-18
Too difficult and obscure to figure out how to cancelUnreviewed
20082026- Subscription can't be cancelled from mobile browser or app, forcing desktop-mode workaround2024-07-18
- Cancelling subscriptions is buried under layers of dark patterns2024-01-16
- Couldn't find how to cancel subscription in app or mobile web after 10-15 minutes2022-04-18
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 49 complaints
- Opens to promotional home screen instead of the user's library, with no way to block ads2026-10-24
- Searching owned library shows books for sale instead of owned copies2025-11-08
- Subscription can't be cancelled from mobile browser or app, forcing desktop-mode workaround2024-07-18
- No renewal notice before charge and no way to cancel auto-renewal2024-06-18
- Locks up for a minute on launch while trying to reach servers offline2024-02-19
- Cancelling subscriptions is buried under layers of dark patterns2024-01-16
- Syncing audio and ebook requires a confusing add-on purchase and buy paths that are hard to find2023-12-25
- Unused credits silently vanish on cancelling, and the rule is buried where users don't see it2023-10-19
- Opens to the store page, so user must drill down through library to reach current book2023-06-02
- Cancel button styled muted grey while staying subscribed is bright orange, hiding the pause option2023-04-26
- Customers unknowingly enrolled in paid Audible subscriptions during checkout without understanding it2023-03-31
- Purchased German audiobook missing because it was bought on a different Amazon country account2022-12-29
- Hard to reach a person who can verify rights, long annoying navigation2022-08-28
- Cancelling loses unused credits, forcing users to spend them or keep paying2022-08-28
- Can't turn off promo notifications without losing playback controls in the notification2022-08-06
- Couldn't find how to cancel subscription in app or mobile web after 10-15 minutes2022-04-18
- Having to confirm six times in a row to do something2022-04-18
- Cancel page forces credit use first and has a misleading final button that undoes cancellation2022-03-18
- Hard to use with AirPods while using the phone for other things2022-02-17
- Pause option is hidden and limited, so cancelling is hard to do2021-11-18
- Forced into Discover screen on every open, blocking access to the book until it times out2021-08-08
- Can't reach library or playback until the buy-more-books home screen loads on weak connections2021-06-01
- Charged monthly for a forgotten trial, card silently reused from Amazon2021-05-30
- Cancelling on the web forces extra retention pages before the cancel option2021-05-02
- Only shows last three episodes; back episodes need many screens to download2021-04-20
- Too difficult and obscure to figure out how to cancel a subscription2021-04-13
- Unused credits force a choice between buying more or losing them on cancel2021-01-30
- Cancellation takes multiple pages of extra clicks and falsely looks finished2020-12-17
- Purchased book disappears from library while store shows it as purchased2020-09-07
- Pausing membership forces users to spend or lose their accumulated credits2020-07-29
- User couldn't figure out they had to buy through the browser2019-07-20
- Silent recurring charges went unnoticed because emails stopped and statements were unclear2019-07-18
- Browsing audiobooks is clunky and there is no way to search within a book2019-07-16
- Cancelling requires buying books first, taking hours, and accounts get silently reactivated2019-07-16
- Timer turns off after pausing, so user must reopen phone to set a new one2019-07-16
- Signed up unknowingly and getting a refund required much hassle2019-06-01
- Cancel flow pushes a subscription option and makes cancelling feel deceptive2019-04-28
- Cannot manage library: only one screen, can't shelve books out of the way2019-04-28
- Can't skip boring parts and must scrub back to find lost place2019-04-27
- Cancel button does nothing on the website, forcing a phone call to cancel2018-12-20
- Audible app can't buy content; purchases must be made on the website2018-08-23
- Cancelling the account forces users to forfeit credits they already paid for2018-04-20
- Past Audible experience was far from great due to UX, leading to cancellation2018-02-07
- Cancel button is hidden, and credits pressure people into free-trial subscriptions2018-02-07
- Figure PDFs can't be downloaded in the mobile app, only on the website2017-05-06
- Page flashes and redraws about two seconds after loading, with a banner pushing the app2016-05-30
- Can only suspend account by phone, not online2016-04-25
- Audiobooks won't play through car iPod interface, forcing a multi-step conversion workaround2012-10-22
- Cancelling auto-renewal requires emailing support and arguing through repeated back-and-forth2008-07-05