Authorize.net

Raised as a usability problem by 6 people on Hacker News over 12 years (2007–2018), in 6 threads.

People raised many different problems with Authorize.net, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Giving a refund feels like going back to the 1990s web2018-09-26
Company name got truncated and changing it was too painful to bother2011-09-30
Departments are disconnected, so getting anything done requires repeated fax, email, and follow-ups2011-02-21
Commenter finds the site miserable to use, calling it the worst UI2009-10-22
Developers find the payment API difficult to work with2009-02-22
Reseller onboarding takes months, with repeated back-and-forth over site requirements2007-04-11