Products · Product
Authy
Raised as a usability problem by 28 people on Hacker News over 13 years (2012–2024), in 24 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Very hard to export 2FA codes, forcing setup redo for every accountUnreviewed
20122026- Making it very hard to export 2FA codes, forcing redoing setup for every account2023-02-13
- Exporting 2FA keys needed a deprecated extension and hacky JavaScript from a gist2022-08-27
- Making it hard to export 2FA keys, forcing third-party tools or console hacks2020-07-10
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 30 complaints
- Can't copy OTP code via keyboard shortcut; must use mouse to click copy2024-10-23
- Shared business accounts must be tied to one person's phone, which breaks if they're away2024-07-08
- Exported data lacks service names, so same-email accounts can't be told apart during migration2024-07-04
- Account deletion is made as difficult as possible, with a 30-day wait and constant emails2024-07-04
- Users can't easily get their 2FA secrets onto their own devices or avoid frequent reauthentication2024-02-13
- Desktop users treated as second-class, with mobile-style layouts like endless scrolling and hamburger menus2024-02-13
- Desktop app is buggy and doesn't sync properly, forcing users to switch apps2024-02-13
- Swipe-to-delete on accounts only works after hidden touch settings are enabled2024-02-13
- Exporting data requires deep technical knowledge, a specific app version, and isn't clean2024-02-13
- Desktop app is buggy and slow to use2024-01-10
- Making it very hard to export 2FA codes, forcing redoing setup for every account2023-02-13
- Locked out of Twitch because 2FA codes now go to a former employee's Authy2022-08-28
- Exporting 2FA keys needed a deprecated extension and hacky JavaScript from a gist2022-08-27
- Must wait for the next code when the current one is about to expire2021-08-27
- Interface described as the worst ever made, with no specific problem given2021-05-25
- App locks up at 100% CPU and sync across devices sometimes fails2021-03-18
- Mobile-style UI adapted poorly to mouse and Windows-style interaction on Mac2021-03-13
- Making it hard to export 2FA keys, forcing third-party tools or console hacks2020-07-10
- Finding accounts is a pain and accounts get duplicated after adding once2020-02-28
- Backing up codes across multiple devices is too hard, so users struggle with it2020-02-28
- Copying a code means many manual steps: switching apps, searching, closing keyboard, pasting2020-01-12
- Copying 2FA codes requires many steps: open, click, copy, switch window, paste2019-06-07
- Must manually search for the right 2FA entry and copy-paste the code2017-11-14
- Didn't indicate an account was needed for sync, so user lost authenticators2017-01-16
- Repeated backup popups that cannot be disabled, pushing users to upload their keys2016-08-31
- Must scroll to expand a tiny-font icon list to find a service's name2015-02-24
- Asked for phone number twice and must create an account to use it2013-09-04
- Desktop app shows empty device list and phone shows nothing during Bluetooth setup2013-07-31
- Back button does not leave the app from the registration screen2012-12-13
- Restoring backup crashes repeatedly and forces users to start over2012-12-13