Products · Pattern or everyday thing
Automated phone systems
Raised as a usability problem by 10 people on Hacker News over 7 years (2017–2023), in 11 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Phone system hangs up with no way to reach a humanUnreviewed
20172026- Call is hung up when the automated system fails to understand the caller2023-11-26
- Automated phone systems make it nearly impossible to reach a human2023-08-20
- Automated phone system hangs up with no way to reach a human2023-08-12
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- Call is hung up when the automated system fails to understand the caller2023-11-26
- Automated phone systems make it nearly impossible to reach a human2023-08-20
- Automated phone system hangs up with no way to reach a human2023-08-12
- Automated phone line blocks getting help and pushes callers to the website2022-12-31
- Speaking addresses, phone numbers and card numbers aloud is painful, worse on bad connections2022-11-02
- Hangs up on unrecognized input and forces repeated menu navigation to reach a person2021-12-25
- Complex phone tree maze pushes callers away from human agents2020-09-30
- Long menu navigation that fails to detect voice input, wasting many minutes2019-12-08
- Frustrating to navigate automated phone menus, a poor user experience2018-06-28
- Must listen to every recorded option before being able to choose2017-07-07
- Automated phone interface misunderstands speech, forcing repeated and confirmed input2017-05-16