Products · Broad category
Bank apps
Raised as a usability problem by 86 people on Hacker News over 11 years (2016–2026), in 81 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
- 1
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Every issue, all time, most people first
Can't undo bank app setup without phone or branch visitUnreviewed
20162026- Once the bank app is set up, can't go back to not using it; recovery requires the phone or a branch visit2026-10-25
- Locked out of the bank app after entering the wrong passcode on a new phone2023-01-21
- Losing a phone locks you out of banking, SMS backup, and new-phone setup with no workable recovery path2022-05-10
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Once the bank app is set up, can't go back to not using it; recovery requires the phone or a branch visit2026-10-25
- Banking apps only work if Developer Mode is turned off, so users must toggle it each time2026-10-23
- Bank's mobile website is junk, so the commenter avoids using it2026-08-29
- Traditional bank apps have fewer features and outdated, poor interfaces compared to neo-banks2026-08-19
- Bank app forces full password entry each time and often blocks password manager autofill2026-06-17
- Screen reader navigation of the bank keypad is broken, with unlabeled buttons2026-05-13
- App restarts on login even after device is authorized2026-04-28
- Banking app interface feels juvenile and cluttered, worse than a computer's interface2026-03-17
- Bank website forces use of its app to log in or confirm identity2026-02-17
- Banks keep pushing customers to install an app that doesn't work on their phone2026-02-17
- Login requires phone app approval, and branches and ATMs are being removed2026-01-30
- Password field blocks pasting and app forgets your place when you switch away2026-01-23
- Custom in-app keyboard in password fields blocks password manager, forcing weaker passwords2025-12-30
- Banking app lags so badly on an older phone that it becomes unusable2025-12-29
- Apps have such poor UX that people can't figure them out and staff must do tasks for them2025-11-28
- Banking apps block screenshots, so users cannot capture what they see on screen2025-11-13
- Must open the app and swipe through gates to see balance or notification content2025-10-29
- Banks force login authentication through the mobile app, with no laptop alternative2025-10-17
- Without the bank's app, identity verification and 2FA are slower and more inconvenient2025-09-16
- No button to cancel a subscription from the payment, so cancelling is hard2025-09-15
- Banks force app-only use for transfers and payments, with no usable web alternative2025-09-02
- Making a hardware authenticator change require a phone call with a week-long wait2025-08-27
- Bank apps are fragile and only work under specific conditions2025-08-26
- Can't log in on a desktop unless bank installs its client or the device is verified2025-08-26
- Logging in on laptop requires approving via phone app; no phone means locked out2025-08-25
- Logs out unexpectedly, blocks copy-paste into login fields, and imposes waiting periods before re-login2025-06-12
- Bank app blocks users with surveys or feature popups on opening2025-04-23
- Repeated pushy prompts to enable biometric sign-in, pressing users to opt in2025-04-18
- Ads and unnecessary notifications clutter the account overview screen2025-04-11
- Bank app is so cluttered that user struggles to find PIX sending option2025-04-08
- App is cluttered with pop-ups and chatbots and starts up painfully slowly or times out2025-02-14
- Transfer size limits are obtuse and block moving own money as intended2025-02-04
- Shows no sign of a blocked card or pending transaction, leaving user uninformed2025-01-22
- Checking card balance requires 2FA, so people don't check and get declined at the till2025-01-06
- Confirming an action takes three taps, including a sneaked-in consent checkbox2024-12-02
- Many banking apps are unusable on custom OS builds like LineageOS2024-03-12
- Banks make services hard to use without installing their app2024-01-03
- Confirm button doesn't respond, and removing the app locks user out of online banking2023-10-25
- Must manually switch every time to use the token generator instead of the app2023-09-05
- Face ID enrolled but still asks a recovery question every time2023-08-19
- Bank apps' desktop interfaces are abysmal and seem neglected in favor of mobile2023-06-28
- Hard to use bank apps without full daylight due to medical conditions2023-06-04
- Some bank apps have bad UI that makes them hard to use2023-05-21
- Legacy bank's interface is bad, so the user spends much more time in it2023-03-30
- Full-page promos block the account page until dismissed, with no way to skip them2023-03-07
- Older users can't tell buttons from text and notifications vanish too fast to read2023-02-18
- Banks make the app the default login route, pushing customers away from working card readers2023-01-25
- Locked out of the bank app after entering the wrong passcode on a new phone2023-01-21
- Shows multiple obscure login error messages that users cannot understand2023-01-18
- Bank removed the immediate logout button after transfers, forcing a longer way to log out2023-01-02