Products · Pattern or everyday thing
Bank authentication
Raised as a usability problem by 5 people on Hacker News over 4 years (2022–2025), in 3 threads.
People raised many different problems with Bank authentication, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 5 complaints
- Authentication process is user-hostile, requiring a tedious multi-step auth dance2025-05-13
- Authentication apps are a royal pain to use, with cumbersome transaction approval steps2025-05-13
- Can't receive SMS verification codes while traveling abroad, so can't confirm card transactions2025-05-13
- Bank enabled 2FA on a landline that cannot receive SMS, without consent2024-04-15
- Google Voice number rejected for SMS and call 2FA, forcing a 30-minute support call to log in2022-11-02