Products · Pattern or everyday thing
Bank phone support
Raised as a usability problem by 9 people on Hacker News over 14 years (2013–2026), in 9 threads.
People raised many different problems with Bank phone support, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Agent ignored the actual complaint and kept repeating irrelevant refund details2026-04-11
- Bank phone line says legitimate number is fake and automated system demands an account number2025-07-17
- Official bank phone number missing from website and search, so customers can't verify it2025-05-13
- Bank contact requires a convoluted chain: missed call, unread-note email, log in, then call back and navigate menus2024-05-05
- Survey treats anything below maximum as failure and pushes for explanations2023-06-05
- Voice assistant repeatedly misunderstands simple request, forcing repetition before handing off to a human2022-11-20
- Voice-only phone menu couldn't recognise spoken card digits, forcing hours of calls2018-12-27
- Must navigate phone menus and type a password on the keypad2017-12-14
- Bank contact requires logging into someone else's account, so a wrong recipient can't be reported2013-04-14