Box

Raised as a usability problem by 20 people on Hacker News over 12 years (2013–2024), in 16 threads.

People raised many different problems with Box, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 20 complaints

Terrible latency when using the web site from Australia2024-04-21
Files page loads too slowly, pushing business users to switch to other tools2022-07-31
Web interface is astoundingly bad to use2022-07-17
UI has no built-in help, so users must find instructions on GitHub or view source2021-03-02
Extra clicks needed to do anything with files stored in Box2017-07-03
Edits inside synced containers silently lost with no error, and old versions unreachable2017-03-30
Search returns many irrelevant files, so users can't find their files2016-09-08
Buggy, hard-to-use interface that the commenter found terrible2016-09-01
Logged out and forced to re-login every time it boots without internet2015-02-08
No tree view, so folders cannot be expanded and users struggle to navigate2015-01-23
Confusing to use; hard to find things after closing the tab2014-07-10
Uploads are extremely slow and the problem was never fixed2014-05-01
Desktop client bogs down the machine and never syncs files properly2014-04-09
Sharing, permissions and history only available via website, hard to use for files2014-03-26
Cumbersome and confusing to use, felt like an unnecessary extra layer2014-03-24
Login uses an unpolished, glitchy web view and is more cumbersome than Dropbox's2014-01-19
Couldn't find a way to use the free 50GB account2013-02-13
Free account blocks folder downloads and caps file size, making large files impossible to store2013-02-12
Desktop client feels clunky and unintuitive compared to Dropbox's simple synced folder2013-02-12
Web interface is unintuitive and overstuffed with features2013-02-12