Braintree

Raised as a usability problem by 12 people on Hacker News over 18 years (2008–2025), in 12 threads.

People raised many different problems with Braintree, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 13 complaints

Cannot switch subscription billing period; must delete and recreate subscription2025-11-26
Payment documentation is terrible and fragmented, with some things not explained anywhere2022-10-09
Non-US users must jump through many hoops to sign up2017-08-11
Customers failing at checkout; anti-fraud setup blocks nearly every payment2017-03-20
Can't find answers in disorganized docs, so must email support about everything2016-07-11
Can't tell apart multiple PayPal accounts or same-issuer cards because identifiers are obfuscated2016-07-11
Docs loop back on themselves, search returns outdated or unhelpful pages, forcing many tabs2015-03-30
PayPal option looks like a header with no call to action, so it's unclear it's a choice2014-07-10
Setup for third-party aggregators was long, manual, and the restriction was not disclosed upfront2014-03-06
Oversized margins and fonts leave the desktop page sparse, showing little information and not fitting the screen at default zoom2013-07-08
Card is charged before server-side checks like inventory can run, so aborting is hard2013-03-08
Management web interface is ugly and unintuitive to use2009-11-03
API is one-way, making it nearly impossible to keep systems in sync2008-10-26