British Airways website

Raised as a usability problem by 7 people on Hacker News over 11 years (2016–2026), in 7 threads.

People raised many different problems with British Airways website, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Reservation sites are terrible, slow and disjointed, with state not kept consistent across pages2026-11-01
Long passwords silently truncated, so saved password doesn't match what was typed2023-01-24
Key buttons like Manage My Booking are pushed below the fold by wasted space2022-09-25
Blocking a tracking request stops the confirmation page from loading, forcing refresh and waiting2021-03-26
Ticket checkout keeps breaking for days, so buying tickets is impossible2019-12-22
Page is very confusing, possibly designed to trick users into pricier tickets2016-12-07