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Bugzilla
Raised as a usability problem by 22 people on Hacker News over 18 years (2008–2025), in 18 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Hard to figure out how to use the bug trackerUnreviewed
20082026- Submitting a bug report is a pain, requiring signup and learning a new interface2025-05-13
- Reporting a bug requires too many steps, including account creation and detailed forms, so users give up2023-10-31
- Bug reporting is deliberately hard for ordinary users because the UX is bad2023-08-27
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 22 complaints
- Submitting a bug report is a pain, requiring signup and learning a new interface2025-05-13
- Reporting a bug requires too many steps, including account creation and detailed forms, so users give up2023-10-31
- Cannot sort on multiple columns or choose which columns display in lists2023-08-27
- Performance is poor and the user experience is terrible2023-08-27
- Bug reporting is deliberately hard for ordinary users because the UX is bad2023-08-27
- Reporting bugs requires mailing list subscription or new account; Bugzilla is very slow2022-06-19
- Free software issue trackers are ugly and unnecessarily difficult to use2020-04-02
- Bugzilla's UI is horrible, so teams wrap it in userscripts to fix it2017-07-18
- Filing a bug requires creating an account, and GitHub login failed2015-11-15
- Trying to remember the password is a pain, so users often must reset it2013-11-19
- Site becomes slow and hard to use during DDoS attacks2013-10-03
- Can't find existing bug reports, so duplicates get filed repeatedly2013-07-02
- Too many overlapping options and boxes make it unclear where to start reporting a bug2013-07-02
- Non-technical clients are overwhelmed by the wall of options and give up reporting bugs2013-06-16
- Hard to remember the right search syntax to find bugs2013-04-21
- Hard to figure out how to use the bug tracker, so reporting bugs fails2012-08-01
- Slow to use, ugly, with a very poor user experience2012-06-13
- Removing the package prompts for a nonexistent database password and refuses to continue2011-01-05
- Interface is so poorly designed it is painful to use2010-03-14
- Considered too heavy, with a tedious install and configuration burden2010-03-14
- Too many rarely used fields make navigation dense, annoying and slow2009-09-07
- Frustrating to use due to unclear navigation and excessive clutter2008-04-13