Products · Pattern or everyday thing
call-center phone systems
Raised as a usability problem by 4 people on Hacker News over 9 years (2018–2026), in 4 threads.
People raised many different problems with call-center phone systems, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Callers are put on hold for 20 minutes while agents search for information2026-10-15
- Callers get bounced between departments and trapped in confusing phone menus2026-02-21
- Old script page took over 2 seconds to load, leaving callers in dead air2023-02-14
- Callers must spell addresses and emails aloud, causing repeated data-entry errors that web forms avoid2018-05-21