Products · Pattern or everyday thing
Card terminals
Raised as a usability problem by 8 people on Hacker News over 11 years (2016–2026), in 8 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Default tips are preset, so declining needs custom then zeroUnreviewed
20162026- Default tip amounts are pre-set and you must tap custom then zero to decline2026-08-25
- A 15% tip is auto-included and charged unless you notice small text and tap 0%2026-02-13
- Entering a custom tip amount is cumbersome, and the server waits while the customer does it2025-01-10
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 8 complaints
- Default tip amounts are pre-set and you must tap custom then zero to decline2026-08-25
- A 15% tip is auto-included and charged unless you notice small text and tap 0%2026-02-13
- Entering a custom tip amount is cumbersome, and the server waits while the customer does it2025-01-10
- Cycling through several messages during the wait step grabs attention before the user needs to act2021-07-15
- Signature pad screen gives a signature that looks nothing like the user's2019-08-21
- Card payment is annoyingly slow because of poor connections and long clearing2018-05-25
- Many card readers are slow, and signing adds another step2018-04-03
- Terminal prompts for sign or PIN confuse cashiers and customers, leading to unnecessary signature requests2016-07-27