Chase

Raised as a usability problem by 7 people on Hacker News over 10 years (2017–2026), in 7 threads.

People raised many different problems with Chase, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 7 complaints

Chase's travel website is among the worst the commenter has used2026-03-23
Blocks non-standard browsers and pushes users to the mobile app instead2023-09-05
Credits don't roll over monthly and must be registered on a confusing website2021-04-29
Upload step errors and loses all progress, forcing restart of 25-minute form2020-04-17
Opt-out requires mailing a letter, and the change is buried deep in a long email2019-05-31
Site takes about 25 seconds to load, so user leaves and does something else2017-12-14
Claim repeatedly demanded more documents and was denied over a misread template word2017-04-15