Products · Pattern or everyday thing
Checkout flow
Raised as a usability problem by 16 people on Hacker News over 13 years (2013–2025), in 12 threads.
People raised many different problems with Checkout flow, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 16 complaints
- Shoppers pile items unorganized and don't pre-position barcodes, slowing the checkout process2025-08-20
- Checkbox wording is ambiguous and inverted, so users accidentally opt into spam emails2024-04-03
- Waiting 5-10 minutes in line to pay at stores2023-03-05
- Country drop-down starts with Afghanistan and is hard to scroll on touch screens2022-12-23
- Custom tip entry is hard to figure out, so people pick a preset tip instead2022-11-10
- Checkout forced SSO signup and redirects, adding too much friction before purchase2022-03-08
- Takes about 10 seconds to get past loading screen at checkout2021-03-03
- Long waits to pay in store, forcing people to leave or buy online2018-02-16
- Unmarked free-for-all lines merge together so people can't tell what they're queuing for2018-01-21
- In-your-face T&Cs link and checkbox distract and make people get lost2017-01-03
- No visible feedback on checkout click; page looks broken for 10 seconds2016-10-23
- Paid VIP membership is hidden, so users unknowingly sign up while purchasing2013-09-27
- Recurring $39.95 monthly charge is hidden in fine print, easy to miss2013-09-27
- Subscription enrollment hidden in checkout, users unaware they are signing up2013-09-27
- VIP membership sign-up is easy to miss and opt-out is hidden2013-09-27
- Monthly VIP charge is hidden in sidebar, so users can't tell they're signing up2013-09-27