Chess.com

Raised as a usability problem by 16 people on Hacker News over 5 years (2021–2025), in 12 threads.

People raised many different problems with Chess.com, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 16 complaints

Site becomes unusable due to poor peering with Deutsche Telekom2025-11-07
Chess.com mobile app has low response times and input lag when moving pieces2025-06-15
Clock jumps on normal moves and loses time to latency, frustrating in timed games2024-10-23
Lessons are just text dumps with little interactivity, making them hard to learn from2024-01-26
Finds the site's UI unintuitive and can never find what they're looking for2024-01-26
Hard to play low time control games because the interface is sluggish2023-09-07
Analysis interface feels different and frustrating to use2023-05-01
Interface feels overcluttered, unlike the more intuitive and pleasant Lichess2023-01-23
Clicking Play shows a board you can move on but not play against; menus are disorganised so items are hard to find2022-08-03
Commenter finds the site outright unusable for fast time controls2022-08-03
Knight-move arrows overlap and become hard to read2021-12-16
Sluggish feel with an animation effect that can't be turned off, bad in 1-minute games2021-12-16
Creating a game takes many steps with confusing Play and New Game options2021-12-16
Clock deducts too much time even with premoves; interface feels clunky2021-12-16
Selecting the wrong level by mistake locks out playing friends; no easy fix2021-07-05
Site is bloated, slow to load, hard to navigate, with too much clutter on screen2021-04-23