Products · Pattern or everyday thing
Chip cards
Raised as a usability problem by 7 people on Hacker News over 5 years (2016–2020), in 7 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Chip payments take about three times longer than swipingUnreviewed
20162026- Chip payment takes about 30 seconds, requiring waiting, signing with card still inserted, and re-handling wallet2017-06-09
- Chip card payments are much slower than swiping, a step backwards for users2017-04-16
- Chip payments are about three times slower than swiping, frustrating customers and merchants2016-07-25
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Unclear that card must stay inserted, machine locks card and ignores cancel buttons2020-07-30
- US cards abroad force signatures and extra receipts, confusing cashiers and travelers every time2017-06-26
- Chip payment takes about 30 seconds, requiring waiting, signing with card still inserted, and re-handling wallet2017-06-09
- Chip card payments are much slower than swiping, a step backwards for users2017-04-16
- Must keep card inserted and wait through authorization while bagging goods2017-03-05
- Chip payments are about three times slower than swiping, frustrating customers and merchants2016-07-25
- Shipping cost is hidden until the third ordering stage, after email is given2016-06-15