Chipotle

Raised as a usability problem by 5 people on Hacker News over 10 years (2014–2023), in 5 threads.

People raised many different problems with Chipotle, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 5 complaints

Can't call local store; calls route to a useless AI chatbot2023-03-18
VoiceOver doesn't read menu items, so low-vision user must magnify screen to order2023-03-02
Online orders aren't ready when promised, so customers wait standing around or end up slower than walking in2022-07-20
Video autoplays with sound far down the page and must be found and stopped2016-10-17
Pressured into quick decisions by the line behind, and confusing when ordering multiple items2014-02-03