Cisco Webex

Raised as a usability problem by 11 people on Hacker News over 4 years (2018–2021), in 7 threads.

People raised many different problems with Cisco Webex, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 12 complaints

Started easy to use but rapidly became unusable over time2021-07-21
Lag makes typing in a terminal difficult, and the interface wastes screen space around shared screen2021-04-10
Mute button status shown does not match whether user is actually muted2021-03-12
Browser version is very slow, even simple text chat lags badly2021-03-11
Browser version is very slow to load and often has no audio in meetings2021-03-11
Mute button shows muted while the user is still being heard2021-03-11
Joining meetings on a phone is complex, requiring long codes and passwords2021-03-11
Messages take three minutes to reach the recipient, arriving out of order2020-05-26
Users don't understand the permission prompt, so they click Allow blindly, contact support, or give up2020-04-09
Installing the app on macOS requires dragging files to a folder, a confusing non-streamlined process2020-04-09
Remote user experience is bad and often just doesn't work2020-04-02
Cisco's many overlapping products (WebEx, Spark, Jabber) are confusing for end users2018-05-10