Citi

Raised as a usability problem by 16 people on Hacker News over 17 years (2010–2026), in 11 threads.

People raised many different problems with Citi, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 16 complaints

Refused to let user make a payment or change password on phones2026-03-12
Hung up on after waiting 20 minutes in dispute queue, twice2022-04-01
Bank messages and calls ask for 2FA codes despite saying never to share them2022-03-31
Entering transfer data produced no feedback, forcing trial-and-error experiments to figure out what happened2021-02-18
Form has no field tooltips, poor contrast, and an icon-only button, making it error-prone2021-02-18
Payment entry requires checking several boxes and entering account numbers in confusing, error-prone ways to suppress default behavior2021-02-18
Complex system with few visual cues let approvers miss an erroneous transaction2021-02-18
Staff got confused about what to do and believed tasks succeeded when they had not2021-02-18
Simple warning doesn't show totals or recipients, so mistakes slip through2021-02-17
Staff could click the wrong menu option for a huge transfer with no confirmation2020-08-27
Anti-fraud checks locked card for two weeks awaiting a letter2020-01-15
Stored password keeps failing and locks the account on login attempts2019-09-18
Flash-based app is painful on desktop and unusable on mobile2019-03-25
Virtual card feature is very annoying to use and buried deep2016-10-19
Web app for making virtual cards is cumbersome to use2016-03-25
Automated support wasted nearly an hour and made it hard to get problems fixed2010-07-11