Citibank

Raised as a usability problem by 24 people on Hacker News over 17 years (2008–2024), in 17 threads.

People raised many different problems with Citibank, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 26 complaints

Software design led to hundreds of millions sent to wrong recipients2024-06-28
Cancelling the card activation prompt logs the user out, so they cannot log in for months2023-03-16
Terrible UI led staff to accidentally send $500M2022-11-09
No mobile coverage at home, so the required phone-based second factor can't be used2022-09-07
Software UI described as super shitty, with no specific problem given2021-05-20
Setting target account in one line misled user; money went to wrong account with no clear warning or undo2021-02-18
Generic yes/no confirmation doesn't show what the payment action will actually do, so users click through2021-02-18
Dialog violates usability principles and doesn't fit the task; payment scheme needs unnecessary wash account and transfer steps2021-02-18
Critical financial payment interface is confusing enough that users can't tell why it works as it does2021-02-18
Users thought they completed the transfer correctly when they had not, with no feedback catching the error2021-02-18
UI so bad that staff sent $500M by mistake without noticing2021-02-18
No confirmation summary before a transfer is sent, so mistakes go through unchecked2021-02-18
Interface gave operators no realistic way to correctly complete the transaction2021-02-18
Employees couldn't tell which fields to set or what amount a warning would send, so they used it wrongly2021-02-18
Software is so counter-intuitive that users cannot be blamed for errors2021-02-18
Approval screen doesn't show amount, date, or recipient, so approvers can't tell what they're confirming2021-02-18
Correct answers to security questions get rejected, locking user out with unexplained HTTP 403 error2020-09-08
Modern transfer form's dropdowns never populate with account info, so it can't be used2020-01-15
Dashboard links lead to a broken new transfer interface; routing number not findable2019-11-13
Requires Flash Player or a poor Java desktop app to use2019-08-05
Commenter dislikes the interface and finds it hard to use2018-12-04
Bills are very confusing and hard for customers to verify2018-02-23
Web interface was so broken that user had to rely on the iOS app2014-09-10
Can't unsubscribe from emails after closing account because the only option requires logging in2013-12-29
Confusing links bounce back and forth; couldn't find a local support contact2010-06-15
Citibank's website is extremely confusing to navigate2008-07-28