Products · Product
Coinbase
Raised as a usability problem by 58 people on Hacker News over 15 years (2012–2026), in 53 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Verification vanished overnight with no reason givenUnreviewed
20122026- Support repeatedly asked to re-verify a verified account in an endless loop2023-01-19
- Verification repeatedly says photos don't match, with no way forward except emailing a contact2018-01-17
- Verification silently vanished overnight with no notice of why it failed2017-12-08
Couldn't verify any payment method, so no depositsUnreviewed
20122026- Couldn't verify any payment method, so couldn't deposit money to send2023-05-30
- Bank account via Plaid couldn't verify, support only sent boilerplate replies for months2021-10-12
- Can't withdraw funds because bank link was lost; support is hard to reach2021-03-23
Locked out after changing phone, with a long recoveryUnreviewed
20122026- Locked out after phone change; recovering the account is a long struggle2018-02-28
- Account recovery loops back to phone verification that never arrives, blocking access2017-12-07
- Locked out of account and support emails get no response2017-06-09
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Accidentally converted ETH into a wrapped Binance token with no clear warning2026-10-30
- Can't log in or delete account without linking a bank account2026-05-05
- Order status and fill confirmations are delayed or wrong, so traders can't tell what happened to orders2025-11-17
- Users get subscribed by accident after a few taps with prices not prominent2025-04-22
- Interface got worse for no reason, with a pointless UX regression2023-06-04
- Couldn't verify any payment method, so couldn't deposit money to send2023-05-30
- Dark patterns make it hard for users to withdraw their money2023-03-23
- Transactions fail repeatedly and support tickets ghost or propose non-working fixes2023-01-19
- Support repeatedly asked to re-verify a verified account in an endless loop2023-01-19
- Commenter says the exchange has had a series of horrible UX2022-11-17
- Coinbase UI feels laggy and slow to interact with2022-11-11
- No way for users to delete their account; treated as a dark pattern2022-09-09
- Magic link login fails when opened in an embedded WebView, forcing users to hassle2022-07-13
- Dark patterns and weak customer support make the user experience awful2022-06-30
- Start date silently capped by chosen period, with no warning, so the chart starts at the wrong date2022-06-14
- Large orders split into small pieces, letting bots front-run; withdrawals randomly blocked with errors2022-05-11
- The current interface is cluttered or poorly designed, which the commenter finds frustrating2022-05-11
- Cannot find a way to delete the account when searching for it2022-03-29
- Conversion looks fee-free but hides a higher price than spot market2022-03-23
- Says the app's interface is terrible without naming a specific problem2022-02-22
- Trades often fail with a generic error message, with no clear reason given2021-12-15
- Bank account via Plaid couldn't verify, support only sent boilerplate replies for months2021-10-12
- PIN button presses lag well behind taps on screen2021-05-15
- Support only responds when users complain loudly on social media2021-03-23
- Can't withdraw funds because bank link was lost; support is hard to reach2021-03-23
- Generic "Something went wrong" errors give no clue what to fix2021-03-19
- Authy's 7-digit codes rejected by Coinbase's 6-digit field, with no clear explanation2021-02-01
- Verification link opens in Safari, causing a 'not the same device' error on iOS2020-10-29
- Email login link fails; must log in manually via browser2020-10-29
- Only allowed bank transfers and $100 purchases until account was established2020-10-21
- Page takes about six seconds to load2020-06-08
- Too much going on, slow, not a great experience to use2019-12-30
- No testing flow, so developers had to use a second account with real crypto2019-08-13
- Huge animated gifs constantly distract from reading the article2018-08-01
- Locked out after phone change; recovering the account is a long struggle2018-02-28
- Chatbot just links to a web page instead of answering; reset takes many steps2018-01-30
- Couldn't find needed information in the FAQ2018-01-23
- Verification repeatedly says photos don't match, with no way forward except emailing a contact2018-01-17
- Verification silently vanished overnight with no notice of why it failed2017-12-08
- Account recovery loops back to phone verification that never arrives, blocking access2017-12-07
- Trading interface lags when interacting with it2017-12-07
- Verification page gets stuck and bugs out; says OK but isn't2017-12-06
- Boilerplate bot replies repeat and ignore what the user already tried2017-08-04
- Locked out of account and support emails get no response2017-06-09
- Sell errors appear only on the sell page, with no notice or explanation, just 'contact support'2016-09-28
- Trade page shows a blank screen unless Chrome's click-to-play is disabled2015-01-26
- Price indicator on chart jumps around and confuses when hovering2015-01-26
- Can't find where transaction fees are shown on the website2014-07-26
- Small payments fail unpredictably, forcing users to parse errors to learn fees2014-07-07
- Actions like creating wallets or switching pages hang with no completion feedback, forcing refreshes2014-07-02