Concur

Raised as a usability problem by 13 people on Hacker News over 16 years (2011–2026), in 9 threads.

People raised many different problems with Concur, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 14 complaints

Expense forms are hard to understand and the system is annoying to use2026-02-07
Updates add modal popups that users keep dismissing unread, making it slower2023-10-23
Easy to enter wrong dates and miss nit-picky rules, causing bounced expense reports2022-09-09
Booking travel is so cumbersome people pay themselves rather than use it2020-01-14
Receipt attached toggle stays off, forcing manual switching; slow and clunky2019-05-09
Interface is very confusing when approving a travel voucher2018-01-06
Application crashes most of the time with JavaScript errors when booking2016-09-14
Commenter finds the Concur user interface among the worst they have used2016-09-14
Receipt uploads stall on mobile, and expenses must be fixed on desktop because mobile can't submit them2014-09-19
Must switch between desktop and mobile repeatedly because mobile app lacks needed features2014-09-19
Web UI is bloated and confusing; flight booking is harder to use than alternatives2014-09-19
Software described as really, really unusable without specifying the problem2014-09-19
Confusing UI, and it demands receipts even for tickets already booked through TripIt2014-09-19
Confusing, buggy interface causes hours of frustration every month2011-01-13