Products · Pattern or everyday thing
Contactless payment
Raised as a usability problem by 7 people on Hacker News over 8 years (2017–2024), in 7 threads.
People raised many different problems with Contactless payment, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Users swipe the card the wrong way and the terminal is hidden from the usual viewing angle2024-06-24
- Customers can't find the right spot to tap, so they avoid contactless2023-12-20
- Visitors can't tell which card or ticket works at turnstiles, so it's confusing2023-05-01
- Can't tell whether a terminal accepts tap-to-pay until trying, with delayed or unclear status lights2022-02-08
- Contactless payment gives no clear feedback when it fails, forcing retries and fallback to chip2021-08-16
- People repeatedly fail to tap contactless cards correctly, getting 'Read Error' messages2017-09-22
- Over the limit, the terminal beeps and demands chip insertion instead of asking for a PIN2017-06-26