Cookie banners · Reviewed
Reject or accept button does nothing or loops back
Raised by 18 people over 14 years (2013–2026), in 10 of them.
What people report
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Often before I can even determine if I am on the right website I get a pop up message before I can continue.
Read the comment ↗ -
the two pop ups (one about cookies and one about how I read 1/3 articles) covered the entire screen
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a full-screen cookie pop-up with a “X” dismiss button in the upper right corner that just causes the full-screen pop-up to re-display
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some random ad would popup with a close button the size of a pixel.
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I'm not going to waste my time figuring out where to click to get rid of it.
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Principle
Feedback (Norman)
People report that clicking accept, reject or save does nothing, reloads the same notice or loops back to the prompt, so they get no sign their choice registered and can't reach the page.
More issues about feedback and system status
A fix
Dismiss the banner immediately on click in the browser, without waiting for consent-platform scripts or redirects to succeed. Test every button with third-party cookies and common content blockers turned on.
Grouping, principle and fix drafted with Claude and reviewed by Justusability. Counts are people whose comment Claude labelled a usability complaint about this issue; see Method for how, and its limits. Something wrong here?