Costco website

Raised as a usability problem by 8 people on Hacker News over 8 years (2019–2026), in 7 threads.

People raised many different problems with Costco website, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 9 complaints

Passkey prompt covers the entry QR code on startup, forcing extra dismissal steps at the door2026-09-18
Can't see in-store prices or pickup options, only delivery prices2026-07-04
Search shows only delivery pricing, not what an item costs in store2026-07-04
Commenter cannot use the Costco mobile app; it is among the worst they have seen2023-10-18
Search is atrocious and the site is hard to navigate2023-10-17
Button jumps up mid-tap as content below finishes loading, causing misclicks2022-07-02
Unsubscribe form times out or errors every time, so the user cannot opt out2020-02-11
Shipping filter option appears only sometimes, so users can't reliably filter sellers2019-10-14
Blocks pasting passwords from a password manager, forcing manual entry2019-09-06