Products · Product
Costco
Raised as a usability problem by 17 people on Hacker News over 8 years (2019–2026), in 17 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 18 complaints
- Checkout queues are confusing, forcing shoppers to zip-merge from several sides2026-07-04
- Store is a confusing treasure hunt with no labeled aisles and no easy way to find items2026-05-07
- In-store shopping is so slow it takes hours versus minutes online2026-04-08
- Touchscreen button doesn't register taps, so people mash it and the line backs up2025-02-22
- Setting a mouse or liquid-filled mug nearby accidentally triggers the height control2024-07-23
- Checkout requires waiting in line, unlike Sam's Club's line-free checkout2024-05-06
- Costco's website and app are hard to use compared to Amazon2024-01-15
- Items it used to stock disappear for years, so the shopper wastes time searching2023-07-30
- Long wait times before reaching a human agent2023-06-29
- Members must have receipts checked at exit, which the commenter finds objectionable2023-01-27
- Gas fill-up takes a long wait and the whole lot visit is unpleasant2022-08-29
- Items disappear, boxes hard to find, and self-checkout fails without UPCs2022-08-28
- Stock moved around so shoppers can never find items2022-07-11
- Shopping there is inconvenient: crowded lot, receipt checks, ID checks, and hard-to-transport purchases2021-12-20
- Hard to shop: long walk past unrelated items, long checkout lines, receipt check, must bag own groceries2021-08-02
- Long checkout lines and too few self checkout terminals make shopping a slog2020-05-27
- Store layout is designed to keep shoppers browsing longer2020-02-11
- Aisles are unmarked, so shoppers must hunt down employees to find items2019-10-13