CrashPlan

Raised as a usability problem by 18 people on Hacker News over 12 years (2012–2023), in 15 threads.

People raised many different problems with CrashPlan, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 18 complaints

Interface described as horrible, pushing the commenter to switch backup software2023-01-22
Registration rejected the catch-all style email address with a glitch2022-06-01
Configuring the backup software on a remote computer was frustrating2021-11-13
Electron GUI stripped features and uses confusing icons for tree expand and file selection2020-05-18
Restoring data is extremely slow, taking days for a few terabytes2019-09-17
Reports say devices aren't backed up, while the client says they are2019-01-26
Steps must be done in exact order or backups are wiped from server2017-08-22
Slow uploads and startup failures after updates make the backup app a constant pain2017-08-22
Forces users to wait for reindexing every time a new folder is checked2017-08-22
Web UI times out when recovering files, so recovery is unreliable2017-08-22
Adding an ignorable directory gave no warning it was destructive, and reloading wiped all settings2017-05-23
Java backup client makes the laptop practically unusable when it starts2017-05-13
Must manually edit an .ini file to raise memory limit for large backups2017-04-27
Java app is so frustrating it makes the user want to bang their head and overheats the laptop2017-02-21
Backup silently stops when it forgets the encryption key, with only a delayed email2016-05-24
Re-uploading about 200GB of near-identical data after buying a new computer2016-03-12
Moving photos folder to external drive re-uploaded entire 100 GB library2013-04-07
Confusing UI made user think whole drive was backing up, only user directory was2012-11-06