Products · Pattern or everyday thing
Credit card forms
Raised as a usability problem by 51 people on Hacker News over 19 years (2008–2026), in 52 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Switching between typing and dropdowns for expiry breaks flowUnreviewed
20082026- Switching between typing digits and scanning dropdowns breaks flow when entering card expiry2025-11-11
- Rigid drop-downs for card expiry reject loosely formatted input that could be forgiven2018-12-12
- Forces users to pick card type manually, then errors on submit if forgotten2014-05-05
Replacing a compromised card means manually updating many merchantsUnreviewed
20082026- Replacing a compromised card means manually updating many merchants, a big hassle2026-05-02
- Compromised card replacement takes weeks, forcing hours of calls and manual updates across services2023-08-29
- After a card is replaced, users must manually update many auto-pay accounts and often miss one2022-10-09
Card number must be typed without spaces or hyphensUnreviewed
20082026- Forced to remove spaces or hyphens from card number before it's accepted2022-01-27
- Pasting grouped card numbers with spaces fails validation in fields limited to 16 characters2021-11-22
- Site blocks typing spaces in card number, forcing unnatural entry2012-09-28
Card payments often impossible or a cumbersome processUnreviewed
20082026- Card payments are often impossible or take a long, cumbersome process2023-11-11
- Card machines often fail to work properly, so payments don't go through2023-01-28
- Card payments take many steps and slow the checkout line down2017-07-15
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Payments randomly fail for incomprehensible reasons with no clear explanation2026-08-28
- Replacing a compromised card means manually updating many merchants, a big hassle2026-05-02
- Card gets locked constantly by over-aggressive fraud detection, making it unusable2025-12-04
- Switching between typing digits and scanning dropdowns breaks flow when entering card expiry2025-11-11
- Had to sign up online, then fax the actual request to remove entries2025-06-26
- Card form layouts are reinvented and tabbing jumps between fields at random2024-12-19
- Credit card app and website UX is bad enough to abandon the card2024-11-03
- Itemized charges use cryptic all-caps names that are hard to recognise2024-06-17
- Autopay is hard to set up and its setting mysteriously resets by itself2024-03-06
- Often needs several attempts before accepting a card2024-02-19
- Turning on purchase and due-date alerts requires a labyrinthine process, if available at all2024-01-19
- Accounts regularly fail to work with some credit bureaus' poor systems2023-11-12
- Card payments are often impossible or take a long, cumbersome process2023-11-11
- Compromised card replacement takes weeks, forcing hours of calls and manual updates across services2023-08-29
- Card machines often fail to work properly, so payments don't go through2023-01-28
- Entering and securing multiple numeric card details is a painful, error-prone experience2022-11-02
- After a card is replaced, users must manually update many auto-pay accounts and often miss one2022-10-09
- Opting out requires printing and mailing a letter from each address2022-06-04
- Forced to remove spaces or hyphens from card number before it's accepted2022-01-27
- Checkout payment form needs three or four reloads before it loads2021-12-18
- Pasting grouped card numbers with spaces fails validation in fields limited to 16 characters2021-11-22
- Cannot cancel recurring payments on a card unless reporting fraud, forcing new card issuance2021-06-25
- Forced to pick card type and rejected SSNs typed without or with dashes2020-06-10
- Having to go through hoops to get duplicate charges refunded2020-05-23
- Strict input formats reject dashes and spacing, forcing users to reformat numbers and get error messages2020-02-27
- Spinning card animation hides fields, making it hard to verify entered details2020-01-15
- Must fill out a web form before getting any phone contact to speak with someone2020-01-14
- Free trials auto-bill and are impossible to cancel2019-11-06
- Requiring a password on every card withdrawal would be cumbersome to use2019-10-19
- Online card payments require retyping card and address details and clunky two-factor steps2019-06-18
- Typing a credit card number by hand is a terrible experience2019-04-24
- Customers get confused by automatic card updates and merchants can't see what happened2019-04-22
- Rigid drop-downs for card expiry reject loosely formatted input that could be forgiven2018-12-12
- Card payments take many steps and slow the checkout line down2017-07-15
- Card errors only appear after a full page refresh, slow to learn of mistakes2017-05-27
- A single mistyped security code locks the card until the user calls the issuer2016-07-23
- Credit card forms are not user friendly, confusing even for newcomers like the commenter's mother2015-07-15
- Must authorize every credit check through the bureau, and lenders deny without explaining, so you can't fix it in time2015-06-01
- Typing billing details on a first-time purchase is tedious and causes lost sales, especially on mobile2015-03-10
- Disputes must be filed one at a time, waiting 30 days each, for a dozen errors2014-07-15
- Clicking the close-looking button to reach security field seems to erase entered card info2014-06-05
- Tabbing from expiration date to CVC fails, forcing mouse use2014-06-04
- Must fetch phone and enter code; login times out while walking to desktop2014-05-06
- Forces users to pick card type manually, then errors on submit if forgotten2014-05-05
- Expiration date drop-down selects are large and annoying to use when people type dates from the card2014-03-31
- Auto-advance to next field makes it hard to correct mistakes2013-08-02
- Card details split across many separate fields, making entry tedious and copy-paste awkward2013-03-07
- Site blocks typing spaces in card number, forcing unnatural entry2012-09-28
- Forced card-type dropdown adds an unnecessary step to entering card details2011-09-05
- Entering card number, expiry, CCV and name by hand is a pain versus PayPal login2011-04-05