Products · Broad category
CRM software
Raised as a usability problem by 11 people on Hacker News over 14 years (2012–2025), in 9 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
- 1
Every issue, all time, most people first
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- CRM products have terrible UI that is hard to use2025-12-15
- Logging in takes about a minute, far longer than the actual task2024-09-05
- Contacts permission requested before user sees what the app does2023-09-24
- Page opens scrolled to the bottom on first visit, requiring manual scrolling up2023-09-23
- Clicking signup does nothing and gives no error about what failed2019-08-26
- Some CRM software is terribly unintuitive and has hidden gotchas found only in real use2019-08-26
- Data tables with inline edit are tedious for CRM records with dozens of fields2016-11-14
- Most CRMs have feature creep and an ugly, confused interface that intimidates users2014-11-23
- Users reach for export to Excel instead of using the multi-million dollar CRM2013-04-09
- Screencast is full screen and blurry, and lacks text bubbles for silent viewing2012-11-21
- Support link probably goes to a generic page, so users jump through hoops and may give up2012-05-29